ZipRecruiter

Log In

1

Chatbot Manager Jobs in Chicago, IL (NOW HIRING)

Navtech, Inc.

Fullstack Tech Lead

Chicago, IL · On-site

$55 - $60/hr

... chatbot integrations. * Collaborate with cross-functional teams to define, design, and ship new ... Participate in code reviews, testing, and CI/CD pipeline management * Contribute to architectural ...

previous pagenext page

Showing results 21-40

All JobsChatbot JobsChatbot Manager JobsChatbot Manager Jobs in Chicago, IL

Chatbot Manager information

See Chicago, IL salary details

$28.3K

$84.1K

$141.6K

How much do chatbot manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for chatbot manager in Chicago, IL is $84,139.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,500.00 and $120,000.00 per year, depending on experience, location, and employer.

What is the difference between Chatbot Manager vs Chatbot Developer?

AspectChatbot ManagerChatbot Developer
Primary RoleOversees chatbot projects, manages teams, and ensures chatbot performance aligns with business goals.Designs, codes, and implements chatbot functionalities and features.
Required SkillsProject management, communication, understanding of AI and NLP concepts.Programming languages (Python, JavaScript), AI/NLP development skills.
Work EnvironmentTypically in managerial or coordination roles within tech or customer service industries.Hands-on coding and development in software or AI teams.
Common CertificationsProject management certifications, AI/NLP courses.Programming certifications, AI/NLP training.

While a Chatbot Manager oversees the overall chatbot strategy and team, a Chatbot Developer focuses on building and coding the chatbot functionalities. Both roles often collaborate but differ in their core responsibilities and skill sets.

What is a chatbot manager?

A Chatbot Manager is a professional responsible for overseeing the development, deployment, and optimization of chatbots for organizations. They coordinate between technical teams, content creators, and stakeholders to ensure chatbots provide effective customer service, support, or engagement. Their duties include analyzing chatbot performance, managing updates, and implementing improvements based on user feedback and analytics. Chatbot Managers also stay updated with the latest AI and conversational technologies to enhance user experience.

What are some common challenges faced by a chatbot manager when optimizing bot performance, and how are they typically addressed?

A Chatbot Manager often encounters challenges such as ensuring the chatbot accurately understands user intent, maintaining up-to-date responses, and handling complex or ambiguous queries. To address these, managers regularly analyze chat logs for patterns, work closely with data analysts and conversational designers to refine scripts, and implement continuous training for the chatbot using real user data. Collaborating with customer support and product teams helps ensure the bot remains aligned with evolving business needs and delivers consistent, high-quality user experiences.

What are the key skills and qualifications needed to thrive as a chatbot manager?

To thrive as a Chatbot Manager, you need expertise in conversational design, data analysis, and a solid understanding of AI and natural language processing, often backed by a degree in computer science or a related field. Familiarity with chatbot platforms (like Dialogflow or Microsoft Bot Framework), analytics tools, and experience with APIs or scripting languages is typically required. Strong communication, problem-solving, and project management skills help you collaborate across teams and optimize user experiences. These skills are crucial for developing effective, user-friendly chatbots that drive customer engagement and achieve business objectives.

What are the most commonly searched types of Chatbot jobs in Chicago, IL?

The most popular types of Chatbot jobs in Chicago, IL are:

What are popular job titles related to Chatbot Manager jobs in Chicago, IL?

For Chatbot Manager jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Chatbot Manager jobs in Chicago, IL look for?

The top searched job categories for Chatbot Manager jobs in Chicago, IL are:

Chatbot Manager jobs near you
Infographic showing various Chatbot Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $84,139 per year, or $40.5 per hour.

ServiceNow Now Assist AI Agent / LLM Topic Developer

Neshent Technologies

Evanston, IL • On-site

$51.75 - $71.25/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

We are seeking a ServiceNow Now Assist AI Agent / LLM Topic Developer with strong hands-on experience in building AI-powered conversational solutions using ServiceNow AI Agent Studio and Now Assist. The ideal candidate will design, configure, and optimize AI agents, LLM topics, prompts, and conversational workflows to enhance ITSM, HR, and CSM experiences.

Key Responsibilities
  • Design and develop AI agents using ServiceNow AI Agent Studio (Yokohama/Zurich).
  • Configure LLM Topics, prompts, instructions, and guardrails for AI-powered conversations.
  • Build AI agents, virtual agents, and copilots using the Now Assist Skills Kit.
  • Design multi-step conversational workflows and user journeys.
  • Automate ITSM, HR, and Customer Service Management (CSM) use cases using Now Assist.
  • Define intents, dialog flows, and fallback handling to deliver seamless user experiences.
  • Optimize AI responses for accuracy, tone, business context, and user satisfaction.
  • Improve chatbot performance through metrics such as containment rate and resolution rate.
Required Skills
  • Strong experience with ServiceNow AI Agent Studio (Yokohama/Zurich).
  • Hands-on experience with Now Assist Skills Kit.
  • Expertise in LLM Topic configuration, prompt engineering, and conversational AI design.
  • Experience building AI agents, virtual agents, and copilots on the ServiceNow platform.
  • Knowledge of dialog design, intents, user journeys, and conversational best practices.
  • Strong understanding of ITSM, HRSD, and CSM workflows.
  • Excellent analytical, communication, and problem-solving skills.

Apply