Test and validate chatbot performance after content updates to ensure issue resolution and a high-quality user experience. * Write, edit, and optimize Help Center articles, customer support responses ...
Quick apply
Test and validate chatbot performance after content updates to ensure issue resolution and a high-quality user experience. * Write, edit, and optimize Help Center articles, customer support responses ...
Quick apply
Test and validate chatbot performance after content updates to ensure issue resolution and a high-quality user experience. * Write, edit, and optimize Help Center articles, customer support responses ...
Arlington, TX · On-site
Bilingual a plus (English + Spanish) Experience * 3-5 years of experience designing and writing natural dialog flows for AI, machine learning, or chatbot tools required * High School Diploma or ...
Arlington, TX · On-site
Bilingual a plus (English + Spanish) Experience * 3-5 years of experience designing and writing natural dialog flows for AI, machine learning, or chatbot tools required * High School Diploma or ...
Arlington, TX · Hybrid
Bilingual a plus (English + Spanish) Experience * 3-5 years of experience designing and writing natural dialog flows for AI, machine learning, or chatbot tools required * High School Diploma or ...
Arlington, TX · Hybrid
Bilingual a plus (English + Spanish) Experience * 3-5 years of experience designing and writing natural dialog flows for AI, machine learning, or chatbot tools required * High School Diploma or ...
Austin, TX · On-site +1
$44 - $58/hr
Thoroughly test and validate the support chatbot to verify issue resolution post-fix, debugging further if problems persist. * Write, edit, test, and improve online help content and customer support ...
Austin, TX · On-site +1
$44 - $58/hr
Thoroughly test and validate the support chatbot to verify issue resolution post-fix, debugging further if problems persist. * Write, edit, test, and improve online help content and customer support ...
$45.50 - $60/hr
... C#, Chatbot Testing, ComputerVision Testing, Cypress, Katalon, MBT, ML/NLP Testing, PTF, RPA ... Proficiency in building automation frameworks and writing automation test scripts using Java.
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$45.50 - $60/hr
... C#, Chatbot Testing, ComputerVision Testing, Cypress, Katalon, MBT, ML/NLP Testing, PTF, RPA ... Proficiency in building automation frameworks and writing automation test scripts using Java.
$44 - $58.25/hr
... C#, Chatbot Testing, ComputerVision Testing, Cypress, Katalon, MBT, ML/NLP Testing, PTF, RPA ... Proficiency in building automation frameworks and writing automation test scripts using Java.
Quick apply
$44 - $58.25/hr
... C#, Chatbot Testing, ComputerVision Testing, Cypress, Katalon, MBT, ML/NLP Testing, PTF, RPA ... Proficiency in building automation frameworks and writing automation test scripts using Java.
Addison, TX · On-site
IVR / Chatbot Development, including deep knowledge of best practices in IVR and chatbot creation ... Strong interpersonal and communication skills a must; ability to read, write, and speak in a ...
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Addison, TX · On-site
IVR / Chatbot Development, including deep knowledge of best practices in IVR and chatbot creation ... Strong interpersonal and communication skills a must; ability to read, write, and speak in a ...
$133K - $164K/yr
... writing production-grade code and building scalable systems. Candidate should have good hands-on ... Hands-on experience with chatbot development, automation frameworks, and AI-based decision systems.
$133K - $164K/yr
... writing production-grade code and building scalable systems. Candidate should have good hands-on ... Hands-on experience with chatbot development, automation frameworks, and AI-based decision systems.
$50 - $55/hr
Ability to write and execute basic SQL queries, including joins. * Experience working with AI ... Knowledge of conversational AI platforms and chatbot technologies. * Understanding of data ...
$50 - $55/hr
Ability to write and execute basic SQL queries, including joins. * Experience working with AI ... Knowledge of conversational AI platforms and chatbot technologies. * Understanding of data ...
Superior written/oral communication and presentation skills. * Experience conducting account ... We offer cloud based Helpdesk, Live Chat and Enterprise AI Chatbot solution. Employment Type ...
Superior written/oral communication and presentation skills. * Experience conducting account ... We offer cloud based Helpdesk, Live Chat and Enterprise AI Chatbot solution. Employment Type ...
$133K - $164K/yr
Lead the day-to-day development of AI solutions, including writing production-grade code and ... Hands-on experience with chatbot development, automation frameworks, and AI-based decision systems.
$133K - $164K/yr
Lead the day-to-day development of AI solutions, including writing production-grade code and ... Hands-on experience with chatbot development, automation frameworks, and AI-based decision systems.
Dallas, TX · On-site
Superior written/oral communication and presentation skills. * Experience conducting account ... We offer cloud based Helpdesk, Live Chat and Enterprise AI Chatbot solution. Employment Type ...
Dallas, TX · On-site
Superior written/oral communication and presentation skills. * Experience conducting account ... We offer cloud based Helpdesk, Live Chat and Enterprise AI Chatbot solution. Employment Type ...
Dallas, TX · On-site
Superior written/oral communication and presentation skills. * Experience conducting account ... We offer cloud based Helpdesk, Live Chat and Enterprise AI Chatbot solution.
Dallas, TX · On-site
Superior written/oral communication and presentation skills. * Experience conducting account ... We offer cloud based Helpdesk, Live Chat and Enterprise AI Chatbot solution.
Houston, TX · On-site
Lead the day-to-day development of AI solutions, including writing production-grade code and ... Hands-on experience with chatbot development, automation frameworks, and AI-based decision systems.
Quick apply
Houston, TX · On-site
Lead the day-to-day development of AI solutions, including writing production-grade code and ... Hands-on experience with chatbot development, automation frameworks, and AI-based decision systems.
Austin, TX · On-site
... and chatbot development, alongside traditional silicon design areas such as static/dynamic IR ... Experience in developing object-oriented programs, utilizing data structures, and writing ...
Austin, TX · On-site
... and chatbot development, alongside traditional silicon design areas such as static/dynamic IR ... Experience in developing object-oriented programs, utilizing data structures, and writing ...
Austin, TX · On-site
$50 - $55/hr
Ability to write and execute basic SQL queries, including joins. * Experience working with AI ... Knowledge of conversational AI platforms and chatbot technologies. * Understanding of data ...
Quick apply
Austin, TX · On-site
$50 - $55/hr
Ability to write and execute basic SQL queries, including joins. * Experience working with AI ... Knowledge of conversational AI platforms and chatbot technologies. * Understanding of data ...
Austin, TX · On-site
... and chatbot development, alongside traditional silicon design areas such as static/dynamic IR ... Experience in developing object-oriented programs, utilizing data structures, and writing ...
Austin, TX · On-site
... and chatbot development, alongside traditional silicon design areas such as static/dynamic IR ... Experience in developing object-oriented programs, utilizing data structures, and writing ...
Dallas, TX · On-site
... chatbot implementations * CMS platform expertise - AEM (Adobe Experience Manager), Contentstack, Webflow, or equivalent * UI/UX design sensibility - ability to critique wireframes, write design ...
Dallas, TX · On-site
... chatbot implementations * CMS platform expertise - AEM (Adobe Experience Manager), Contentstack, Webflow, or equivalent * UI/UX design sensibility - ability to critique wireframes, write design ...
... chatbot implementations * CMS platform expertise -- AEM (Adobe Experience Manager), Contentstack, Webflow, or equivalent * UI/UX design sensibility -- ability to critique wireframes, write design ...
... chatbot implementations * CMS platform expertise -- AEM (Adobe Experience Manager), Contentstack, Webflow, or equivalent * UI/UX design sensibility -- ability to critique wireframes, write design ...
... chatbot implementations * CMS platform expertise -- AEM (Adobe Experience Manager), Contentstack, Webflow, or equivalent * UI/UX design sensibility -- ability to critique wireframes, write design ...
... chatbot implementations * CMS platform expertise -- AEM (Adobe Experience Manager), Contentstack, Webflow, or equivalent * UI/UX design sensibility -- ability to critique wireframes, write design ...
$10.97 - $13.58
7% of jobs
$13.58 - $16.19
11% of jobs
$16.89 is the 25th percentile. Wages below this are outliers.
$16.19 - $18.79
24% of jobs
The median wage is $20.01 / hr.
$18.79 - $21.40
16% of jobs
$21.40 - $24
14% of jobs
$24.57 is the 75th percentile. Wages above this are outliers.
$24 - $26.61
8% of jobs
$26.61 - $29.22
7% of jobs
$29.22 - $31.82
4% of jobs
$31.82 - $34.43
3% of jobs
$34.43 - $37.03
2% of jobs
$37.03 - $39.64
2% of jobs
$10
$22
$39
As a Chatbot Writer, your daily tasks often include drafting and refining conversational scripts, collaborating with product managers and developers to ensure smooth chatbot interactions, and testing dialogues for clarity and effectiveness. You may also analyze user feedback to identify areas for improvement and update content accordingly. Regular meetings with UX designers and subject matter experts help align the chatbot’s tone and functionality with company objectives. This role often requires balancing creative messaging with technical logic to deliver a seamless and engaging user experience.
A Chatbot Writer creates and designs conversational scripts for AI chatbots, ensuring they provide helpful, engaging, and natural-sounding responses. They collaborate with developers, UX designers, and businesses to craft dialogues that align with brand voice and customer needs. Their work involves structuring chatbot flows, optimizing user interactions, and improving chatbot accuracy through testing and refinement.
To thrive as a Chatbot Writer, you need strong writing and editing skills, an understanding of conversational design, and familiarity with user experience (UX) principles. Experience with chatbot platforms (such as Dialogflow, Botpress, or Chatfuel) and knowledge of markup languages or scripting can be advantageous. Creativity, adaptability, and strong collaboration skills help you craft engaging dialogues tailored to diverse audiences. These abilities are essential for producing effective, user-friendly chatbot content that aligns with business goals and enhances customer experiences.
Full-time
Medical, Dental, Vision, Life, Retirement
Posted 4 days ago
Content Strategist III
itD is seeking a Content Strategist III to help shape and improve the support experience for millions of WhatsApp users worldwide. This role will drive content strategy initiatives that enhance customer support experiences, optimize Generative AI-powered content, and improve chatbot performance through data-driven analysis and content refinement. The ideal candidate will bring expertise in content strategy, technical writing, user support content, and Generative AI content development, with a proven ability to deliver impactful customer-facing content solutions.
Location: Remote – Texas (Central Time Zone preferred)
Duration: 12 Months
We provide comprehensive medical benefits, a 401k plan, paid holidays, and more.
Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship.
Responsibilities
Internal Responsibilities
Required Qualifications and Skills
Preferred Qualifications and Skills
Education
Company Description
About itD: We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. This permeates down to how we approach every interaction, on every project, for every client. You'll thrive here if you are a dynamic self-starter, a difference-maker or someone who wants to deliver great results, without constraints.
The itD Digital Experience: Joining us means you'll be part of our global community, you have a say about your own career journey, and you'll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries. itD offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K + matching, networking & career learning and development programs. We are growing and we want to see you grow! Visit https://itdtech.com/careers to learn more about what working at itD can mean for you.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. itD is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact us at recruiting@itdtech.com and let us know the nature of your request and your contact information.
Additional Info
Dynamic environment in a culture of respect, empowerment and recognition for a job well done, apply today!