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Zekaja, LLC is seeking full-time Defense Travel System Support personnel as well as, backfill candidates to join our team. This is a contractor position to provide Defense Travel System (DTS) administrative support to MARFORRES Major Subordinate Commands: 4th Marine Division, 4th Marine Aircraft Wing, 4th Marine Logistics Group, and Force Headquarters Group and their respective G1 Offices at Marine Forces Reserve Headquarters. The scope of this requirement includes performing various Defense Travel System (DTS) and administrative functions.

Place of Performance. The work to be performed under this contract will be performed at the Marine Corps Support Facility, New Orleans.

Special Qualifications:

• The contractor shall assess the test procedures and data for systems that test the total system to ensure satisfaction of all functional and technical requirements, and associated reports.
• The contractor shall be required to review and understand the complexities of reserve travel, which includes varying requirements based on duty conditions, entitlements, travel specifics, and per diem eligibility. This encompasses off-site duties requiring constructive travel worksheets, split AT, drills combined with other duties, critical billet members with claim limits per MarAdmin guidance, reimbursement caps, and variances based on order type and commute distance, which may differ by unit and location.
• Navigate current Defense Travel System (DTS) limitations by managing diverse required documentation, including proof of duty status, funding category, and often justification. Administrative requirements and reimbursement conditions vary depending on the duty type.
• Assist members with login issues, reset user IDs in Defense Travel System (DTS) profiles, and administrative-level updates to Defense Travel System (DTS) profiles (Create and maintain Reserve member profiles in DTS)
• Provide guidance with creation of travel documents for all types of travel, including AT, mobilization, drills, etc.
• Assist travelers in completing authorizations and vouchers by uploading required documents (e.g., MROWS orders, muster sheets). Ensure entitlements, limitations, and conditions are applied correctly. Support submission of receipts, lodging, and endorsements as needed.
• Create authorizations when the traveler/unit requires assistance
• Create group authorizations as needed to support various movements, from the provided traveler list, gain needed information to act as the ‘primary traveler’ to coordinate flight requirements to and from DMO and (currently CI travel)
• Create vouchers from source documents, as requested.
• Create or amend vouchers and digitally sign on behalf of the member.
• Create amendments to existing documents that failed to be accepted by the accounting system.
• Create vouchers that fall into the category outlined on the USMC “Memo in Lieu of a DD Form 1351-2”. Attach Memo in DTS in place of DD1351-2 for the conditions covered. These include establishing debt, cancelled trips, zero-dollar voucher for unsettled trips over XX-days (set by MFR), reconciliation of CBA transactions, resolving accounting rejects, processing an EFT reject/returned when the traveler is not expected to access the system until next drill period, and addressing accounting system interface ‘Rejects’, where capability exists. (i.e.. Traveler is the only one with the source document, like a receipt that can only be produced by the traveler).
• Submit travel vouchers in coordination with the traveler.
• Provide advice on travel entitlements, including those specific to Reserve duty.
• Track open documents for pending travel dates, monitor routing action, and assist as needed.
• Track unsubmitted vouchers and provide assistance to the traveler/unit in submission within the required timeline.
• Review travel documents as a routing official role for complete and accuracy prior to unit approval in DTS.
• Routing official in the capacity of application of correct LOA for the travel mission, typically using the source document, i.e., MROWS, Muster Sheet, etc. Review documents over 45 days for application of SPP, after applying the LOA. Review comments to the approving official or known condition that more than one LOA is used to ensure expenses are appropriately allocated to each LOA.
• Routing official review information for accuracy, including comparison of key data in travel document to the MROWS Orders/muster sheet (appropriate source document). Verify member is or is not a GTCC cardholder and document that expenses are correctly identified for method of reimbursement. If not a cardholder, verify that the required CBA use letter has been completed by the unit. Identify this data & track documents that the routing official identifies, then “Return” the document with complete notes for the member/unit to correct and resubmit.
• Compile the purpose for “Return” documents and the Defense Travel System (DTS) organization to build ‘frequently errors’/’reminders’ that can be provided to units to improve accuracy and avoid delay in processing documents.
• Update or correct flags within authorizations and vouchers as needed, or “Return” the document for correction or additional information.
• During voucher review, ensure GTCC balance is correctly split in the payment amounts, funding information is still accurate, required receipts are correctly attached, dates and expenses align with the type of duty executed, certification of attendance/completion are provided, justifications are complete, any modification document(s) are attached, orders match the period of duty, etc.
• Routing official in the capacity of knowledge of funding available in the Defense Travel System (DTS) to permit successful application of ‘Certified’ / ‘Certified Funding’ is available in the associated budget.
• Communicate budget shortfalls to the appropriate G8 Budget section.
• Utilize various reports from DTS and DAI to monitor timeliness or routing actions and completion of appropriate actions to close documents (paid, cancelled, reject, etc.).
• Track routing progress to identify any delay in routing action that exceeds XX days (3 for unit routing officials and 7 for Finance action)
• Coordinate action from Finance for any issue that does not permit the Voucher Approval. Assist APC in resolution of identified issues.
• Mange user accounts, roles, and permissions.
• Utilize available resources to ensure profiles are in the correct organizations.
• Reconcile Defense Travel System (DTS) permissions and access (org & group) daily. Identify member who gained permission without the proper appointment, training completion, or other inaccuracies.
• Utilize available resource to collect and retain role appointments for the required retention period.
• Run standard and custom Defense Travel System (DTS) reports, including pending authorizations, signed status, unsubmitted vouchers, and others as needed.
• Gain BI Tool access to customize reports.
• Provide support for maximum usage of Reserve Travel Module (RTM) for all reimbursements that are within RTM’s capability.
• Review documents that are identified by the Defense Travel System (DTS) system compliance report, recommend or adjust as necessary for the voucher to be compliant. Utilize memo in lieu of non-monetary changes. Amendments that are monetary must be documented, communicated to the traveler for action, and then, in some cases, the Memo in lieu may be needed when traveler is not responsive.
• Utilize HQMC reports.
• Monitor Centralized routing officials in the appropriate routing list for each organization: DMO, Contract support, Finance office.
• Coordinate troubleshooting with Defense Travel Administrator (DTA).
• Provide updates for system or timing issues to travelers/units as needed.
• Develop metrics to enhance existing tools for improved visibility of timeliness, accuracy, reimbursement, variance of authorization to the voucher total dollar amounts, and other useful data for admin, logistics, training, planning, and funding.
• Develop and maintain job aids, quick references, and instructional procedures that will aid travelers in the completion of their individual travel without assistance.
• Provide surge capacity for the heavy travel season, activations, and potentially mobilizations.
• Provide customer support during typical availability of reserve travelers across at least 3 time zones (aka 0700-2100) with capability for after-hours, to meet a 24/7 helpdesk support.
• Provide on-site support for initial implementation period (after-hours support not required to be on-site.
  Reports and Other Administrative Duties: Candidate shall perform to the standards in this contract and assist the Government by providing:
  Daily Reports
• Voucher Reports
• Delinquency Reports
• Routing Status Reports
  Weekly Reports
• Travel Departure Reports
  Monthly Reports
• DOD Travel IBA Aging Analysis Summary Reports -
• Defense Travel Systems Permission Reports
  Period of Performance:
  The period of performance is a one (1) twelve-month base period, and one (1) twelve-month option period. The period of performance is as follows:
• Base Period: 26 September 2025 - 25 September 2026
• Option Period: 26 September 2026 - 25 September 2027
  Documentation and Standard Operating Procedures (SOP) for all applications and hardware referenced in this PWS, to ensure compliance with applicable DOD and U.S. Marine Corps Telephone policies.
• *** Secret Clearance Required ***
• *** Must be experienced with Defense Travel Systems/Applications (i.e., MROWS, DAI, etc. ***