ZipRecruiter

Log In

1

Chatbot Content Writer Jobs (NOW HIRING)

RIVA Solutions Inc.

Web Administrator

Reston, VA · On-site +1

$85K/yr

... improvements, chatbot content, search tuning, and knowledge base updates. * Support content ... Strong customer service, written communication, organization, follow-up, and prioritization skills.

RIVA Solutions Inc.

Web Administrator

Reston, VA · On-site

$85K/yr

... improvements, chatbot content, search tuning, and knowledge base updates. * Support content ... Strong customer service, written communication, organization, follow-up, and prioritization skills.

RIVA Solutions Inc.

Web Administrator

Reston, VA · On-site +1

$85K/yr

... improvements, chatbot content, search tuning, and knowledge base updates. * Support content ... Strong customer service, written communication, organization, follow-up, and prioritization skills.

RIVA Solutions Inc.

Web Administrator

Reston, VA · On-site +1

... improvements, chatbot content, search tuning, and knowledge base updates. * Support content ... Strong customer service, written communication, organization, follow-up, and prioritization skills.

Scribd, Inc

Content Strategist

San Francisco, CA · On-site

Strong writing skills * Experience monitoring and reporting on usability metrics * ZD/general help ... chatbot and email), as well as devising customer macros deployed by our BPO agents to ensure a ...

Monitise

Senior Technical Writer

Lincoln, NE · On-site

... chatbot experiences. In this role, you will also provide guidance to junior writers, support ... Apply content transformation standards to convert legacy documentation into modular, metadata-rich ...

Fiserv, Inc.

Senior Technical Writer

Omaha, NE · On-site

... chatbot experiences. In this role, you will also provide guidance to junior writers, support ... Apply content transformation standards to convert legacy documentation into modular, metadata-rich ...

Monitise

Senior Technical Writer

Omaha, NE · On-site

... chatbot experiences. In this role, you will also provide guidance to junior writers, support ... Apply content transformation standards to convert legacy documentation into modular, metadata-rich ...

Signarama

Marketing Coordinator

Fond Du Lac, WI · On-site

$42K - $62K/yr

... writing, communication, and project management skills • Strategic thinker who can work independently and collaboratively • Bonus: Experience with AI agents, chatbot content development, or ...

SurveyMonkey

Manager, Knowledge Systems & Automation

$101K - $119K/yr

Leading a team of technical writers and conversational designers, you'll ensure customers get the ... Ability to manage content and chatbot flows directly while building the processes and team needed ...

next page

Showing results 1-20

All JobsChatbot Content Writer Jobs

Chatbot Content Writer information

See salary details

$13

$40

$99

How much do chatbot content writer jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for chatbot content writer in the United States is $40.46, according to ZipRecruiter salary data. Most workers in this role earn between $23.56 and $46.39 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Chatbot Content Writer, and why are they important?

To thrive as a Chatbot Content Writer, you need strong writing skills, knowledge of conversational design, and familiarity with user experience principles, often supported by a background in communications or linguistics. Proficiency with chatbot development platforms, content management systems, and analytics tools is typically required. Creativity, attention to detail, and the ability to empathize with users are standout soft skills for this role. These abilities ensure engaging, effective, and user-friendly chatbot interactions that meet business and customer needs.

What is the difference between Chatbot Content Writer vs Chatbot Developer?

AspectChatbot Content WriterChatbot Developer
Required SkillsWriting, editing, understanding user intentProgramming, scripting, AI integration
CertificationsContent writing, communication coursesProgramming languages, AI/ML certifications
Work EnvironmentContent teams, marketing, customer supportDevelopment teams, IT, software companies
Industry UsageCreating conversational scripts and responsesBuilding and coding chatbot frameworks

While both roles involve working with chatbots, the Chatbot Content Writer focuses on crafting engaging and accurate conversational content, whereas the Chatbot Developer handles the technical development and programming of chatbot systems. They often collaborate but require different skill sets and certifications.

What does a Chatbot Content Writer do?

A Chatbot Content Writer is responsible for creating and optimizing the conversational text and scripts used by chatbots. Their work involves writing dialogue, responses, and prompts that help users interact effectively with automated systems. They focus on making chatbot interactions clear, helpful, and engaging, often collaborating with developers and UX designers. Additionally, they analyze user feedback and data to continually improve the chatbot’s content and overall user experience.

What are some common challenges a Chatbot Content Writer faces when creating conversational scripts?

A common challenge for Chatbot Content Writers is striking the right balance between natural, engaging conversation and clear, concise instructions. Writers must anticipate a wide range of user intents and craft responses that feel human-like while ensuring accuracy and compliance with brand guidelines. Additionally, collaborating closely with developers and UX designers is essential to ensure scripts are technically feasible and deliver a seamless user experience. Frequent testing and iteration are also necessary, as real user interactions often reveal unforeseen gaps or misunderstandings in the script.
More about Chatbot Content Writer jobs
What job categories do people searching Chatbot Content Writer jobs look for? The top searched job categories for Chatbot Content Writer jobs are:
Chatbot Content Writer jobs near you
Web Administrator

Web Administrator

RIVA Solutions Inc.

Reston, VA • On-site, Remote

$85K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Position: Web Administrator
Location: Hybrid or Remote
Terms: Full Time
Clearance: U.S. Citizenship Preferred; Ability to Obtain Public Trust
Travel: 0-10%
RESULTS. INNOVATION. VALUES. ACCOUNTABILITY.
That's RIVA.
We're a mission-driven IT services company and systems integrator supporting digital transformation and modernization for Federal government agencies. Since 2009, we've partnered with our customers to solve complex challenges through smart, practical innovation to deliver real outcomes where they matter most. Our teams are made up of industry-leading experts who are passionate about doing great work and making a difference. We don't just develop solutions-we support efforts that strengthen communities and serve the public good.
RIVA's culture is built on four core values: Results, Innovation, Values, and Accountability (R.I.V.A.). They guide how we work, how we collaborate, and how we measure success. Our employee-first approach is rooted in trust, ownership, and meaningful work. By investing in our people and fostering a flexible, supportive environment, employees have the opportunity to grow their skills, contribute ideas, and make an impact from day one-all while supporting missions that matter.
Position Overview
RIVA Solutions is seeking a Web Administrator to support Federal client web operations and digital services. The ideal candidate will manage WebAdmin requests, support content publishing and maintenance activities, coordinate with cross-functional teams, and ensure timely communication and issue resolution for stakeholders. This role supports content operations, ticket management, quality control, accessibility, and operational reporting within a fast-paced Federal web environment.
Core Responsibilities
  • Monitor the WebAdmin mailbox and public inquiry channels, create tickets, triage requests, assign work to appropriate teams, and track status through resolution.
  • Maintain responsive communication with Federal client stakeholders and requestors regarding ticket status, timelines, and completed work.
  • Post, update, archive, and maintain Federal client web content in Drupal/WCMS according to established workflows, metadata standards, and quality control procedures.
  • Manage FAQ updates, public inquiry trends, and feedback inputs that support content improvements, chatbot content, search tuning, and knowledge base updates.
  • Support content inventories, broken link reviews, redirects, archiving activities, content validation, and readiness checks for website updates and deployments.
  • Provide basic functional, browser, mobile, accessibility, and regression testing for content updates and site changes.
  • Support Voice of Customer survey administration and compile customer feedback reports and service improvement recommendations.
  • Maintain operational documentation, ticketing procedures, user guides, tutorials, Confluence pages, and knowledge articles.
  • Coordinate with project leadership, content analysts, UX staff, developers, QA, Federal client IT, and contractors to resolve operational issues and maintain service continuity.
  • Minimum Qualifications
  • Experience using Drupal, WordPress, SharePoint, or another WCMS to post, update, format, and maintain web content.
  • Experience with ticketing systems such as Jira, ServiceNow, Zendesk, or comparable tools, including intake, triage, routing, and status tracking.
  • Basic understanding of HTML, CSS, web publishing workflows, metadata, redirects, broken link management, and content quality control.
  • Strong customer service, written communication, organization, follow-up, and prioritization skills.
  • Familiarity with Section 508/WCAG concepts and basic accessibility checks for web pages and documents.
  • Ability to collaborate across content, technical, QA, and Government stakeholder groups in a fast-paced web operations environment.
Preferred Qualifications
  • Experience supporting Federal public-facing websites, Federal client websites, or healthcare/scientific content.
  • Experience with Jira/Confluence administration, Agile/Kanban boards, Google Analytics, DAP, BrowserStack, WAVE, Axe, Lighthouse, or GovDelivery/Granicus.
  • Experience writing SOPs, user guides, training materials, FAQs, or knowledge base articles.
  • Certified Scrum Master (CSM), Google Analytics training, or accessibility training preferred.
Salary
$85K
RIVA Benefits
  • Paid Time Off / Sick Leave
  • Health, Dental, and Vision Coverage
  • Life Insurance
  • 401(k) Retirement Plan with Company Match
  • HSA/FSA Spending Accounts
  • Long- and Short-Term Disability
  • Pet Insurance
  • Wellness Program Initiatives
  • RIVA Flex (Flexible Hours and Hybrid Support, where applicable)
  • Additional Workplace Benefits
Equal Opportunity Statement
RIVA Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any protected class.
If you need a reasonable accommodation to search for a job opening or to submit an online application, please email accommodations@rivasolutionsinc.com. Only messages left for this purpose will be returned.

Apply