Position Overview
The Director of Customer Operations will lead and optimize iHomefinder’s customer-facing operational functions, including Customer Success, Onboarding, and Support. This role is responsible for improving customer retention, operational efficiency, onboarding effectiveness, and overall customer lifecycle performance.
This leader will build scalable operational processes, improve cross-functional execution, and implement data-driven customer health and churn reduction strategies that support the company’s growth and retention objectives.
The ideal candidate is a hands-on SaaS operator with strong experience in customer lifecycle management, operational process improvement, retention strategy, and team leadership.
Key Responsibilities
Customer Retention & Lifecycle Management
Partner cross-functionally with Product, Sales, Marketing, and Engineering to improve customer outcomes
Operational Excellence
Team Leadership
Data & Performance Management
Qualifications
5–10+ years of experience in SaaS customer operations, customer success, support, or operational leadership
Preferred Qualifications
Powered by JazzHR
FzT1IMDaJ4