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Chat Support Jobs in Semmes, AL (NOW HIRING)

G.A. West

IT TECH

Creola, AL · On-site

Provide support via phone, email, or chat * Help identify and eliminate security risks * Update malware protection devices to prevent viruses or computer hacking * Perform other duties as assigned ...

Beacon Systems, Inc

Help Desk Technician

Moss Point, MS · On-site

$16.75 - $22.50/hr

Receive, document, prioritize, and monitor support requests from phone, email, and chat channels. * Escalate complex or recurring issues to management and technical teams for resolution.

Proof

1099 Process Server

Mobile, AL · On-site

Proof provides support through a dedicated operational specialist with every serve! Benefits of ... Use our app to accept work, track your earnings, and live chat with clients and Proof ...

Proof

1099 Process Server

Mobile, AL · On-site

Proof provides support through a dedicated operational specialist with every serve! Benefits of ... Use our app to accept work, track your earnings, and live chat with clients and Proof ...

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Showing results 21-40

All JobsChat Support JobsChat Support Jobs in Semmes, AL

Chat Support information

See Semmes, AL salary details

$12

$21

$37

How much do chat support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for chat support in Semmes, AL is $21.87, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $23.80 per hour, depending on experience, location, and employer.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

Are remote chat support jobs legit?

Remote chat support jobs are legitimate positions that involve assisting customers via online chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications. However, job seekers should research employers to avoid scams and verify the legitimacy of offers before committing.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Some employers prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer to familiarize new agents with company policies and software.
What are the most commonly searched types of Chat Support jobs in Semmes, AL? The most popular types of Chat Support jobs in Semmes, AL are:
What job categories do people searching Chat Support jobs in Semmes, AL look for? The top searched job categories for Chat Support jobs in Semmes, AL are:
What cities near Semmes, AL are hiring for Chat Support jobs? Cities near Semmes, AL with the most Chat Support job openings:
Chat Support jobs near you
Infographic showing various Chat Support job openings in Semmes, AL as of August 2026, with employment types broken down into 92% Full Time, 5% Part Time, and 3% Contract. Highlights an 85% In-person, 5% Hybrid, and 10% Remote job distribution, with an average salary of $45,483 per year, or $21.9 per hour.

Technical Support Management (TSM) Specialist

kgs

Mobile, AL

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Job description

Koniag Management Solutions, LLC a Koniag Government Services company, is seeking a Technical Support Management (TSM) Specialist with a Secret security clearance to support KMS and our government customer in Mobile, AL. This position is for a Future New Business Opportunity.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.


Koniag Management Solutions, LLC a Koniag Government Services company, is seeking a Technical Support Management (TSM) Specialist certified in Security+ to manage deficiency records and support trial events for the U.S. Coast Guard's Offshore Patrol Cutter (OPC) Project Residence Office (PRO) in Mobile, AL. This full-time position requires an individual with expertise in the Navy's TSM system and Electronic Trial Card (ETC) tool to track deficiencies from creation through closure during ship construction, testing, and trials. The ideal candidate will possess comprehensive knowledge of ship construction deficiency management processes and maintain certification requirements independently. Secret level security clearance is required. This is an on-site position in Mobile, Alabama with potential sea trial support requirements including dock side and at-sea operations.

 

Essential Functions, Responsibilities & Duties may include, but are not limited to:
The TSM Specialist will manage deficiency records and processes throughout the OPC construction and testing lifecycle. Principal responsibilities include:

  • Provide TSM System and Electronic Trial Card (ETC) system overview and training to OPC PRO personnel, USN INSURV team members, and shipbuilder personnel
  • Support tracking of deficiency records including Surveillance, Test Witnessing, Compartment Completion Inspection, Corrective Action Requests (CARs), Trial Cards, and Project Management records
  • Develop and maintain ship unique data and databases for OPC PRO deficiency record input into ETC tool and TSM system
  • Assist OPC PRO personnel in maintaining and updating status of deficiency records from creation through closure in ETC tool and TSM system
  • Assist in preparation of technical briefings, assessments, audits, and milestone reviews
  • Utilize available programs, tools, and data sources to prepare weekly program management reports and technical/financial metric status reports
  • Provide trial card status reports through metrics and progress the correction of deficiencies post-trials
  • Support dock side and at-sea portions of trials including dock trials, builders' trials, and Acceptance Trials
  • Maintain ability to provide ETC creation during pre-trial production inspection and test cycles
  • Transfer current cutter ETC tool pre-trial deficiencies (1 List), Quality CARs, and prior cutter rollover trial card data into TSM system
  • Assist OPC PRO and INSURV personnel with creation of new trial cards using ETC tool
  • Assist OPC PRO personnel with pre-screening and screening activities before, during, and post trials
  • Assist OPC PRO with tracking, defect coding, and other applicable technical assistance on all trial cards from ETC tool creation through closure in TSM system
  • Maintain deployable mini-local area network for sea trials consisting of maximum twenty (20) laptops and associated network infrastructure
  • Ensure computer software and hardware is updated and maintained in accordance with Coast Guard and NAVSEA TSM requirements
  • Respond to USN INSURV trial card database requests pre, during, and post trials
  • Attend meetings in relation to assigned tasks and support program reviews as assigned
  • Maintain individual Security+ certification based on re-certification requirements from certifying authority (contractor responsibility, not Government)
  • Ensure all equipment required to support trials is compliant with Authorization to Operate (ATO) rules and regulations

 

Education and Experience:
Required:

  • Bachelor's degree OR at least six (6) years of relevant experience
  • Current Security+ certification (contractor responsible for maintaining certification throughout contract period)
  • Ability to perform moderate walking and movement through active shipyard and OPCs under construction

 

Clearance Requirement:

  • Security clearance required

 

Required Skills and Competencies:

  • Proficiency in use of Government TSM system and ETC tool
  • Expertise in Microsoft Office suite applications including Word, Excel, PowerPoint, and Access
  • Comprehensive knowledge of ship construction deficiency records management processes
  • Strong technical aptitude for database management and troubleshooting
  • Ability to work independently during sea trials and production inspection cycles
  • Excellent organizational skills for tracking multiple deficiency records simultaneously
  • Strong attention to detail in defect coding and technical documentation
  • Capability to provide training and technical guidance to Government and contractor personnel
  • Ability to deploy and maintain local area network infrastructure for trials
  • Understanding of Coast Guard and NAVSEA technical requirements and compliance standards
  • Flexibility to support trials during non-standard hours including weekends, evenings, and sea duty
  • Strong communication skills for coordinating with multiple stakeholders including USCG, Navy INSURV, and shipbuilder personnel
  • Ability to work in shipyard and shipboard environments with moderate physical demands

 

Desired Skills and Competencies:

  • Experience with Navy Board of Inspection and Survey (INSURV) inspection processes
  • Familiarity with shipbuilding Quality Assurance processes and Corrective Action Request systems
  • Experience supporting at-sea trials and shipboard operations
  • Knowledge of Coast Guard or Navy ship construction standards and specifications
  • Experience with Configuration Management and change control processes
  • Understanding of Authorization to Operate (ATO) compliance requirements and cybersecurity protocols
  • Familiarity with shipbuilding test and trial procedures including dock trials, builders' trials, and acceptance trials
  • Experience with deficiency trending analysis and metrics development
  • Knowledge of ship compartment completion inspection processes
  • Understanding of ship systems testing and commissioning activities
  • Experience with mobile network deployment in maritime environments

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352

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