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Chatbot Program Manager Jobs (NOW HIRING)

CIA

Marketing Manager

Hyde Park, NY · On-site

... generous paid time off program, and more! As the benefits package at the CIA results in a ... Analyzes chatbot performance metrics, user behavior, conversation trends, and engagement data to ...

City of New York

Call Center Manager

Manhattan, NY · Hybrid

... programs for the Call Center Unit and the agency's Business Centers, with a focus on the resolution ... for chatbot and voice bot systems, providing expertise during implementation and leading the ...

City of New York

Call Center Manager

Manhattan, NY · Hybrid

... programs for the Call Center Unit and the agency's Business Centers, with a focus on the resolution ... for chatbot and voice bot systems, providing expertise during implementation and leading the ...

City of New York

Call Center Manager

Manhattan, NY · On-site

$100K - $125K/yr

... for chatbot and voice bot systems, providing expertise during implementation and leading the ... program policies and procedures, monitor service delivery and performance, resolve escalated ...

Luminis Health

ITSM Administrator

Annapolis, MD · On-site

$66K - $100K/yr

This role will also assist and play a vital role in Automation with the Luminis Health AI chatbot ... Confluence/Service Management build and configure * Provide application support for JIRA and ...

Amazon

Sr. TPM, Content Value Chain

Culver City, CA · On-site

$120K - $165K/yr

We are seeking an experienced Senior Technical Program Manager to drive critical initiatives across ... and building chatbot interfaces to help our Studios' business users to interact with the data.

Amazon

Sr. TPM, Content Value Chain

Culver City, CA · On-site

$120K - $165K/yr

We are seeking an experienced Senior Technical Program Manager to drive critical initiatives across ... and building chatbot interfaces to help our Studios' business users to interact with the data.

Flex

Lead, CS AI Content

New York, NY · On-site

$92K - $115K/yr

Write and maintain AI-native content across chatbot, voicebot, and agent assist tools, including ... For candidates outside of these areas, you may be eligible for our relocation assistance program.

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Chatbot Program Manager information

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$38.5K

$107.5K

$157K

How much do chatbot program manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for chatbot program manager in the United States is $107,460.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,500.00 and $132,500.00 per year, depending on experience, location, and employer.

What is a Chatbot Program Manager?

Chatbot Program Managers are professionals responsible for overseeing the development, deployment, and ongoing management of chatbot systems within an organization. They coordinate teams of developers, designers, and data scientists to ensure chatbots meet business goals and deliver a high-quality user experience. Their duties include project planning, stakeholder communication, performance monitoring, and aligning chatbot functionality with organizational needs. Chatbot Program Managers also stay updated on the latest AI and conversational technology trends to continuously improve chatbot performance.

How does a Chatbot Program Manager typically collaborate with cross-functional teams to ensure project success?

A Chatbot Program Manager frequently works with diverse teams, including developers, UX designers, data scientists, and customer support, to deliver effective chatbot solutions. They facilitate communication between technical and non-technical stakeholders, set project milestones, and ensure alignment with business objectives. Regular meetings, clear documentation, and feedback loops are integral to addressing challenges and delivering a high-quality user experience. Effective collaboration not only helps in identifying potential issues early on but also ensures that chatbot projects meet both user needs and organizational goals.

What are the key skills and qualifications needed to thrive as a Chatbot Program Manager, and why are they important?

To thrive as a Chatbot Program Manager, you need expertise in project management, conversational AI, and business analysis, often supported by a relevant degree and experience leading technology initiatives. Familiarity with chatbot development platforms, analytics tools, and agile methodologies is typically required. Strong communication, problem-solving, and stakeholder management skills are essential for aligning technical and business teams. These skills ensure the successful design, deployment, and optimization of chatbot solutions that meet organizational goals.

What are popular job titles related to Chatbot Program Manager jobs?

For Chatbot Program Manager jobs, the most frequently searched job titles are:

GenAI Business Analyst

Chicago, IL • On-site

Conch Technologies Inc
IT Services • 51 - 200 employees
Learn more about Conch Technologies Incexternal

Contractor

Re-posted 3 days ago

Job description

Hi,
Greetings from Conch Technologies
Position: GenAI Business Analyst
Location: 1-2x week onsite – Downtown Chicago, IL
Duration: 12+ Months
 

Required Qualifications

  • 3+ years of Business Analyst experience supporting customer-facing technology solutions.
  • Experience working with IVR, Conversational AI, chatbot, voicebot, contact center, or customer experience platforms.
  • Strong requirements gathering, documentation, and stakeholder management skills.
  • Experience creating user stories, process flows, journey maps, and functional specifications.
  • Understanding of customer experience (CX) principles and self-service technologies.
  • Experience working within Agile/Scrum environments.
  • Excellent communication and collaboration skills.

Preferred Qualifications

  • Experience supporting Conversational AI platforms such as Amazon Lex, Dialogflow, NLX, IBM Watson Assistant, Microsoft Bot Framework, Rasa, or similar technologies.
  • Exposure to Generative AI, Large Language Models (LLMs), AI Assistants, and intelligent automation initiatives.
  • Familiarity with Natural Language Processing (NLP) concepts, including intent recognition, entity extraction, sentiment analysis, and conversational design.
  • Experience supporting contact center technologies, IVR modernization, or customer service transformation programs.
  • Exposure to AWS, Azure, or Google Cloud environments.
  • Basic understanding of chatbot analytics, conversational performance metrics, and AI model evaluation.

Technical Environment

  • Conversational AI Platforms
  • IVR Technologies
  • Generative AI / LLM Solutions
  • Customer Experience (CX) Platforms
  • Natural Language Processing (NLP)
  • Jira / Confluence
  • Agile / Scrum Methodologies
  • AWS, Azure, or Google Cloud Environments
 
 

Thanks & Regards,

Ash | Ash@Conchtech.com

+1 901 444 3152