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Chat Support Jobs in Foley, AL (NOW HIRING)

Personnel must be capable of supporting surge deployments, intelligence-driven operations, National Special Security Events (NSSE), and steady-state detection missions. Travel, extended hours, 24/7 ...

Member Support Specialist Rocket Carwash is reaching new heights with an electrifying pace of expansion! Breaking into four new states last year marked a pivotal start to an exciting journey with ...

Technical Support Representative The employee must be a self starter who will provide technical support to our customers on software and a full range of color digital and ink jet printers. Specific ...

Lead Cashier

Daphne, AL

$14 - $17/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Lead Cashier

Daphne, AL · On-site

$14 - $17/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Lead Cashier

Daphne, AL

$14 - $17/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

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Chat Support information

See Foley, AL salary details

$12

$22

$38

How much do chat support jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for chat support in Foley, AL is $22.29, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $24.28 per hour, depending on experience, location, and employer.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

Are remote chat support jobs legit?

Remote chat support jobs are legitimate positions that involve assisting customers via online chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications. However, job seekers should research employers to avoid scams and verify the legitimacy of offers before committing.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Some employers prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer to familiarize new agents with company policies and software.
What are the most commonly searched types of Chat Support jobs in Foley, AL? The most popular types of Chat Support jobs in Foley, AL are:
What are popular job titles related to Chat Support jobs in Foley, AL? For Chat Support jobs in Foley, AL, the most frequently searched job titles are:
What job categories do people searching Chat Support jobs in Foley, AL look for? The top searched job categories for Chat Support jobs in Foley, AL are:
What cities near Foley, AL are hiring for Chat Support jobs? Cities near Foley, AL with the most Chat Support job openings:
Infographic showing various Chat Support job openings in Foley, AL as of August 2026, with employment types broken down into 83% Full Time, 14% Part Time, and 3% Contract. Highlights an 85% In-person, 5% Hybrid, and 10% Remote job distribution, with an average salary of $46,367 per year, or $22.3 per hour.

Surge Support - CBRN Support Specialists

DAWSON

Mobile, AL • On-site

$35 - $40/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 hours ago


Job description

Mahalo for your interest in this role! Please see the full position description below and click Start Your Application when ready.

Salary: $35/hr - $40/hr

Summary:

This nonsupervisory position provides operations, administrative, and logistics coordination support for operational, technical, administrative, logistical, information coordination services, and subject matter expertise to the Mobile Detection Deployment Program (MDDP). These duties enhance the nations abilities to prevent terrorists and other threat actors from using weapons of mass destruction and support operational partners in closing capability gaps within the CONUS and OCONUS. Personnel must be capable of supporting surge deployments, intelligence-driven operations, National Special Security Events (NSSE), and steady-state detection missions. Travel, extended hours, 24/7 shift work, weekends, holidays, and recall during contingency operations may be required.

Work for this position will be located at one of the following sites:

  • Fort Dix, NJ
  • Herndon, VA
  • Indianapolis, IN
  • Mobile, AL
  • Novato, CA
  • Portland, OR
  • Denver, CO
  • Washington, DC

This position supports travel to CONUS and OCONUS sites throughout the 54 US States and Territories.

Job Description

  • Tailor products and services listed below to the specific locality supported, based on unique constraints and/or environmental factors in each case.
  • Develop and support implementation of MDDP CBRN deployment plans and strategies that are tailored to the operating environments.
  • Interface with various DHS provided toolsets, including, but not limited to, ArcGIS, HSIN, and others, in support of MDDP data / knowledge management.
  • Manage and coordinate MDDP tasking systems, operational requests, and MDDP deployment data.
  • Support document development, strategic planning efforts, and assist in the implementation of policies and procedures to sustain chemical, biological, radiological, and nuclear detection operations.
  • Identify MDDP training requirements and develop MDDP training plans.
  • Create an MDDP training and exercise documentation system.
  • Administer MDDP property management, including fleet management and equipment inventory support as requested, which may include travel to MDDP locations across the United States
  • Inform development of operational support products, including concept of operations (CONOPs), standard operating procedures (SOPs), job aids, brochures, and handbooks, and identify training and exercise requirements that promote a systems view of all operational support activities and CBRN detection program and capabilities development.

Qualifications

  • Preference is given to those individuals who have advanced training and experience on an MDDP team, any of the National Guard CBRN Response Enterprise (CRE) elements including the Civil Support Team (CST), CBRNE Enhanced Response Force Package (CERFP), and Homeland Response Forces (HRF) current/retiring Coast Guard Strike Team, Army Tech Escort or Special Forces CRD, or other DOD/DHS/DOJ special CBRNE team members
  • Knowledgeable of the following types of representative R/N detection equipment: Personal Radiation Detectors (PRD) (Spectroscopic/Non-Spectroscopic) (examples may include: D-tect Systems Mini Rad-D, Thermo RadEye, FLIR IdentiFINDER R300 nanoRaider, and Kromek D3S); Human Portable Radiation Detection Backpacks (examples may include: Thermo PackEye, and Bubble Technology Industries FlexSpec); Radiological Isotope Identification Devices (RIIDs) (High-Res/Low-Res) (examples may include: FLIR IdentiFINDER R400 and ORTEC Detective DX); Mobile Radiation Detection System such as Radiation Solutions Inc. RSI-701; Auxiliary Equipment: Radios, Radioactive Material Sources.
  • 5 years minimum operational experience
  • logistics, planning, analysis, database
  • management, project management, and writing government documents
  • Understanding of CBRN detection operations including planning, documenting, and reporting information.
  • Possess National Incident Management System (NIMS) and Incident Command Structure (ICS) certifications and courses (i.e. ICS 100, 200, 700)
  • Demonstrates robust tracking, planning, logistical, and writing skills.
  • Demonstrates ability to use a variety of tracking and analysis applications/software, clear communication skills, and innovation.
  • Ability to learn and adapt to changes in policy, requirements, and programmatic needs.
  • Secret Security Clearance
  • CBRN subject matter expert
  • Able to carry equipment up to 50lbs.
  • Have a Commercial Drivers License Class B (CDL B) or ability to obtain within 3 months following contract award
  • Possess excellent verbal and written communication skills
  • Proficiency with Microsoft Office Suite for performance of duties
  • Be able to read, write, and speak English fluently

Contingent upon contract award

We are an Equal Opportunity/VEVRAA federal contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We offer a best-in-class benefits program including medical, dental, and vision insurance; a 401(k) program with employer match; paid vacation and sick leave; employer-paid basic life and AD&D insurance; an Employee Assistance Program; and a flexible work environment. Additionally, employees can choose from several voluntary benefits including critical illness coverage; accident insurance; identity theft coverage; pet insurance, and more.

We give preference to internal candidates. If no internal candidate meets our qualifications, external candidates will be given consideration.