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Chatbot Support Jobs in California (NOW HIRING)

Snapchat

People Application Developer

Palo Alto, CA · On-site

Design and develop middleware solutions for chatbot integration, including writing custom code ... Experience building or supporting applications within an HR technology or People Operations ...

Snap, Inc.

People Application Developer

Palo Alto, CA · On-site

Design and develop middleware solutions for chatbot integration, including writing custom code ... Experience building or supporting applications within an HR technology or People Operations ...

Snapchat

People Application Developer

Los Angeles, CA · On-site

Design and develop middleware solutions for chatbot integration, including writing custom code ... Experience building or supporting applications within an HR technology or People Operations ...

EarnIn

Software Engineer (Gen AI)

Mountain View, CA · Hybrid

$181K - $222K/yr

We are able to support H-1B and O-1 employer transfers but are NOT able to provide new visa ... Build and ship agent-driven chatbot and GenAI workflows that deliver real customer impact. * Own ...

Eltropy Inc.

Senior Financial Analyst

Santa Clara, CA · On-site

$120K - $140K/yr

Support cash flow forecasting and play a key role in both short- and long-term liquidity planning ... chatbot technology - all integrated in a single platform bolstered by AI, skill-based routing and ...

Eltropy Inc.

Solutions Engineer

Santa Clara, CA · On-site

$140K - $160K/yr

Provide technical expertise to support pre-sales activities, including product demonstrations and ... chatbot technology - all integrated in a single platform bolstered by AI, skill-based routing and ...

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Chatbot Support information

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How much do chatbot support jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for chatbot support in California is $39.35, according to ZipRecruiter salary data. Most workers in this role earn between $29.18 and $46.01 per hour, depending on experience, location, and employer.

What is a chatbot support?

A Chatbot Support job involves managing and optimizing chatbot interactions to assist users efficiently. Responsibilities typically include troubleshooting chatbot issues, refining responses, and improving user experience. This role may also involve analyzing chatbot performance data and collaborating with developers to enhance functionality. Strong communication skills and familiarity with AI or NLP technologies can be beneficial.

What does a chatbot support do?

As a Chatbot Support professional, you will spend your day monitoring chatbot conversations, troubleshooting user issues, and escalating complex queries to human agents when necessary. You'll also analyze conversation logs to identify recurring problems, update knowledge base articles, and suggest improvements for better user experience. Collaborating closely with technical teams and customer service departments is common to ensure seamless chatbot performance. This role offers a dynamic work environment where your contributions can have a direct impact on customer satisfaction and the continuous improvement of automated support systems.

What are the key skills and qualifications needed to thrive in chatbot support?

To thrive as a Chatbot Support professional, you need strong written communication skills, problem-solving abilities, and familiarity with customer service protocols. Experience with chatbot management platforms, CRM systems, and basic knowledge of troubleshooting chat solutions is often required. Patience, adaptability, and a customer-focused mindset help individuals excel in this role. These skills are crucial for ensuring efficient and effective support to users interacting with automated systems while maintaining high customer satisfaction.

What are the most commonly searched types of Chatbot Support jobs in California?

The most popular types of Chatbot Support jobs in California are:

What are popular job titles related to Chatbot Support jobs in California?

For Chatbot Support jobs in California, the most frequently searched job titles are:

What job categories do people searching Chatbot Support jobs in California look for?

The top searched job categories for Chatbot Support jobs in California are:

What cities in California are hiring for Chatbot Support jobs?

Cities in California with the most Chatbot Support job openings:

Chatbot Support jobs near you
Infographic showing various Chatbot Support job openings in California as of August 2026, with employment types broken down into 57% Full Time, 18% Part Time, and 25% Contract. Highlights an 66% In-person, and 34% Remote job distribution, with an average salary of $81,844 per year, or $39.3 per hour.

Senior Program Manager, Customer Experience

San Francisco, CA • On-site

Kikoff
Software Development • 11 - 50 employees
Learn more about Kikoffexternal

$175K - $200K/yr

Full-time

Posted 15 days ago

Job description

Kikoff: The Fintech Powering Financial Security at Scale
Kikoff is a profitable, pre-IPO fintech company on a mission to empower everyone to achieve financial security. With record revenue growth in 2025 and a unicorn valuation, we've built a suite of products that help millions of people build credit, access liquidity, and save money.
We're scaling fast. Join us if you want to build something meaningful and help millions of people move forward financially.
Why Kikoff:
This is a consumer fintech startup, and you will be working with serial entrepreneurs who have built strong consumer brands and innovative products. We value extreme ownership, clear communication, a strong sense of craftsmanship, and the desire to create lasting work and work relationships. Yes, you can build an exciting business AND have real-life real-customer impact.
About this role
As the Senior Program Manager, Customer Experience, you will own how customer experience scales across automation, tooling, and measurement. This role is responsible for defining the systems, metrics, and strategy that shape how customers interact with Kikoff-and how efficiently we support them.
This role directly influences company-level decisions around how customers access support, where to invest in experience improvements, and how to balance customer satisfaction, cost, and risk.
Role & responsibilities
AI Automation & CX Systems
  • Own chatbot and AI automation strategy (coverage, containment, escalation quality)
  • Expand automation beyond chatbots, including agent-assist / copilot systems and automated servicing workflows
  • Own the CX tooling ecosystem (Zendesk, workflows, CSAT systems, integrations) and evolve systems architecture as the company scales
  • Lead development of internal tools that significantly improve team efficiency and quality
CX Strategy, Measurement & Decision-Making
  • Define and own core CX metrics: contact rate (all channels), deflection, cost per contact, CSAT, and complaint volume
  • Build dashboards and establish consistent measurement frameworks across CX
  • Own and drive decisions on key CX levers using ROI frameworks
  • Analyze which customer issues and journeys most impact business outcomes (e.g., churn, complaints)
CX Gap Identification & Execution
  • Own cross-functional CX issues:
    • Complex trade-offs in onboarding, payments, and other core areas
    • Dead-end experiences where users fail silently
    • Root causes of complaints and regulatory risk
  • Drive cross-functional initiatives to resolve these issues and improve end-to-end customer experience
Team & Cross-functional Leadership
  • Hire, manage, and develop CX Strategy Associates
  • Partner x-functionally to improve efficiency and influence roadmap decisions
  • Serve as a leadership voice on CX systems and performance, guiding company-level decisions with data and insights
Expertise & experience required
  • 6-10 years experience in CX, Operations, Product Ops, Consulting, or similar roles
  • 2+ years of experience in a direct people management role, with a proven track record of leading teams of 2 or more individuals
  • Proven experience owning tooling, systems, or automation in a CX or operations environment
  • Strong analytical foundation and experience using metrics to drive decisions
  • Experience owning or influencing cost, efficiency, or volume-related metrics
  • Experience leading complex, cross-functional initiatives

Nice to have:
  • Experience with AI/chatbot platforms and automation systems
  • Deep familiarity with CX tooling (Zendesk or similar)
  • Experience in high-growth consumer companies
  • Experience improving efficiency metrics (deflection, cost per contact, etc.)

Base Range
$175,000-$200,000 USD
Equal Employment Opportunity Statement
Kikoff Inc. is an equal opportunity employer. We are committed to complying with all federal, state, and local laws providing equal employment opportunities and considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Please reference the following for more information.

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