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Corona Cigar Company

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Customer Service & Order Fulfillment Associate

Orlando, FL · On-site

$15/hr

Corona Cigar Co. is looking for a friendly, dependable, and customer-focused professional to join ... Previous experience in phone-based customer service, retail sales, customer support, or order ...

Corona Cigar Company

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Warehouse Associate - Receiving

Orlando, FL · On-site

$15/hr

Position Summary Corona Cigar Company is seeking a dependable and detail-oriented Warehouse ... Pull, pack, scan, and process inventory transfers between warehouse and retail locations, and ...

Perdomo Cigars

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Territory Sales Representative Illinois & Wisconsin Market

Madison, WI · On-site

The ideal Candidate is self-motivated, relationship-driven, and experienced in tobacco, cigar, or consumer goods sales. Key Responsibilities * Manage and grow an existing portfolio of retail accounts

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How much do cigar retail jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for cigar retail in the United States is $17.08, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.27 per hour, depending on experience, location, and employer.

What is cigar retail?

Cigar retail refers to the business of selling cigars and related products, such as humidors, cutters, lighters, and accessories, directly to consumers. Cigar retailers may operate brick-and-mortar stores, online shops, or both. Staff in cigar retail are typically knowledgeable about different cigar brands, storage methods, and proper cigar etiquette, and often assist customers in selecting cigars to match their preferences or occasions. Many cigar retail shops also offer lounges or smoking areas for customers to enjoy their purchases on-site. The industry is subject to various regulations regarding age restrictions, tobacco taxes, and local smoking laws.

What are the key skills and qualifications needed to thrive in cigar retail?

To thrive in Cigar Retail, you need strong product knowledge, sales skills, and ideally experience in retail or hospitality. Familiarity with point-of-sale (POS) systems and inventory management software is often required. Outstanding customer service, attention to detail, and effective communication help build rapport with clients and ensure a positive shopping experience. These skills are crucial for driving sales, maintaining customer loyalty, and ensuring smooth store operations.

What are some common challenges faced by employees in a cigar retail environment?

Working in cigar retail often involves balancing product knowledge with customer service. Employees must stay up-to-date on various cigar brands, storage requirements, and regulations regarding tobacco sales. Handling customers who range from curious beginners to seasoned aficionados can be challenging, requiring strong communication skills and patience. Additionally, maintaining proper inventory and ensuring compliance with legal age restrictions are key responsibilities that require attention to detail.

What is the difference between Cigar Retail vs Cigar Sales Associate?

AspectCigar RetailCigar Sales Associate
CredentialsKnowledge of cigars, customer service skillsKnowledge of cigars, customer service skills
Work EnvironmentRetail store, cigar shopRetail store, cigar shop
Industry UsageBroad retail cigar industrySpecific role within cigar retail
Job FocusManaging store, inventory, customer experienceAssisting customers, selling cigars

Both roles involve working in cigar retail environments and require knowledge of cigars and customer service skills. However, Cigar Retail typically refers to the broader management and operation of a cigar shop, while Cigar Sales Associate focuses on direct customer interaction and sales. Understanding these distinctions helps job seekers identify the right position based on their experience and career goals.

More about Cigar Retail jobs

What cities are hiring for Cigar Retail jobs?

Cities with the most Cigar Retail job openings:

What states have the most Cigar Retail jobs?

States with the most job openings for Cigar Retail jobs include:

What job categories do people searching Cigar Retail jobs look for?

The top searched job categories for Cigar Retail jobs are:

Cigar Retail jobs near you
Infographic showing various Cigar Retail job openings in the United States as of August 2026, with employment types broken down into 66% Full Time, 33% Part Time, and 1% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $35,520 per year, or $17.1 per hour.

Customer Service & Order Fulfillment Associate

Corona Cigar Company

Orlando, FL • On-site

$15/hr

Full-time

Medical, PTO

Re-posted 16 days ago

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Job description

Corona Cigar Co. is looking for a friendly, dependable, and customer-focused professional to join our team. This phone-first role focuses on helping customers, answering questions, processing orders, and providing exceptional service. If you enjoy talking with people, building relationships, and creating great customer experiences, we’d love to hear from you.

Previous experience in phone-based customer service, retail sales, customer support, or order processing is preferred. We’re looking for someone who is a quick learner, communicates well, pays close attention to detail, and is comfortable assisting customers in a fast-paced environment. Cigar knowledge is a plus, but a willingness to learn is essential.

A flexible schedule—including days, nights, weekends, and holidays is required.


Phone Support & Customer Service

  • Manage inbound calls and provide exceptional customer service.
  • Place phone orders and assist customers with product selection.
  • Initiate outbound calls to maintain customer relationships and ensure needs are met.
  • Process refunds, exchanges, and order adjustments promptly.
  • Communicate clearly across phone, email, live chat, and other channels.
  • Identify customer needs, research solutions, and resolve issues effectively.

Order Processing & Fulfillment

  • Accurately process customer orders.
  • Verify product codes, counts, and order details.
  • Assist with picking, checking, packing, and restocking products.
  • Support shipping and receiving functions as needed.
  • Receive, sort, and load products.

General Responsibilities

  • Multitask and prioritize in a fast-paced, metric-driven environment.
  • Maintain a clean, safe, and organized workspace.
  • Collaborate with team members and work independently when needed.
  • Uphold Corona Cigar Co.’s standards and core values in all interactions.

Physical Requirements

  • Ability to lift up to 50 lbs.
  • Comfortable with walking, bending, reaching, climbing stairs, and standing for extended periods.
  • Perform additional warehouse tasks as assigned.

Key Skills & Qualities

  • Excellent phone communication and customer-service skills.
  • Strong problem-solving abilities.
  • High attention to detail and organizational skills.
  • Ability to multitask and stay focused under pressure.
  • Customer-focused mindset with a positive attitude.
  • Team-oriented, with the ability to work independently.


Company Description

At Corona Cigar Co., our mission is to deliver the ultimate cigar and whiskey experience by combining exceptional products, expert knowledge, and unparalleled customer service. We are dedicated to creating a welcoming, refined atmosphere where every guest enjoys personalized attention, memorable moments, and a true appreciation for the art of fine cigars and spirits.