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Chocolate World Jobs (NOW HIRING)

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Hershey's PT Sales Associate

Manhattan, NY · On-site

$16.50 - $19/hr

You can be part of this vibrant workplace as a member of HERSHEY'S CHOCOLATE WORLD location in the heart of New York City - Times Square. The Hershey's Merchandising Associate , is responsible for ...

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$12

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$39

How much do chocolate world jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for chocolate world in the United States is $21.14, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $22.12 per hour, depending on experience, location, and employer.

What are some common challenges faced by team members working at a chocolate-themed attraction like Chocolate World?

Team members at chocolate-themed attractions like Chocolate World often work in dynamic, customer-facing environments where adaptability and strong communication skills are essential. Common challenges include managing large crowds during peak tourism seasons, maintaining high standards of cleanliness and safety, and ensuring guests have a memorable and enjoyable experience. Staff frequently collaborate with colleagues across departments—such as retail, food service, and entertainment—to provide seamless service. Handling diverse guest needs and troubleshooting issues quickly can be demanding, but these experiences also help employees develop valuable customer service and problem-solving skills.

What is Chocolate World?

Chocolate World typically refers to a themed attraction or experience center dedicated to chocolate, such as Hershey’s Chocolate World. These attractions offer interactive exhibits, factory tours, chocolate-making demonstrations, and retail experiences where visitors can learn about the chocolate-making process and sample various products. They are popular destinations for families, tourists, and chocolate enthusiasts looking to experience the world of chocolate in a fun and educational setting.

What is the difference between Chocolate World vs Chocolate Factory Worker?

AspectChocolate WorldChocolate Factory Worker
Required CredentialsHigh school diploma or equivalent; some roles may require food safety trainingHigh school diploma; food safety certification often preferred
Work EnvironmentRetail and visitor attraction setting, interactive and customer-focusedManufacturing environment, production line, and factory floor
Employer & Industry UsageOperates as a retail and entertainment venue within the confectionery industryWorks within a manufacturing plant producing chocolate products
Common Search & ComparisonYesYes

Chocolate World roles typically involve retail, customer service, and interactive experiences at a visitor attraction, while Chocolate Factory Workers focus on manufacturing and production in a factory setting. Both roles require similar certifications and are part of the confectionery industry, but they differ mainly in work environment and job functions.

What are the key skills and qualifications needed to thrive as a Chocolate Production Worker, and why are they important?

To thrive as a Chocolate Production Worker, you need knowledge of food safety regulations, attention to detail, and experience in food manufacturing, often supported by a high school diploma or equivalent. Familiarity with automated production machinery, quality control systems, and basic inventory software is typically required. Strong teamwork, communication, and problem-solving skills help individuals stand out in this role. These competencies are crucial for ensuring consistent product quality, efficient operations, and a safe work environment in chocolate manufacturing.
More about Chocolate World jobs
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What states have the most Chocolate World jobs? States with the most job openings for Chocolate World jobs include:
What job categories do people searching Chocolate World jobs look for? The top searched job categories for Chocolate World jobs are:
Chocolate World jobs near you
Manager, Retail & Warehouse (Hershey's Chocolate World)

Manager, Retail & Warehouse (Hershey's Chocolate World)

Hersheys

Hershey, PA

Other

Posted 13 days ago

Job description

Location: Hershey, PA

Department: The Hershey Experience; Hershey's Chocolate World Operations

Lead one of the most iconic retail destinations in the country.

Hershey's Chocolate World is more than a store-it's a flagship brand experience welcoming millions of guests each year. We are seeking a senior retail leader to own the endtoend performance of our highvolume, guestfacing flagship retail store, setting the standard for service, storytelling, and execution at scale.

This role is ideal for a leader who thrives in dynamic retail environments, loves being visible on the floor, and knows how to translate brand vision into daily execution through strong teams. While this position also oversees supporting warehouse and inventory operations, retail leadership and guest experience are the core of the role.

 

 

 

What You'll Do

Own the Flagship Retail Experience

  • Lead the overall retail strategy and daytoday execution of Hershey's Chocolate World's flagship store, ensuring every guest experience reflects Hershey's brand, service, and storytelling standards.
  • Set expectations for onfloor leadership, visual execution, service behaviors, and seasonal readiness in a fastpaced, hightraffic environment.
  • Be a visible, handson leader who coaches in real time and inspires teams to deliver memorable experiences at scale.

Drive Retail Sales & Business Performance

  • Own retail sales, margin, labor productivity, and conversion results, treating the store as a standalone retail business within a destination environment.
  • Use guest traffic patterns, seasonal demand, and performance insights to inform merchandising, staffing, and execution decisions.
  • Partner with Marketing and Finance to align promotional plans, forecasts, and retail priorities.

Develop HighImpact Retail Leaders

  • Lead, coach, and develop a team of Operations Managers and Supervisors responsible for large, guestfacing teams.
  • Build leadership capability, engagement, and bench strength across a highly seasonal workforce.
  • Establish clear performance expectations, coaching rhythms, and accountability for retail leadership behaviors.

Enable Retail Through Inventory & Warehouse Operations

  • Oversee backofhouse warehouse and inventory operations to ensure product availability and smooth flow that supports onfloor retail demand.
  • Partner with Supply Chain and DTC teams to align inventory strategy with retail sales drivers and peak seasons.
  • Maintain disciplined controls around inventory accuracy, shrink, and safety.

Champion Safety, Standards & Continuous Improvement

  • Promote a culture of safety, operational discipline, and brand standards across retail and warehouse environments.
  • Identify opportunities to simplify processes, improve speed and consistency, and elevate the overall guest journey.
  • Lead continuous improvement initiatives that enhance both the retail experience and operational efficiency.

What Success Looks Like

  • A consistently exceptional, highenergy retail experience that brings the Hershey brand to life for every guest.
  • Strong retail sales and margin performance driven by disciplined execution and leadership presence.
  • Engaged, capable retail leaders who can scale performance through peak and seasonal demand.
  • Seamless inventory and warehouse operations that enable-not distract from-retail excellence.

What You Bring

  • 5+ years of experience leading highvolume, guestfacing retail or destination environments (flagship, experiential, or attraction retail strongly preferred).
  • Proven success developing leaders and managing large, seasonal, or flexible workforces.
  • Strong retail business acumen with experience owning sales, labor, and operational results.
  • Comfort operating in fastpaced environments where guest experience and brand reputation matter every day.
  • Bachelor's degree or equivalent relevant experience.

#LI-TL1

#LI-Onsite

The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.
The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans.  

You may request a reasonable accommodation if you are unable or limited in your ability to use or access our online application process as a result of a disability.
You can request an accommodation via phone or email.  

To request an accommodation via phone, please call +1 877-804-1794 and leave a voicemail with your contact information.  You may also email a request for accommodation to ApplicationHelp@hersheys.com. Please be sure to include "Accommodation Needed" in the subject line. This will ensure that your email is routed to the appropriate contact who will handle your request.

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