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Chat Support Jobs in Logan, UT (NOW HIRING)

Downeast

Customer Experience Specialist

Logan, UT · On-site

$15.25 - $19.25/hr

Customer Support: Provide timely, high-quality responses to customer inquiries via email and live chat regarding order tracking, returns, gift card transfers, order corrections, and product questions.

Downeast

Customer Experience Specialist

Logan, UT · On-site

$15.25 - $19.25/hr

Customer Support: Provide timely, high-quality responses to customer inquiries via email and live chat regarding order tracking, returns, gift card transfers, order corrections, and product questions.

Downeast

Customer Experience Specialist

Logan, UT · On-site

$15.25 - $19.25/hr

Customer Support: Provide timely, high-quality responses to customer inquiries via email and live chat regarding order tracking, returns, gift card transfers, order corrections, and product questions.

Squeeze Media

Customer Support Agent

Providence, UT · On-site

$18 - $20/hr

We offer sales support for companies in a variety of industries including financial services, tech, healthcare, mortgage, solar, and much more. With offices located in Orem UT, Logan UT, and Rexburg ...

gosqueeze.com

Customer Support Agent

Providence, UT · On-site

$25/hr

We offer sales support for companies in a variety of industries including financial services, tech, healthcare, mortgage, solar, and much more. With offices located in Orem UT, Logan UT, and Rexburg ...

gosqueeze.com

Customer Support Agent

Providence, UT · On-site

$25/hr

We offer sales support for companies in a variety of industries including financial services, tech, healthcare, mortgage, solar, and much more. With offices located in Orem UT, Logan UT, and Rexburg ...

Varsity Tutors

Cursor Tutor

Logan, UT · Remote

$18 - $40/hr

Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ... Guides students through writing code with AI suggestions, using chat to generate and modify code ...

Autoliv United States

Test Engineer

Brigham City, UT · On-site

This position reduces risk by identifying defects early, improves time-to-market, and supports ... Mechanical Skills * Critical thinking We will be more than glad to chat with you about your ...

Autoliv United States

Test Engineer

Brigham City, UT · On-site

This position reduces risk by identifying defects early, improves time-to-market, and supports ... Mechanical Skills * Critical thinking We will be more than glad to chat with you about your ...

Autoliv United States

Process Engineer

Corinne, UT

In this role you will be responsible for The Process Engineer provides technical support for ... Chemical Engineering 1-2 Required Previous Experience We will be more than glad to chat with you ...

Fox Pest Control

Nesting Team Lead

Logan, UT

$20 - $22/hr

... supporting new hire nesting or onboarding. * Familiarity with contact center platforms such as Five9, Verint, Zendesk, Salesforce, or similar systems. * Experience with voice, chat, text, email ...

Fox Pest Control

Nesting Team Lead

Logan, UT · On-site

$20 - $22/hr

... supporting new hire nesting or onboarding. * Familiarity with contact center platforms such as Five9, Verint, Zendesk, Salesforce, or similar systems. * Experience with voice, chat, text, email ...

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All JobsChat Support JobsChat Support Jobs in Logan, UT

Chat Support information

See Logan, UT salary details

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$22

$38

How much do chat support jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for chat support in Logan, UT is $22.47, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $24.47 per hour, depending on experience, location, and employer.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

Are remote chat support jobs legit?

Remote chat support jobs are legitimate positions that involve assisting customers via online chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications. However, job seekers should research employers to avoid scams and verify the legitimacy of offers before committing.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Some employers prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer to familiarize new agents with company policies and software.
What are the most commonly searched types of Chat Support jobs in Logan, UT? The most popular types of Chat Support jobs in Logan, UT are:
What cities near Logan, UT are hiring for Chat Support jobs? Cities near Logan, UT with the most Chat Support job openings:
Chat Support jobs near you
Infographic showing various Chat Support job openings in Logan, UT as of July 2026, with employment types broken down into 5% Locum Tenens, 55% Full Time, 8% Part Time, 31% Contract, and 1% Summer. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $46,735 per year, or $22.5 per hour.

Customer Experience Specialist

Downeast

Logan, UT • On-site

$15.25 - $19.25/hr

Part-time

This job post has expired today. Applications are no longer accepted.

Job description

About the Role
Downeast is looking for a self-motivated, quick-thinking Customer Experience Specialist to join our team for 10 hours per week. In this role, you will be the primary point of contact for our online customers and our retail store associates, resolving problems quickly and keeping daily operations running smoothly.
The position requires someone who learns software quickly, makes good judgement calls independently, and stays focused while working on their own.
Schedule & Location
  • Hours: ~10 hours per week (Friday evenings and Saturdays). Occasional extra hours during peak holiday seasons may be available.
  • Location: Remote or hybrid at our Nibley, UT office.

Key Responsibilities
  • Customer Support: Provide timely, high-quality responses to customer inquiries via email and live chat regarding order tracking, returns, gift card transfers, order corrections, and product questions.
  • Retail Store Support: Answer calls and chats from retail store associates needing immediate help with complex returns, pricing discrepancies, point-of-sale issues, or stock checks.
  • Product Knowledge: Proactively learn our product lines (including fit, materials, care, and stock availability) to answer questions accurately and offer recommendations with confidence.
  • System Management: Accurately process transactions within Shopify, ticketing software, and Microsoft applications (Teams, Outlook).
  • Independent Problem Solving: Apply company policies thoughtfully to solve customer issues, balancing customer satisfaction with company policy without needing step-by-step guidance.
  • Cross-Functional Communication: Work alongside our e-commerce and retail store teams to flag recurring issues and help refine support workflows.

Qualifications & Requirements
  • Experience: 1+ years of customer service experience (e-commerce or retail support preferred).
  • Technical Aptitude: Quick to learn new software and comfortable using Microsoft Office/Teams and Shopify (or similar e-commerce tools). Shopify experience is preferred.
  • Sound Judgment: Able to make fast, fair decisions on your feet with minimal supervision.
  • Strong Communication: Clear, warm, and professional written communication for chat/email, and a friendly, efficient phone manner for store associates.
  • Self-Disciplined: Able to stay productive, focused, and organized during computer shifts.

Perks & Benefits
  • Competitive hourly pay
  • Generous employee product discounts
  • Access to onsite fitness center (if working at or visiting the Nibley location)

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