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Chicago Opera Jobs (NOW HIRING)

Millennium Hotels and Resorts

Front Desk Agent

Chicago, IL

$14.75 - $18.50/hr

Millennium Knickerbocker Hotel Chicago Historic Luxury Hotel | Downtown Chicago Position Overview ... Manage individual and group reservations, room assignments, and guest profiles using Opera PMS

Millennium Hotels and Resorts

Front Desk Agent

Chicago, IL · On-site

$14.75 - $18.50/hr

Millennium Knickerbocker Hotel Chicago Historic Luxury Hotel Downtown Chicago Position Overview The ... Manage individual and group reservations, room assignments, and guest profiles using Opera PMS

AC Chicago

Front Office Manager

Chicago, IL · On-site

$60K - $70K/yr

If so, AC Hotel Chicago Downtown is looking for a Front Office Manager to join us. In this role ... Fosse, Opera, POS systems, Microsoft Office, etc.). • Ability to multi-task and make sound ...

Joffrey Ballet

Flyperson

Chicago, IL · On-site

E carpentry department crew members during onstage installation, operation, and strike of all theatrical scenic elements. • Develop a collaborative relationship with the Lyric Opera of Chicago ...

The Hong Kong and Shanghai Hotels, Limited

ND · On-site

$24 - $27/hr

The Peninsula Chicago is seeking a Concierge to join our Rooms Division team and be an integral ... Knowledge of PMS/Opera system. * Ability to deal with a high level of work demand and pressure ...

Joffrey Ballet

Lead Stitcher

Chicago, IL · On-site

... Opera of Chicago. The Lead Stitcher upholds safety, organization, and workmanship standards across all costume work and storage areas. This position is a union position covered under the I.A.T.S.E ...

AC Hotel Chicago Downtown

Front Office Manager

Chicago, IL · On-site

$60K - $70K/yr

If so, AC Hotel Chicago Downtown is looking for a Front Office Manager to join us. In this role ... Proficiency in hospitality systems (Fosse, Opera, POS systems, Microsoft Office, etc.). * Ability ...

FAIRMONT

Group Sales Manager

Chicago, IL · On-site

Fairmont Chicago, Millennium Park Rising gracefully above Millennium Park and Chicago's impressive ... Utilizing Opera Sales System to track, solicit, book and follow up on accounts * Quoting and ...

AccorHotel

Group Sales Manager

Chicago, IL · On-site

$66K - $82K/yr

Fairmont Chicago, Millennium Park Rising gracefully above Millennium Park and Chicago's impressive ... Utilizing Opera Sales System to track, solicit, book and follow up on accounts * Quoting and ...

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As of May 30, 2026, the average hourly pay for chicago opera in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.
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Infographic showing various Chicago Opera job openings in the United States as of May 2026, with employment types broken down into 84% Full Time, 12% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, and 5% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.

Front Desk Agent

Millennium Hotels and Resorts

Chicago, IL

$14.75 - $18.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

Millennium Knickerbocker Hotel Chicago
Historic Luxury Hotel | Downtown Chicago

Position Overview

The Millennium Knickerbocker Hotel Chicago, an iconic historic hotel located just off the Magnificent Mile, is seeking a polished, service‑driven Front Desk Agent to join our Guest Services team. This role is ideal for a hospitality professional who takes pride in delivering an elevated, personalized guest experience in a high‑volume luxury environment.

As the first and last point of contact, the Front Desk Agent sets the tone for the guest stay — managing arrivals and departures with warmth, discretion, and precision while serving leisure, business, VIP, and group guests in a fast‑paced, full‑service downtown hotel.

Key Responsibilities

  • Deliver a gracious, professional welcome throughout the guest journey, from arrival through departure
  • Perform check‑in and check‑out procedures with accuracy, efficiency, and attention to detail
  • Manage individual and group reservations, room assignments, and guest profiles using Opera PMS
  • Verify billing details, payment authorizations, and folios with accuracy and discretion
  • Confirm group rooming lists and coordinate personalized services for VIP guests, event attendees, and repeat guests
  • Proactively upsell room upgrades and hotel services in a refined, guest‑centric manner
  • Resolve guest concerns with sound judgment, professionalism, and a strong service‑recovery approach
  • Serve as a knowledgeable concierge resource, offering recommendations on hotel amenities and nearby Chicago attractions
  • Maintain clear communication with Housekeeping, Engineering, Bell Services, and Management to ensure seamless operations
  • Uphold all brand standards, service expectations, safety, and security procedures

Requirements

Qualifications & Experience

  • Previous front desk or guest services experience preferred; luxury or full‑service hotel experience strongly preferred
  • Opera PMS experience preferred
  • Prior hotel reservations or guest services experience preferred
  • Preferred experience navigating OTA extranets to manage reservations, validate payments, and respond to guest inquiries
  • Preferred working knowledge of Microsoft Excel for reports, logs, and guest tracking
  • Strong communication and interpersonal skills with a poised, professional demeanor
  • Ability to multitask and remain composed in a fast‑paced, high‑volume environment
  • Flexibility to work varied shifts, including evenings, weekends, and holidays
  • Positive attitude with a genuine commitment to service excellence
  • Ability to work independently while contributing to a collaborative team environment

Physical & Work Requirements

  • Ability to stand for extended periods and perform light lifting as required
  • Comfortable working in a busy front desk environment with frequent guest interaction

Work Environment & What We Offer

  • 300‑room, historic, full‑service luxury hotel in downtown Chicago
  • Competitive hourly pay
  • Professional, team‑oriented culture focused on elevated service delivery
  • Opportunities for growth within hotel operations

Benefits

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

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