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Chat Support Jobs in Sandy, UT (NOW HIRING)

Ampcus

Services Support Rep 2

Salt Lake City, UT · On-site

$16.50 - $21/hr

Initial point of contact for customers via telephone, email or live chat to provide support of loan originating/underwriting, servicing, and other mortgage related support for client applications.

Netpace

Services Support Rep 2

Salt Lake City, UT · On-site

$17.50 - $23.50/hr

Initial point of contact for customers via telephone, email or live chat to provide support of loan originating/underwriting, servicing, and other mortgage related support for client applications

Fishbowl Inventory

Product Support Specialist

Orem, UT · On-site

Handle incoming support cases through phone, email, and chat channels. Verify customer account contracts in all instances. Perform thorough investigation and diagnosis of software and hardware issues ...

SecurityMetrics

Customer Support - French

Orem, UT · On-site

$14.75 - $19/hr

Provide basic customer support and account maintenance via phone, email, or chat * Scope customers to determine their PCI Self Assessment Questionnaire type * Help customers navigate and understand ...

Awardco

Client Support Representative

Lindon, UT · On-site

$15 - $19.50/hr

Awardco's customers are top priority, and our Customer Support team ensures each Awardco user has ... Communicate with clients via email, chat, and phone * Ensure client satisfaction in every ...

Quilt Software

Payment Support Specialist

Provo, UT · On-site

$50K/yr

Respond to escalated customer inquiries regarding payment issues through various channels (phone, email, chat, transfer from Product Support). * Issue Resolution : Investigate and resolve payment ...

Ampcus

Services Support Rep 2

West Valley City, UT · On-site

$16.25 - $21/hr

Services Support Rep 2 Location(s): Salt Lake City, UT Job Profile Summary ... Advises and assists users over the telephone, email or chat to resolve incidents related to ...

Ampcus

Services Support Representative 2

Salt Lake City, UT · On-site

$16.50 - $21/hr

Services Support Representative 2 Location(s): Salt Lake City, UT (Remote) Job Profile Summary ... Advises and assists users over the telephone, email or chat to resolve incidents related to ...

Podium

Product Support Expert

Lehi, UT · On-site

$21.63/hr

Join our Product Support team as a Product Support Expert, providing technical support to our B2B ... Provide timely and accurate solutions through chat, email, phone, and Podium tools * Deliver a ...

SecurityMetrics

Customer Support - French

Orem, UT · On-site

$14 - $18/hr

Responsibilities • Provide basic customer support and account maintenance via phone, email, or chat • Scope customers to determine their PCI Self Assessment Questionnaire type • Help customers ...

SecurityMetrics

Customer Support - French

Orem, UT

$14 - $18/hr

Responsibilities Provide basic customer support and account maintenance via phone, email, or chat Scope customers to determine their PCI Self Assessment Questionnaire type Help customers navigate and ...

Awardco

Client Support Representative

Lindon, UT · On-site

$15 - $19.50/hr

Awardco's customers are top priority, and our Customer Support team ensures each Awardco user has ... Communicate with clients via email, chat, and phone * Ensure client satisfaction in every ...

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Showing results 41-60

All JobsChat Support JobsChat Support Jobs in Sandy, UT

Chat Support information

See Sandy, UT salary details

$13

$24

$42

How much do chat support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for chat support in Sandy, UT is $24.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $26.97 per hour, depending on experience, location, and employer.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

Are remote chat support jobs legit?

Remote chat support jobs are legitimate positions that involve assisting customers via online chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications. However, job seekers should research employers to avoid scams and verify the legitimacy of offers before committing.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Some employers prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer to familiarize new agents with company policies and software.
What are the most commonly searched types of Chat Support jobs in Sandy, UT? The most popular types of Chat Support jobs in Sandy, UT are:
What are popular job titles related to Chat Support jobs in Sandy, UT? For Chat Support jobs in Sandy, UT, the most frequently searched job titles are:
What job categories do people searching Chat Support jobs in Sandy, UT look for? The top searched job categories for Chat Support jobs in Sandy, UT are:
What cities near Sandy, UT are hiring for Chat Support jobs? Cities near Sandy, UT with the most Chat Support job openings:
Chat Support jobs near you
Infographic showing various Chat Support job openings in Sandy, UT as of August 2026, with employment types broken down into 89% Full Time, 8% Part Time, and 3% Contract. Highlights an 85% In-person, 5% Hybrid, and 10% Remote job distribution, with an average salary of $51,484 per year, or $24.8 per hour.

Services Support Rep 2

Ampcus

Salt Lake City, UT • On-site

$16.50 - $21/hr

Other

Re-posted 26 days ago

Job description

Services Support Rep 2

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented team.

Location(s): Salt Lake City, UT (Remote)

Job Description: Our Level 1 Technical Support Service Desk agents provide excellent customer service by supporting a wide range of application and technical solutions. Serving as the initial point of contact, you will gather and analyze information about the user's issue to answer basic questions about credit errors, password reset, registration, mortgage loan application submissions and data entry, and usage of assigned products to determine the best way to resolve their problem. Solutions include, but are not limited to, navigation, resubmission, data modification, resolving username and password problems, verifying proper application setup, and troubleshooting chat/email issues.

Our center will be open 24/7/365 with a few major holidays off. We offer flexible shifts (which may include evening, overnight and weekend opportunities). Job Responsibilities:

  • Initial point of contact for customers via telephone, email or live chat to provide support of loan originating/underwriting, servicing, and other mortgage related support for client applications.
  • Provides support of software, systems, and/or applications.
  • Assists with navigating around application menus, may be required to remote into customer's computer.
  • Troubleshoot basic Internet Explorer settings as needed.
  • Develops and sustains a productive customer relationship, making the customer and their needs a primary focus.
  • Offers alternative solutions where appropriate with the objective of retaining customers' and clients' business while adhering to our procedures and guidelines.
  • Escalates complex problems to the appropriate support groups when appropriate.

Please Note: Not all questions/inquiries will be technical. Some will be relevant to the client's mortgage applications.

Skills and Experience Needed:

  • High School Diploma or equivalent required.
  • Previous computer technical support preferred.
  • A+, MCP, Dell or other industry identified certifications are preferred.
  • Strong knowledge of network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users.
  • Understanding of Active Directory to unlock and reset passwords.
  • Proficient with troubleshooting all Windows Operating systems. SUPPLIERS- Have your candidates CONFIRM Windows 7 vs. Windows 10 (or confirm both) on resume please. Windows 10 preferred.
  • Candidates need to have prior mortgage knowledge (how to calculate, mortgage terminology, worked previously for a mortgage company, etc.).
  • Ability to troubleshoot and resolve issues.
  • Ability to communicate clearly and professionally, both verbally and in writing.
  • Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues.

Work schedules:

  • Monday - Friday; Shifts will fall between 6 AM - 6 PM EST.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.

Ampcus logo

About Ampcus

Sourced by ZipRecruiter

Ampcus Inc. is a ISO 20000, ISO 27000, ISO 9001, CMMI DEV/3 SM and CMMI SVC/3 SM certified global provider of a broad range of Technology and Business consulting services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, client goals become our goals. Their success is our satisfaction. It’s why our clients sleep well at night. We believe that the success of an engagement is determined by strong project management, as well as clear communication and mutual commitment working collaboratively. Our methodology begins with listening to the customer about their needs, then working with their team to gain a clear understanding of the requirements, while providing knowledge transfer of best practices for the organization.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Chantilly, VA, US

Year founded

2004

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