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Check In Agent Jobs in Hamilton, ON (NOW HIRING)

Corporate Stays

Guest service agent ottawa

Ottawa, ON

We are currently looking for Guest Services agent We are looking for a highly motivated, person who ... Your mission is to assist clients during their check-in and check-out, satisfying their needs and ...

University of Guelph

Residence Desk Porter

Guelph, ON · On-site

CA$29.23/hr

Referral Agent - direct clients to appropriate resources on campus to respond to their needs ... Provide services at desks - student residence check-in/check-out; transfers, key sign out ...

Marriott

Guest Service Agent

Burlington, ON · On-site

Maintain communications with all departments in order to deal with early check-ins, late check-outs, day rooms, unexpected departures, stay-overs, and room changes (as necessary * Controls and sign ...

InnVest Hotels GP Ltd

Guest Service Agent

Ottawa, ON

CA$26/hr

Registers guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; prepares for group check in and out and VIP arrivals; becomes informed of events ...

InnVest Hotels GP Ltd

Guest Service Agent

Hamilton, ON · On-site

Possess a working knowledge of the reservations, takes reservations for guests both in house and call in, understanding of the cancellation procedures. * Process guest check-outs. * Post and file all ...

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Check In Agent information

What is a check in agent?

Check In Agents are professionals who assist passengers at airports, hotels, or other venues during the check-in process. Their responsibilities typically include verifying identification, issuing boarding passes or room keys, handling luggage, and providing information about services or schedules. They serve as the first point of contact for guests or travelers, ensuring a smooth and efficient start to their journey or stay. Strong communication, customer service skills, and attention to detail are essential qualities for this role.

What are the key skills and qualifications needed to thrive as a check in agent?

To thrive as a Check In Agent, you need excellent customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation software, point-of-sale systems, and basic office equipment is commonly required. Strong communication, problem-solving abilities, and a calm demeanor under pressure help agents create positive guest experiences. These skills ensure efficient, accurate check-ins and contribute to overall customer satisfaction and smooth operations.

What are some common challenges check in agents face during peak travel periods, and how can they effectively manage them?

During peak travel periods, Check In Agents often encounter high passenger volumes, tight schedules, and increased pressure to resolve issues quickly. Managing long lines, addressing last-minute changes, and maintaining a positive attitude can be challenging. Effective time management, clear communication, and teamwork are essential skills for handling these situations smoothly. Many agents find success by staying organized, anticipating common passenger concerns, and collaborating closely with colleagues and supervisors to ensure a seamless check-in experience.

What cities near Hamilton, ON are hiring for Check In Agent jobs?

Cities near Hamilton, ON with the most Check In Agent job openings:

Check In Agent jobs near you
Infographic showing various Check In Agent job openings in Hamilton, ON as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, 2% Contract, and 1% Nights. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution.

Customer Service Agent (PT)

Sault Sainte Marie, ON • On-site

Jazz Aviation LP
Aviation • 1 - 10 employees
Learn more about Jazz Aviation LPexternal

Part-time

Medical, Dental, Life, Retirement

Re-posted 20 days ago

Key responsibilities

  • Assist passengers with check-in, baggage tagging, and general inquiries using airline computerized systems.

  • Facilitate boarding and deplaning of passengers, including providing assistance and handling special needs.

  • Perform duties related to safety, customer service, baggage handling, and communication with aircraft and airport staff.

Job description


 

Our Customer Service Agent, Kamaljeet, explains why she is passionate about her work 


The opportunity 

As a Jazz Customer Service Agent, you will be part of a team professionally representing Air Canada Express.  In the course of a day, you will be responsible for greeting passengers, assisting them with their check in and bag tagging, via our web based computer system, as well as facilitating the boarding and deplaning of all Air Canada passengers in your station.  You may be asked to lift a suitcase or push a wheelchair.  The airport can be a fast paced environment during the aircraft arrival and departure period; however, safety and customer service is our top priority! 


Key responsibilities 

  • Using an airline computerized system:
    • Make reservations and assess fares;
    • Ticket and complete daily sales reports;
    • Handle passenger check-in;
    • Check, weigh the baggage, calculate any excess baggage charges and process payment;
  • Make general passenger announcements;
  • Liaise with external and internal customers (i.e. ramp agent, flight crew, dispatch, etc.);
  • Provide outstanding customer service answering general inquiries at the airport;
  • Assist passengers requiring special handling;
  • Handle and resolve customer complaints;
  • Provide Departure Gate customer service and boarding as well as provide assistance to passengers to and from aircraft;
  • Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers;
  • Perform other related duties, as assigned. 

Depending on the base, other duties may include:

  • Cargo processing;
  • Handle missing baggage and damaged baggage claims;
  • Jet-way operation;
  • Conduct radio communications with aircraft and record flight information. 


Required qualifications 

  • High school diploma or equivalent.
  • If hired, must be able to successfully complete the Customer Service Agent Initial training course in accordance with Company Standards.
  • Must obtain and maintain a Restricted Area Identification ID pass (to be obtained upon employment).
  • Minimum one (1) year of customer service experience.
  • Demonstrated judgment and problem-solving ability and effective decision-making skills.
  • Excellent interpersonal, verbal and written communications skills.
  • Ability to work varying shifts, handling of tight deadlines, and prioritization of multiple tasks.
  • English language fluency or working knowledge.


Preferred qualifications 

  • Previous airline experience or post-secondary courses in travel and tourism.
  • General computer experience including the ability to type and navigate the internet as well as any previous experience using an airline reservation system.
  • French language fluency or working knowledge.

Note: Bilingualism is a requirement in some of our stations. We are proud to offer Bilingual Services at many of the airports we serve.  Please indicate on your application and resume if you are bilingual in English and French.


Benefits of joining our award-winning team

  • Enjoy exclusive employee travel programs across the Air Canada network, giving you and your family access to incredible destinations.
  • Secure your future with our competitive defined contribution pension plan designed to support long-term financial well-being.
  • Benefit from a comprehensive health and wellness package, including health, dental, life, and disability coverage to keep you and your loved ones protected.


About Jazz Aviation LP

Jazz Aviation LP (Jazz) is Canada's largest regional airline and Air Canada's primary Air Canada Express operator, connecting people and communities to approximately 70 destinations across North America.

With over 4,200 dedicated professionals, Jazz fosters a workplace united by purpose and supported by programs and policies that promote safety, diversity, and wellness. Jazz is proud to be recognized for its strong commitment to people and culture. Visit our Company Awards and Recognition page to learn more about the honours we've earned.

Join our award-winning team and be part of shaping the future of regional aviation!


Our commitment to diversity, equity, inclusion, and accessibility

We strive to make our workplace accessible and inclusive. To support your success, we can provide accommodations for people with disabilities, such as adjustments or assistive measures to remove barriers during the recruitment process. If you require any accessibility support, please contact us at taleosupport@flyjazz.ca.

Jazz values diversity and we empower our employees to foster an internal culture of inclusion. Jazz is committed to providing equitable opportunities for employment and career advancement and we will continuously work to create inclusive and accessible work environments to maximize individual potential as well as psychological health and safety. Meeting the needs of passengers is critical to our success and we recognize the importance of a workforce that is reflective of the communities we serve.

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