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Check In Agent Jobs in Hamilton, ON (NOW HIRING)

City of Ottawa

Customer Service Agent

Ottawa, ON · On-site

CA$61K - CA$72K/yr

Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check (Level 2) with the Police Services detachment in their jurisdiction to the ...

City of Ottawa

Client Service Agent

Ottawa, ON · On-site

CA$32.50 - CA$38.03/hr

Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check (Level 2) with the Police Services detachment in their jurisdiction to the ...

Acara Solutions

Mechanical Assembler

Milton, ON · On-site

CA$22 - CA$25/hr

Do you have experience in mechanical assembly? If you answered yes to those three questions, then ... Check parts picked/delivered to parts necessary. * Resolve discrepancies, if any, with supervisor ...

City of Ottawa

Client Service Agent - CAS Pool

Ottawa, ON · On-site

CA$32.50 - CA$38.03/hr

Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check (Level 2) with the Police Services detachment in their jurisdiction to the ...

Acara Solutions

Machine Operator

Milton, ON

CA$24 - CA$25/hr

In this Function You Will -Safely operate Machine(s) (including shearing, punching and bending ... Pre-start safety check for machine and supporting equipment and advise supervisor of any concerns.

Executive Aviation

Catering Agent

Hamilton, ON · On-site

... in all types of weather * Ability to operate a forklift truck * An ability to meet all conditions of employment: * Restricted Area pass issued by Transport Canada * A criminal background check * Hold ...

Executive Aviation

Catering Agent

Hamilton, ON · On-site

... in all types of weather * Ability to operate a forklift truck * An ability to meet all conditions of employment: * Restricted Area pass issued by Transport Canada * A criminal background check * Hold ...

Acara Solutions

Paint line Material handler

Milton, ON

CA$20 - CA$22/hr

With a legacy of experience in various industries worldwide, we partner with clients, listen to ... AI agent role is to help speed up your hiring process by answering questions, confirming basic ...

PointClickCare

Principal AI Engineer

Mississauga, ON · Hybrid

Join us in redefining healthcare - so it doesn't just survive, it thrives. To learn more about ... RAG/agent data pipeline expertise: document preprocessing (OCR/NER), chunking strategies ...

Acara Solutions

Material Handler

Milton, ON · On-site

CA$22 - CA$24/hr

... background check. * Must be legally authorized to work in Canada without company sponsorship ... AI agent role is to help speed up your hiring process by answering questions, confirming basic ...

Acara Solutions

Material Handler (Afternoon)

Milton, ON · On-site

CA$23 - CA$25/hr

... background check. * Must be legally authorized to work in Canada without company sponsorship ... AI agent role is to help speed up your hiring process by answering questions, confirming basic ...

Acara Solutions

Material Handler

Milton, ON · On-site

CA$22 - CA$24/hr

... background check. * Must be legally authorized to work in Canada without company sponsorship ... AI agent role is to help speed up your hiring process by answering questions, confirming basic ...

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All JobsCheck In Agent JobsCheck In Agent Jobs in Hamilton, ON

Check In Agent information

What is a check in agent?

Check In Agents are professionals who assist passengers at airports, hotels, or other venues during the check-in process. Their responsibilities typically include verifying identification, issuing boarding passes or room keys, handling luggage, and providing information about services or schedules. They serve as the first point of contact for guests or travelers, ensuring a smooth and efficient start to their journey or stay. Strong communication, customer service skills, and attention to detail are essential qualities for this role.

What are the key skills and qualifications needed to thrive as a check in agent?

To thrive as a Check In Agent, you need excellent customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation software, point-of-sale systems, and basic office equipment is commonly required. Strong communication, problem-solving abilities, and a calm demeanor under pressure help agents create positive guest experiences. These skills ensure efficient, accurate check-ins and contribute to overall customer satisfaction and smooth operations.

What are some common challenges check in agents face during peak travel periods, and how can they effectively manage them?

During peak travel periods, Check In Agents often encounter high passenger volumes, tight schedules, and increased pressure to resolve issues quickly. Managing long lines, addressing last-minute changes, and maintaining a positive attitude can be challenging. Effective time management, clear communication, and teamwork are essential skills for handling these situations smoothly. Many agents find success by staying organized, anticipating common passenger concerns, and collaborating closely with colleagues and supervisors to ensure a seamless check-in experience.

What cities near Hamilton, ON are hiring for Check In Agent jobs?

Cities near Hamilton, ON with the most Check In Agent job openings:

Check In Agent jobs near you
Infographic showing various Check In Agent job openings in Hamilton, ON as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, 2% Contract, and 1% Nights. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution.

Customer Service Agent

Ottawa, ON • On-site

City of Ottawa
See more jobs at City of Ottawaexternal

CA$61K - CA$72K/yr

Full-time

Re-posted 21 days ago

Job description

Requisition ID: 23052 
Department: Finance and Corporate Services Dept. 
Service: Service Ottawa 
Employment Type: Multiple Full-time Temporary -Up to 1 year; Multiple Full-time Permanent
Work Hours: 35.00/hours per week
Affiliation: CUPE 503 - In/Out/NS Sal & Wage 
Salary Information: $61,663.42- $72,157.54 annually (2024 rates of pay)
Location: Various Locations
Job Category: Administrative and Support Services
Application Close: 31/12/2026

*Successful applicants will be placed on an eligibility list in order of seniority for 12 months.

JOB SUMMARY

The mandate of ServiceOttawa is to achieve better outcomes for Ottawa residents and businesses when they access City services, by providing a consistent and positive client experience across multiple channels with a focus on Service Excellence. The Counter Services team responds to community needs through the provision of optimum client service delivery employing a centralized one-stop approach. Counter Services consists of seven Client Services Centres and three Provincial Offences offices, which offer a variety of services such as pet registrations, marriage ceremonies, payment intake, parking permits and provincial court services to name a few. Counter Services staff process over 250,000 transactions and handle over $190 million in revenue per year for the City. 

You are responsible for providing information and customer service for a wide range of municipal and provincial services, programs, policies, procedures, permits and fee structures, as part of a team of agents, delivered through a ServiceOttawa Centre; ensuring service continuity in responding to inquiries and urgent requests from the public, elected officials, internal staff, and other government agencies through a variety of platforms, primarily by in-person and including electronic/web, email and phone in the most efficient and professional manner possible, minimizing referrals and transfers to other subject matter experts, where possible, and ensuring follow up where required. Work is performed in accordance with corporate/departmental/branch policies, procedures, standards and guidelines, as well as any applicable legislation/regulations, and in meeting performance and quality assurance standards.

You are also responsible for determining the course of action for parking ticket resolution in accordance with the First Attendance Facility policy/procedures, and service standards set within the Branch.  

EDUCATION AND EXPERIENCE

Completion of Grade 12

Post-secondary education and/or training related to Customer Service is an asset

Minimum of 3 years of relevant experience in a customer service environment, providing service to the public by telephone, in person, in writing and electronically in a multi-service environment, such as a in call centre and/or a counter service operations 

KNOWLEDGE
  • Knowledge of customer service delivery mechanisms, practices and strategies to resolving customer related complaints
  • Computer literacy in MS Office Suite, internet/intranet and job specific programs such as ICON, IP360, Dynamics, Liberty Recording System, LAGAN, Knowledge BASE, Ottawa.ca, MAP, ITX, VTAX, H2O, ACTIVENet, PRESTO, SAP, VSTATS, etc.
  • Knowledge of provincial legislation & regulations, corporate policies & procedures along with the ability to apply and interpret these provisions
  • Knowledge of applicable health and safety legislation, including the rights and duties of workers.
  • Knowledge of City of Ottawa organizational structure, services and personnel is an asset
COMPETENCIES, SKILLS AND ABILITIES
  • Strong interpersonal and communication skills combined with excellent customer service skills especially during busy periods, stressful situations or emergencies
  • Communicate effectively and tactfully with municipal staff, elected officials and members of the general public by telephone and in-person
  • Strong writing skills and ability to compose professional, clear and concise responses to written inquiries
  • Organize, multi-task and prioritize work
  • Exercise sound judgment and discretion in decision making to selecting/suggesting a course of action within a list of possible alternatives, particularly after-hours, to minimize risk to the corporation and maximize public safety
  • Work independently and in a team setting
  • Possess an excellent attendance record 
  • Punctual, reliable and dependable
  • Flexible and adaptable to deal with varying situations
  • Strong listening/comprehension skills
  • Strong organizational skills

WHAT YOU NEED TO KNOW

  • Language Requirement: Designated Day 1 Ready - immediate requirement for language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates must meet language requirement for position upon hire.       
  • Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check (Level 2) with the Police Services detachment in their jurisdiction to the City of Ottawa's satisfaction.  
  • You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
  • Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
  • Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. 

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions. 
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

 

Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca.

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