ZipRecruiter

Log In

1

Chat Support Jobs in Picayune, MS (NOW HIRING)

Insperity

E-Contact Center Specialist

New Orleans, LA · On-site

$16.25 - $21.50/hr

... chat support. In this role, you will identify customer needs, resolve inquiries, provide guidance on banking products and digital services, and promote financial solutions that strengthen client ...

Insperity

E-Contact Center Specialist

New Orleans, LA

$79K - $79K/yr

... chat support. In this role, you will identify customer needs, resolve inquiries, provide guidance on banking products and digital services, and promote financial solutions that strengthen client ...

Intralox

Technical Support Specialist

New Orleans, LA · On-site

C., the world leader in conveyor equipment solutions utilizing modular plastic conveyor belts, has a position available for a Technical Support Specialist for our New Orleans, LA location. Intralox ...

Laitram

Technical Support Specialist

New Orleans, LA · On-site

C., the world leader in conveyor equipment solutions utilizing modular plastic conveyor belts, has a position available for a Technical Support Specialist for our New Orleans, LA location. Intralox ...

Varsity Tutors

Cursor Tutor

New Orleans, LA · Remote

$18 - $40/hr

Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ... Guides students through writing code with AI suggestions, using chat to generate and modify code ...

SWK Technologies

On-Site Engineer

New Orleans, LA · On-site

Provide on-site support as needed * Resolve client challenges remotely via phone, chat or email * Track customer issues and resolutions in our ticketing system * Update and maintain client ...

SWK Technologies

On-Site Engineer

New Orleans, LA · On-site

Provide on-site support as needed * Resolve client challenges remotely via phone, chat or email * Track customer issues and resolutions in our ticketing system * Update and maintain client ...

SWK Technologies

On-Site Engineer

New Orleans, LA · On-site

Provide on-site support as needed * Resolve client challenges remotely via phone, chat or email * Track customer issues and resolutions in our ticketing system * Update and maintain client ...

ForgeFit

Remote Customer Service Specialist

New Orleans, LA · On-site +1

$16.25 - $21.50/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

next page

Showing results 1-20

All JobsChat Support JobsChat Support Jobs in Picayune, MS

Chat Support information

See Picayune, MS salary details

$12

$22

$38

How much do chat support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for chat support in Picayune, MS is $22.15, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $24.13 per hour, depending on experience, location, and employer.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat or messaging platforms are often preferred, and some employers may require basic computer skills or training on specific tools. Certification is not usually mandatory but can enhance job prospects.

What does a chat support job do?

A chat support job involves assisting customers through online messaging platforms by answering questions, resolving issues, and providing product or service information. It requires good communication skills, familiarity with chat tools, and the ability to handle multiple conversations simultaneously.

What job categories do people searching Chat Support jobs in Picayune, MS look for?

The top searched job categories for Chat Support jobs in Picayune, MS are:

What cities near Picayune, MS are hiring for Chat Support jobs?

Cities near Picayune, MS with the most Chat Support job openings:

Chat Support jobs near you
Infographic showing various Chat Support job openings in Picayune, MS as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $46,068 per year, or $22.1 per hour.

E-Contact Center Specialist

Insperity

New Orleans, LA • On-site

$16.25 - $21.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Insperity rating

7.8

Company rating: 7.8 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

153rd of 495 rated business services

Job description

General information
Client / Corporate
Client
Work Mode
In-Office
Name
E-Contact Center Specialist
Job ID
21871
City
New Orleans
Published date
29-Jun-2026
State
Louisiana
Country
United States
Description & Requirements
E-Contact Center Specialist
At Liberty Bank and Trust, a leading Black-owned financial institution serving communities for over 100 years, the E-Contact Center Specialist plays a vital role in delivering exceptional customer service through phone and live chat support. In this role, you will identify customer needs, resolve inquiries, provide guidance on banking products and digital services, and promote financial solutions that strengthen client relationships. If you're passionate about customer experience, call center operations, and growing your career in the financial services industry, this is your opportunity to make a meaningful impact.
Why you'll love working at Liberty Bank and Trust:
As you might expect, we value every member of our team. That's why we offer competitive pay and an extensive benefits package, including:
  • Comprehensive Medical, Dental, Vision, and Life Insurance
  • Solid Work/Life Balance, including PTO and paid holidays
  • Financial wellness, including an FSA, 401 (k), and match, Educational Reimbursement, and Life Insurance
  • Family assistance, including Adoption Assistance and EAP/Health and Welfare Assistance
  • Growth opportunities, including Training and Development and Leadership Development
  • Substantial perks, including Online Marketplace* discounts on a variety of goods and services, ERG/ Ambassador Group, and Free and reduced-rate bank services

At Liberty Bank and Trust, our culture is built on CLEAR values: Community, Leadership, Excellence, Accountability, and Resiliency, guiding how we serve customers and support each other every day. We are mission-driven, committed to equitable access to quality banking, and deeply rooted in community impact, where respect, inclusion, and empowerment are fundamental to our workplace. Team members enjoy a positive environment with competitive benefits, leadership development, and opportunities to grow while making a meaningful difference in the lives of customers and the communities we serve.
What you'll do as an E-Contact Center Specialist
  • Deliver responsive, high-quality customer support in a fast-paced contact center environment, ensuring accuracy, professionalism, and adherence to banking compliance standards.
  • Provide comprehensive assistance with retail and business online banking platforms, including mobile app support, bill pay, ACH transfers, Zelle®, debit card services, and digital account access troubleshooting.
  • Perform account servicing functions such as stop payments, account updates and closures, loan payment support, statement reproduction, tax document reissuance (1098/1099), and mobile deposit adjustments.
  • Identify customer needs and promote relevant banking products and financial services to meet performance goals while enhancing the overall customer experience.
  • Conduct account audits, verify transactions within approval limits, monitor fraud alerts, and ensure compliance with bank policies, regulatory requirements, and operational procedures.

As an E-Contact Center Specialist, you should have
  • High school diploma or GED required; 6 months to 1 year of customer service, call center, or retail banking experience preferred, with a solid track record of meeting performance and sales goals.
  • Solid knowledge of banking products and financial services, with the ability to identify customer needs, recommend solutions, and comply with banking regulations, privacy standards, and compliance requirements; no licenses or certifications required.
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and the ability to navigate multiple computer systems, CRM platforms, and digital banking applications in a fast-paced contact center environment.

About Liberty Bank and Trust
We are America's first billion-dollar Black-owned bank and have proudly served communities across 11 states for over 50 years. We are building a team of mission-driven individuals committed to empowering people, businesses, and communities to thrive. By providing access to financial tools and services, we help people achieve goals such as homeownership, business growth, and financial education. Whether it's a community, a burgeoning business, or untapped talent, we believe in the possibility of financial freedom. To find out more about our financial solutions and our community impact, visit us at www.libertybank.net
If you're looking for a company where your ideas matter, your growth is supported, and your impact is acknowledged, Liberty Bank is the place for you.
We are an equal opportunity employer, and all qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

What Insperity employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Insperity logo

About Insperity

Sourced by ZipRecruiter

Take care of your people Insperity has a long history of improving the success equation of small and midsize businesses across the country – because when businesses succeed, communities prosper. And in today’s changing business environment, it’s our privilege to take care of an organization’s most valuable asset: its people.

Company size

1,001 - 5,000 Employees

Headquarters location

Houston, TX, US

Year founded

1986

Social media

FacebookTwitter

View All Insperity Jobs

Apply