Child Support Office Jobs (NOW HIRING)

Introduction

\r\n\r\n\r\n\r\n\r\n\r\nWhen you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. \r\n\r\n\r\nWe aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\nThis recruitment has been reopened to allow for additional application submissions. If you have already applied and been approved for this recruitment (25-004573-0001), please do not reapply; your application remains under consideration.\r\n

GRADE

ASTD11\r\n

LOCATION OF POSITION

STATEWIDE\r\n\r\n\r\n\r\nThis Statewide recruitment has been opened to establish a list of eligible candidates to be used to fill current and future vacancies occurring in our Local Departments of Social Services throughout the State.\r\n\r\n\r\nPlease indicate the counties in which you are willing to accept employment on your application.\r\n\r\n

Main Purpose of Job

A Child Support Specialist I is the intermediate level of child support work. Employees in this classification investigate and analyze child support cases and initiate appropriate actions to establish, maintain or enforce support payments for dependent children in accordance with applicable federal and State laws, rules and regulations. Employees in this classification perform duties related to establishing paternity and child support orders, negotiating agreements for child support payments and health insurance coverage and maintaining and enforcing the collection of current and past due amounts.\r\n

POSITION DUTIES

Examples of Work:\r\n\r\n\r\nObtains, verifies and analyzes information from custodial and non-custodial parents, employers, financial institutions, private and governmental resources, health insurance carriers and others and uses that information to locate non-custodial parents, establish paternity, verify income and assets and determine the ability of non-custodial parents to pay child support and provide health insurance;\r\n\r\nNegotiates voluntary agreements for payment of child support and liquidation of arrears with custodial and non-custodial parents in accordance with State regulations and guidelines;\r\nInitiates and prepares a variety of documents for administrative or court hearings, such as support payment modifications, wage withholdings, earnings assignments, interstate transmittals, subpoenas, bench warrants and show cause orders in order to collect current or past due child support payments;\r\nIdentifies circumstances that contribute to a problem in collecting child support or providing health insurance coverage, determines which private and governmental\r\nservices and programs, such as mediation services, employment and job counseling services, visitation access program or young fathers' program address the problem and refers parents to those services and programs;\r\nMonitors the receipt of child support payments and reviews case records and payment activities to determine the need for and type of enforcement activities warranted;\r\nInvestigates and resolves disputes resulting from license suspensions, tax intercepts and other remedies used to enforce and collect child support;\r\nInitiates and negotiates establishment and enforcement of new or existing child support orders in out-of-state cases;\r\nPrepares and presents testimony for judicial and administrative hearings related to child support enforcement and collection;\r\nPrepares and reviews case records to ensure the validity of information to be presented in court by the legal services attorney;\r\nMaintains and updates case records by using automated systems and case folder documents;\r\nResponds to inquiries from custodial and non-custodial parents, employers, courts, public officials, attorneys, other State agencies and out-of-state agencies in order to resolve issues related to child support cases;\r\nCoordinates genetic testing arrangements with certified medical facilities;\r\nServes as liaison between Child Support Enforcement Administration and other State agencies, local agencies, the State's Attorney's Office and the courts;\r\nPlaces appropriate markers on case records in cases in which family violence or abuse has occurred, monitors the case to ensure that custodial and non-custodial parents, other caretakers and children are protected and refers abused caretakers and dependent children to family shelters or other protective services;\r\nMay assist at orientation sessions for new applicants or for non-custodial parents by presenting information about child support program services and related services that may be helpful;\r\nMay represent the State as complainant in order to obtain or enforce court orders for support;\r\nPerforms other related duties.\r\n\r\n

MINIMUM QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.\r\nEDUCATION: Graduation from an accredited high school or possession of high school equivalency certificate.\r\nEXPERIENCE:One year of experience determining eligibility for government assistance programs or performing functions toestablish, maintain or enforce support payments for dependent children in accordance with federal and State laws, rules and regulations.\r\n(Include specific job duties on your application relating to your Child Support payment enforcement experience as defined in the minimum qualification above.)\r\nNOTE:Candidates may substitute the possession of an Associate of Arts degree from an accredited college or university for the required education and experience.\r\n

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.\r\n

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.\r\n\r\n\r\nAll information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.\r\n\r\n\r\nSuccessful candidates will be ranked as Best Qualified and placed on the eligible list of candidates for at least one year.\r\n\r\n\r\n\r\nIf you are in State service and are a promotional candidate, your salarywill be determined in accordance with the State of Maryland Guidelines.\r\n\r\n

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.It is important that you provide complete and accurate information on your application.Please report all experience and education that is related to this position.\r\n

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS:\r\n\r\n\r\nSTATE OF MARYLAND BENEFITS\r\n\r\n\r\n\r\n\r\n\tPersonal Leave- new State employees are awarded six (6) personnel days annually (prorated based on start date).\r\n\tAnnual Leave - ten (10) days of accumulated annual leave per year.\r\n\tSick Leave - fifteen (15) days of accumulated sick leave per year.\r\n\tParental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.\r\n\tHolidays - State employees also celebrate at least twelve (12) holiday per year.\r\n\tPension - State employees earn credits towards a retirement pension.\r\n\tPositions may be eligible for telework.\r\n\r\n\r\n\r\n

FURTHER INSTRUCTIONS

\r\n\r\nOnline applications are STRONGLY preferred. If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to: Department of Human Services, Examination Services Unit, Attention: Trelia Gunter, 25 S. Charles Street, Baltimore, Maryland 21201.Or, email trelia.gunter@maryland.gov: Voice410-767-7416.\r\nIf you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 orApplication.Help@maryland.gov.\r\nDo not submit unsolicited documentation.\r\nThe paper application must be received by5 PMon the closing date for the recruitment.Resumes will NOT be accepted in lieu of completing the application.\r\nTTYUsers: call via Maryland Relay,1-800-925-4434.\r\nAs an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.\r\nBilingual applicants and people with disabilities are encouraged to apply.\r\nWe thank our Veterans for their service to our country and encourage them to apply.\r\n\r\n\r\n\r\n\r\n