Check In Agent Jobs in Brampton, ON (NOW HIRING)

Requisition ID: 928007 
Store #: EC0007 ESS - TOR Lab Oper Dept-TOROPM 
Position: Full-Time 
Total Rewards: Benefits/Incentive Information

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.

Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. In our dynamic environment, fueled by technology and innovation, our people have the space to pioneer new solutions.

Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

GENERAL FUNCTIONS

The Production Supervisor is responsible for the day-to-day activities to achieve the established metrics and standards for safety, quality, production, customer service, and people management. The Production Supervisor is responsible for developing high-performing teams, being a change agent and continuous improvement, driving results, inspecting, and building a best-in-class working environment. The scope of the role may vary based on various factors (e.g., span of control, volume, number of leads, and equipment and tools).

MAJOR DUTIES AND RESPONSIBILITIES

• Enforces safety and compliance policies and procedures.
• Reviews daily production and quality goals using reports, data, and discussions.
• Develops a daily plan to meet the metrics and key performance indicators.
• Allocates resources to meet production and quality goals, such as staffing assignments and schedules. This includes collaborating with other departments regarding staffing needs.
• Monitors daily production and quality by observing the production floor, supervising employee performance, and inspecting production and quality progress.
• Adjusts production and quality plans, as needed (e.g., revising schedules, reallocating employees to different areas, etc.) to ensure labor efficiency, production and quality goals are met.
• Conducts the daily people management responsibilities- interviewing, hiring, training employees, planning, assigning, directing work, appraising performance, rewarding and disciplining employee, addressing complaints and resolving problems.
• Addresses complaints and resolves basic employee issues (e.g., teamwork, non-policy violations, payroll and benefits questions).
• Ensures employees are following SOPs and policies (operational, attendance, conduct, etc.).
• Walks the floor to engage and check in with employees and observe production and quality progress.
• Communicates performance goals and expectations and continuously updates the production team on performance and policies/procedures.
• Builds and develops teams - talent development practices, performance management and succession planning.
• Fosters a positive work environment (e.g., teamwork, fairness, engagement) and ensures employees demonstrate the company’s values.

• Improves production and quality, such as performing root cause analysis and leading improvement projects.

• Partners with other Production Supervisors and departments to achieve the expected results and continuous improvements.

BASIC QUALIFICATIONS

• Bachelors degree in business or related field, or equivilate verifiable experience.
• 3+ years of experience with leading others.
• Demonstration of skills and abilities, such as the following:

• Focuses on results through goal setting, accountability, coaching
• Developing and engaging employees
• Leads as a change agent and continuously improves
• Resolves conflict in a timely and productive manner
• Solves problems by addressing root causes
• Makes effective decisions to solve problems
• Effectively manages time to meet the demands of the role
• Effectively communicates, both verbal and written
• Collaborates to achieve expected results
• Self-motivated with a high sense of urgency, resourcefulness, and adaptability.
• Basic computer skills and proficient with MS Office; ability to learn other systems (SAP).

• Experience in a high-volume environment with complex technical processes.

PREFERRED QUALIFICATIONS

• Bachelors degree in business or related field
• Lean Manufacturing or Six Sigma experience.

Pay Range: $56,756.80 – $70,946.00 

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.