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At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

This position is capable of taking any or all types of radiographs with several different types of equipment. He/she functions as the first line interface with patients/customers in the successful accomplishment of their imaging needs.

Responsibilities:

Demonstrates I-CARE values (Integrity, Compassion, Accountability, Respect and Excellence) in daily work and interactions.
Presents a friendly, approachable, professional demeanor and appearance.
Provides accurate information and timely updates to patients and customers. Addresses questions and concerns promptly or identifies appropriate person and resources to do so. Provides directions or help to patients and customers with finding their way.
Uses effective service recovery skills to solve problems or service breakdowns when they occur.
Demonstrates teamwork by helping co-workers within and across departments. Communicates effectively with others, respects diverse opinions and styles, acknowledges the assistance and contributions of others.

Uses organizational and unit/department resources efficiently.
Manages work schedule efficiently, completing tasks and assignments on time.
Contributes to opportunities and processes for continuous improvement.
Participates in efforts to reduce costs, streamline work processes, improve and grow services we provide.

Utilizes markers on a consistent basis.
Instructs and prepares patients for radiographic and/or fluoroscopic examinations.
Demonstrates overall knowledge of exams.
Produces high quality films on a consistent basis.
Understands and properly uses CR, the PRID, ADC Multiloader, and QS workstation.
Writes complete patient histories for the radiologists.
Utilizes PACS with few errors.
Demonstrates overall efficiency of work and time. Utilizes slow time constructively, i.e., stocking rooms, emptying linen, putting away supplies, helping transport, etc.
Assesses patient pain interfering with imaging procedure. Makes appropriate physician contact for intervention.
Demonstrates knowledge of how to access Pyxis, what medications are available for what procedures and understands that the doctor verifies the correct medication upon receipt.
Practices medical and surgical aseptic procedures (i.e. good handwashing).
Multitasks in several areas.
Acknowledges exams on a timely basis and completely.
Follows dress code as stated in the policy.
Performs Kronos functions such as clocking in/out, vacation time, working in different departments and PTO correctly.

Clocks in on time and is on the floor at their designated starting time.
Performs the AIDET conversation with all patients every time.
Abides by all the standards of behavior for the department.

Takes X-ray call according to monthly schedule that is posted; does not have to be reminded.
Interacts professionally with patient/family and other hospital personnel.

Attends staff meetings or reads the minutes.
Demonstrates willingness to help co-workers.
Conducts personal conversations quietly and away from the patients.
Uses the 79999 call center correctly and reports issues personally.

Assists in training of students.
Instructs student on imaging improvement.
Involves student in the exam.
Demonstrates good communication skills with the student.

Required:

• Graduation from an approved school of Radiology Technology, either college affiliated or hospital trained.
• Basic computer knowledge. Ability to read and communicate effectively in English.

Preferred:

• Experience as a technologist is recommended.
• BS degree preferred.
• Additional languages preferred.

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. 

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.