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Chat Support Jobs in Mount Prospect, IL (NOW HIRING)

ULINE

Customer Support Specialist

Waukegan, IL · On-site

$32/hr

Customer Support Specialist Pay from $27 to $32 per hour with significant growth and earning ... Build business relationships with customers over phone, email and chat. * Understand customer needs ...

ULINE

Customer Support Specialist

Waukegan, IL · On-site

$32/hr

Customer Support Specialist Pay from $27 to $32 per hour with significant growth and earning ... Build business relationships with customers over phone, email and chat. * Understand customer needs ...

GEODIS

Sales Support Manager

Elk Grove Village, IL · On-site

$85K - $100K/hr

Sales Support Manager Who We Are: GEODIS specializes in unlocking business value in a complex world ... Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track ...

Interactive Brokers

API Support Analyst I

Chicago, IL · On-site

$65K - $75K/yr

Respond to client inquiries via phone, chat, and support tickets in a timely and professional manner. * Address basic questions related to third-party integrations with IBKR API. * Guide clients ...

MyZone

Customer Support Tier 1 & Social Media

Chicago, IL

$17.50 - $22.50/hr

Further tiers would include handling phone calls with clients and live chat. This position will ... Attends Support training to build knowledge base and skill in Myzone products * Identifies and ...

MyZone

Customer Support Tier 1 & Social Media

Chicago, IL

$17.50 - $22.50/hr

Further tiers would include handling phone calls with clients and live chat. This position will ... Attends Support training to build knowledge base and skill in Myzone products * Identifies and ...

BCI Acrylic

Dealer Support Coordinator I

Libertyville, IL · On-site

$22 - $23/hr

Communicate effectively with dealers via phone, email, and chat. * Process orders in a timely ... Provide high level of service and dealer support. * Manages $1-6 Million in Order Volume. * Manage ...

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All JobsChat Support JobsChat Support Jobs in Mount Prospect, IL

Chat Support information

See Mount Prospect, IL salary details

$14

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$44

How much do chat support jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for chat support in Mount Prospect, IL is $25.88, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $28.17 per hour, depending on experience, location, and employer.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat or messaging platforms are often preferred, and some employers may require basic computer skills or training on specific tools. Certification is not usually mandatory but can enhance job prospects.

What does a chat support job do?

A chat support job involves assisting customers through online messaging platforms by answering questions, resolving issues, and providing product or service information. It requires good communication skills, familiarity with chat tools, and the ability to handle multiple conversations simultaneously.

What are the most commonly searched types of Chat Support jobs in Mount Prospect, IL?

The most popular types of Chat Support jobs in Mount Prospect, IL are:

What job categories do people searching Chat Support jobs in Mount Prospect, IL look for?

The top searched job categories for Chat Support jobs in Mount Prospect, IL are:

What cities near Mount Prospect, IL are hiring for Chat Support jobs?

Cities near Mount Prospect, IL with the most Chat Support job openings:

Chat Support jobs near you
Infographic showing various Chat Support job openings in Mount Prospect, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $53,826 per year, or $25.9 per hour.

Associate Customer Support Technician - Accounting

Applied Systems, Inc.

Chicago, IL • On-site

$42K - $52K/yr

Other

Medical, Dental, Vision, PTO

Posted 6 days ago

Applied Systems rating

7.9

Company rating: 7.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

186th of 311 rated insurance

Job description


Team: Customer Support
Salary Range: $42,000 - $52,000 USD
Location: Remote within the United States
Opportunity for Impact
Applied is where insurance technology gets reinvented, and we build it fast. Our cloud software and AI-powered solutions reach thousands of agencies and brokers worldwide, setting the pace for what modern insurance can do.
We're looking for an Associate Customer Support Technician - Accounting to join our Customer Support Team. In this position, you will assist our customers with any questions or problems they may have regarding software, hardware, or any other products purchased from our company. You will provide friendly, informed, and efficient customer service via telephone, internet chat, and email.
What You'll Do
  • Respond to customer phone, email, and chat inquiries about issues or questions related to our accounting software applications.
  • Triage and troubleshoot problems with customers to understand and document the nature of such problems
  • Focus on problem resolution while providing effective, proficient customer service in a professional and courteous manner
  • Communicate and escalate issues you are unable to resolve to the proper level/area of customer support when necessary

What We're Looking For
  • 1+ years of customer service experience
  • Strong written and verbal communication skills; strong telephone skills
  • Experience with accounting software or traditional accounting processes
  • Experience working with technology and Microsoft applications

Bonus points if you also have:
  • Experience supporting customers in a fast-paced B2B or technology environment
  • Strong problem-solving skills and commitment to exceptional customer care
  • Comfortable with technology, including software, networking concepts, and case management tools (Salesforce, Freshdesk, Jira, etc.)

Talent shows up in a lot of different ways, and we mean that. We welcome candidates from all backgrounds and experience levels, including military members and their spouses and those without a traditional degree or tech background. If this role speaks to you, apply.
Why You'll Like Working on Team Applied
The best work happens when smart people move fast, together. For over 40+ years, Applied has built technology that solves real problems for insurance professionals - and we're still pushing what's possible.
You'll be part of our people-first culture built on trust, inclusion, and growth - where you're supported to deliver, collaborate with teammates who care, and grow with leaders invested in your success.
How We'll Support You
We invest in the whole person, not just the role. Our benefits and resources are built to support your health, your time, and your life outside of work:
  • Medical, Dental, and Vision Coverage
  • Holiday and Vacation Time
  • Health & Wellness Days
  • A Bonus Day for Your Birthday

Compensation Transparency
Our targeted starting base salary in the United States for this position considers a variety of factors, including depth and breadth of experience, skills and role scope. Depending on the role, team members may also be eligible for additional compensation plans (bonus and commission).
Your Security Matters:
Our candidates' personal information and online safety are top of mind. Applied communicates with candidates only via a secure @appliedsystems.com email address or through our official careers portal. Recruiters will never request payments or ask for financial account or sensitive personal information like Social Security numbers.
AI Utilization
We leverage AI tools to streamline parts of our recruitment workflow (such as resume parsing and interview scheduling). However, final decisions are always conducted by real humans.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
#LI-Remote
#LI-US

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