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Check In Agent Jobs in Raleigh, NC (NOW HIRING)

Unifi

Airport Customer Service Agent - RDU

Morrisville, NC · On-site

$14.50 - $19.50/hr

Airport Customer Service Agent - RDU Unifi Aviation, LLC is seeking individuals to join our growing ... Handle all aspects of ticketing and check-in by operating a computerized system. This includes ...

Unifi

Airport Customer Service Agent - RDU

Morrisville, NC · On-site

$14.50 - $19.50/hr

General information Job Title Airport Customer Service Agent - RDU Date Monday, August 31, 2026 ... Handle all aspects of ticketing and check-in by operating a computerized system. This includes ...

Holiday Inn Express

Guest Service Agent

Chapel Hill, NC · On-site

$12.50 - $15.75/hr

Job title: Guest Service Agent Reports to: Front Office Manager Job purpose To consistently and ... Review resumes for arriving groups, prep for check- in/preregistration. * Coordinate delivery time ...

Home2 Suites by Hilton

Guest Service Agent

Raleigh, NC · On-site

$16 - $18/hr

Job title: Guest Service Agent Reports to: Front Office Manager Job purpose To consistently and ... Review resumes for arriving groups, prep for check- in/preregistration. * Coordinate delivery time ...

21c Museum Hotels

Front Desk Agent

Durham, NC · On-site

$13.75 - $17.50/hr

The Front Desk Agent is responsible for knowing all property services and amenities, welcoming ... Greets and completes established check-in procedures for arriving guests on a daily basis, using ...

Best Buy

Geek Squad Agent (Retail Store)

Raleigh, NC

$13.50 - $15.50/hr

As a Geek Squad Agent, you'll be the first point of contact for people seeking technology support ... Provide positive, timely service to customers during the check-in and checkout process * Understand ...

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Check In Agent information

See Raleigh, NC salary details

$14

$29

$38

How much do check in agent jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for check in agent in Raleigh, NC is $29.30, according to ZipRecruiter salary data. Most workers in this role earn between $22.88 and $38.56 per hour, depending on experience, location, and employer.

What is a check in agent?

Check In Agents are professionals who assist passengers at airports, hotels, or other venues during the check-in process. Their responsibilities typically include verifying identification, issuing boarding passes or room keys, handling luggage, and providing information about services or schedules. They serve as the first point of contact for guests or travelers, ensuring a smooth and efficient start to their journey or stay. Strong communication, customer service skills, and attention to detail are essential qualities for this role.

What are the key skills and qualifications needed to thrive as a check in agent?

To thrive as a Check In Agent, you need excellent customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation software, point-of-sale systems, and basic office equipment is commonly required. Strong communication, problem-solving abilities, and a calm demeanor under pressure help agents create positive guest experiences. These skills ensure efficient, accurate check-ins and contribute to overall customer satisfaction and smooth operations.

What are some common challenges check in agents face during peak travel periods, and how can they effectively manage them?

During peak travel periods, Check In Agents often encounter high passenger volumes, tight schedules, and increased pressure to resolve issues quickly. Managing long lines, addressing last-minute changes, and maintaining a positive attitude can be challenging. Effective time management, clear communication, and teamwork are essential skills for handling these situations smoothly. Many agents find success by staying organized, anticipating common passenger concerns, and collaborating closely with colleagues and supervisors to ensure a seamless check-in experience.

What cities near Raleigh, NC are hiring for Check In Agent jobs?

Cities near Raleigh, NC with the most Check In Agent job openings:

Check In Agent jobs near you
Infographic showing various Check In Agent job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 30% Part Time, 3% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $60,952 per year, or $29.3 per hour.

Front Desk Agent @ Courtyard by Marriott Raleigh Crabtree Valley

Raleigh, NC • On-site

Summit Hospitality Group
Traveler Accommodation • 201 - 500 employees
Learn more about Summit Hospitality Groupexternal

$13.75 - $17.50/hr

Other

Re-posted 18 days ago

Job description

Front Desk Agent

At Summit Hospitality Group hotels, the Front Desk Agent works directly with the public to Check-In and Check-Out guests and to achieve outstanding guest service as measured by brand standards for Marriott, Hyatt, and Hilton. Responsible for providing our guests with memorable service, all while conducting various daily operations. Adheres to all Corporate and Brand Quality Standards.

Requirements

Qualifications:

  • Front Desk or Guest Services experience with Marriott preferred.
  • Skilled at working under pressure and be able to consistently maintain a pleasant and professional personality when communicating with the public.
  • Excellent oral and written communication skills
  • Strong leadership skills; demonstrated ability to lead by example.
  • Skilled at hotel computer operations for reservations, reports, and guest services.
  • Able to work a variety of shifts and weekends.
  • High School Diploma or GED equivalent.

Responsibilities:

  • The expectation of this position requires 1-29 hours which includes weekends and evenings (Saturday and/or Sunday). Hours beyond 40 must be approved in advance by your supervisor. This only applies to Associates who are non-exempt.
  • Provide excellent customer service by being able to greet customers promptly and courteously, answer questions in a friendly, conversational manner.
  • Communicate with other Associates and maintain a professional attitude even in the face of challenges such as an irate guest.
  • Solve problems quickly and efficiently including following up with guests to ensure a problem has been solved satisfactorily. Anticipate issues before they happen.
  • Explain at check-in all necessary information for guests to access Internet and in-room entertainment.
  • Ensure lobby is ready for clients and guests by helping to maintain that the area is clean, neat, and free of clutter. Restock brochures, information, and commonly used forms in the front desk area.
  • Know and be able to provide information about local attractions and restaurants and give directions when asked.
  • Know and apply all Hotel and Corporate safety and security policies and procedures for guests and fellow Associates.
  • Attend training sessions as required by your supervisor.
  • Complete Brand required training.
  • When available, proactively assist teams during breakfast and social events to provide high quality guest service.
  • Ensure all guest accounts are posted promptly and correctly at Check-In/Check-Out.
  • Promote the loyalty of the brand and Summit Hospitality Group.
  • Duties are subject to change and additional responsibilities/tasks may be assigned.

Work Environment:

  • Must have reliable source of transportation
  • Flexible work schedule including nights and weekends
  • Ability to arrive on time as scheduled
  • Ability to stand, sit, reach, bend, stretch for extended periods of time
  • Operate computer and brand equipment for Check-In and Check-Out
  • Ability to lift 30 lbs
  • Fast pace and often under pressure to perform
  • Team environment requiring patience and high level of communication

Benefits:

  • Hotel Discounts
  • Quarterly bonuses

Summit Hospitality Group is an Equal Opportunity Employer.

Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older.

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