ZipRecruiter

Log In

1

Chat Support Jobs in Provo, UT (NOW HIRING)

Amicis Global

IT Support

South Jordan, UT · On-site

$24 - $26/hr

The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone and live chat in a fast-paced, 24x7x365 environment. This role is responsible for delivering ...

Amicis Global

IT Support

South Jordan, UT · On-site

$20.50 - $28.25/hr

The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. * This role is responsible for ...

Amicis Global

IT Support (MOR2JP00017241)

South Jordan, UT · On-site

AU$20 - AU$22/hr

The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for ...

Motivosity

Product Support Specialist

Lehi, UT · On-site

$42K - $50K/yr

Responding to customer inquiries, via email, chat, and phone to resolve tickets * Identify issues and define them clearly * Provide internal support and troubleshooting to customer success and ...

Motivosity

Product Support Specialist

Lehi, UT

$42K - $50K/yr

Responding to customer inquiries, via email, chat, and phone to resolve tickets * Identify issues and define them clearly * Provide internal support and troubleshooting to customer success and ...

Motivosity

Product Support Specialist

Lehi, UT · On-site

$42K - $50K/yr

Responding to customer inquiries, via email, chat, and phone to resolve tickets * Identify issues and define them clearly * Provide internal support and troubleshooting to customer success and ...

next page

Showing results 1-20

All JobsChat Support JobsChat Support Jobs in Provo, UT

Chat Support information

See Provo, UT salary details

$13

$24

$42

How much do chat support jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for chat support in Provo, UT is $24.64, according to ZipRecruiter salary data. Most workers in this role earn between $18.17 and $26.83 per hour, depending on experience, location, and employer.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

Are remote chat support jobs legit?

Remote chat support jobs are legitimate positions that involve assisting customers via online chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications. However, job seekers should research employers to avoid scams and verify the legitimacy of offers before committing.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Some employers prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer to familiarize new agents with company policies and software.
What are the most commonly searched types of Chat Support jobs in Provo, UT? The most popular types of Chat Support jobs in Provo, UT are:
What cities near Provo, UT are hiring for Chat Support jobs? Cities near Provo, UT with the most Chat Support job openings:
Chat Support jobs near you
Infographic showing various Chat Support job openings in Provo, UT as of July 2026, with employment types broken down into 5% Locum Tenens, 54% Full Time, 10% Part Time, 30% Contract, and 1% Summer. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $51,251 per year, or $24.6 per hour.

Business Development Representative

FranklinCovey

Draper, UT

$60/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

We give strategy the human edge™.
FranklinCovey (NYSE: FC) is the world’s most trusted leadership and organizational performance partner that gives strategy the human edge. We help organizations achieve the breakthrough results that matter most. Using proven, principle-centered frameworks and practices, we build high-trust leaders, teams and cultures and help clients translate strategy into consistent execution. For more than 40 years, we have tested this approach with thousands of clients from Fortune 100 companies to educational and government institutions, providing professional services across 160 countries.

To learn more, visit franklincovey.com

Title: Inbound Business Development Representative
Payroll Title: Business Development Representative
Division & Department: Enterprise Sales
Status: Full-Time Exempt
Reports to: Sr Manager, Sales Development
Location: Onsite – HQ located in Draper, UT
Compensation: Anticipated compensation for this position is $60-65k* OTE split 90/10 between base/commission.
Date Posted: 06/22/26**
Job Summary
An Inbound Business Development Representative (BDR) is the first point of contact for prospective customers interested in solutions. This role is crucial for qualifying Marketing Qualified Contacts (MQCs) and scheduling appointments for Account Executives (AEs). The position is considered an entry-level role within the sales organization and requires disciplined work ethic, strong communication and relationship-building skills to understand potential customers' needs and align them with offerings. Successful BDRs will have their eye on both volume and quality of MQCs.
Essential Job Functions

  • Engage with inbound leads via chat, email, and phone calls to establish rapport and qualify them.
  • Conduct conversations via chat and phone to identify potential customers' business goals, problems, and needs, and establish Commercial Intent
  • Schedule qualified contacts to meet with Account Executives for discovery calls.
  • Utilize and update information in our CRM system to ensure metrics and dashboards are kept current
  • Understand the role’s impact to the full end-to-end sales cycle at FranklinCovey.
  • Collaborate closely with marketing and sales teams to ensure a smooth transition of qualified leads.
  • Follow defined processes and complete required trainings on time.
  • Work in a high paced, goal-driven environment with high enthusiasm that inspires the peer BDR environment.
  • Outstanding attendance

Basic Qualifications

  • High school diploma
  • 1+ years of experience in customer-facing, pre-sales or sales oriented role

Preferred Skill & Experience

  • Experience in a call center, customer service, or chat support
  • Ability to actively listen and uncover customer needs through insightful questioning
  • Strong interpersonal skills with the ability to build rapport quickly
  • Self-motivated, proactive, and results-oriented with a desire to learn and grow
  • Familiarity with CRM systems (e.g., Salesforce)
  • Ability to ask insightful questions and a keenness for problem-solving across multiple channels
  • High degree of resilience, enabling you to bounce back from setbacks
  • Possess a player mindset; you strive to grow and develop and never back down from a challenge

Benefits include medical, dental, and vision insurance, HSA, employee stock purchasing program, 401(k), paid time off, holiday pay, and more. Please visit https://franklincoveybenefits.com/ for details.

*Actual offer may be outside of this range and will be determined by education, experience, knowledge, skills, and abilities, as well as geographic location, internal equity and alignment with market data.

Unless otherwise noted, applications will be accepted for a minimum of three (3) days from the initial published date on the FranklinCovey job board, but the posting may close at any time after the specified duration.

Employer Information

For an overview of our Interview Process, please visit https://franklincovey.com/careers/working-at-franklincovey/.

FranklinCovey is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please visit https://www.franklincovey.com/careers/notices-and-provisions/ for our full Equal Employment Opportunity policies and Nondiscrimination Provision.

Direct Reasonable Accommodation requests to accommodations@franklincovey.com.

For our Privacy Policy, please visit https://www.franklincovey.com/privacy.

#LI-Onsite
#LI-ME1