Check In Agent Jobs in Waterloo, ON (NOW HIRING)

Department: Facilities and Desk Services 
Position covered by the Collective Agreement with the Canadian Union of Public Employees (CUPE), Local 1334

Initial Shift Assignment: Night - Midnight, Evening and Non-Traditional work week (Days off not Saturday or Sunday)  
Number of Positions: 1 

If you are a current employee of the University of Guelph you must apply on the internal Career Page in order to be considered as an internal applicant. 
Career Opportunities (sapsf.com) 

General Purpose

Under the direct supervision of the Desk Services - Area Manager, the Residence Porter provides personal service to residence students or university visitors at the residence desk.  Porters provide daily residence facilities materials handling/movement function throughout the year. The Desk Operation is 24 hours, 7 days a week, and the Residence Porters' shifts and 40-hour weekly schedule is based the operational needs. Most Residence Porter Schedules are non-traditional hours, working weekends, afternoon or midnight shifts.

Duties and Responsibilities

Desk:

• Information dissemination - provide information about Student Housing Services (SHS), the residence facilities, services available.
• Referral Agent - direct clients to appropriate resources on campus to respond to their needs/problems/situation.
• Work Orders Entry.
• Dispatch Residence Life Staff to respond to situations.
• Monitor status of exterior door alarms and secure buildings as required.
• Ensure safety of the residence students and buildings - conduct rounds, check building security, report vandalism, etc.
• Provide services at desks - student residence check-in/check-out; transfers, key sign out, equipment sign-out, etc.
• Materials Handling - reset and room inventory, move furniture and equipment within the residence system.

Summer Conference/Desk Duties:

• As above
• Registration duties for summer accommodation guests - reservations, room assignment, and payment collection.
• Anticipate needs of in-house clients and respond to concerns following established processes.
• Reset furniture and ensure residences are ready for occupancy.
• Move equipment and materials.
• Liaise with other University service providers.
• Operation of University vehicles required.

Facilities Materials handling:

• Move equipment and materials.
• Regular on campus mail runs.
• Reset furniture and ensure residences are ready for occupancy.
• Receive all materials and furnishings and disperse appropriately.
• Audit buildings as requested by SHS.
• Assist with appliance moving when required.
• Operation of University vehicles required.

Other duties as assigned.

Requirements

• Full G Ontario Driver's License.
• Completion of grade 12 or equivalent.
• One year experience in a campus setting required.
• Customer service and front-line experience.
• Computer proficiency.
• Ability to lift and carry furniture, and stand for periods of time.
• Availability to work non-traditional shifts such as late evenings and weekends.

Employee Type: Regular 
Position Number: 10013008     
Classification: CUPE Band 2   

0-3 Month Rate: $27.78 per hour
Job Rate: $29.23 per hour
Vacancy: Consequential
Work Location: Main Campus

At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.

Posting Date: 09/02/2026 
Close Date: 09/09/2026