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Chat Support Jobs in Kent, WA (NOW HIRING)

krg technology inc

Customer Support

Redmond, WA · On-site

$20.50 - $27.75/hr

PH : 661 367 8000 x 405 Experience in a customer facing or customer support role o Experience in troubleshooting and problem solving role o Experience in a team environment o Experience in Identity ...

H&R Block

Tax Professional - Franchise Location

Tacoma, WA · On-site

$19 - $25/hr

... chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client retention, and offer additional products and services * Provide clients with IRS support * All ...

H&R Block

Tax Professional - Franchise Location

Tacoma, WA · On-site

$19 - $25/hr

... chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client retention, and offer additional products and services * Provide clients with IRS support * All ...

H&R Block

Tax Professional - Franchise Location

Dupont, WA · On-site

$19 - $25/hr

... chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client retention, and offer additional products and services * Provide clients with IRS support * All ...

H&R Block

Tax Professional - Franchise Location

Tacoma, WA · On-site

$19 - $25/hr

... chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client retention, and offer additional products and services * Provide clients with IRS support * All ...

MOD Pizza

Guest Support Specialist

Bellevue, WA · On-site

$17.13 - $18.31/hr

Summary A Guest Support Specialist (GSS) is the frontline advocate for guests, responsible for delivering timely, friendly, and effective support across multiple channels (Call Center, email feedback ...

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All JobsChat Support JobsChat Support Jobs in Kent, WA

Chat Support information

See Kent, WA salary details

$16

$29

$50

How much do chat support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for chat support in Kent, WA is $29.40, according to ZipRecruiter salary data. Most workers in this role earn between $21.73 and $32.02 per hour, depending on experience, location, and employer.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat or messaging platforms are often preferred, and some employers may require basic computer skills or training on specific tools. Certification is not usually mandatory but can enhance job prospects.

What does a chat support job do?

A chat support job involves assisting customers through online messaging platforms by answering questions, resolving issues, and providing product or service information. It requires good communication skills, familiarity with chat tools, and the ability to handle multiple conversations simultaneously.

What are the most commonly searched types of Chat Support jobs in Kent, WA?

The most popular types of Chat Support jobs in Kent, WA are:

What are popular job titles related to Chat Support jobs in Kent, WA?

For Chat Support jobs in Kent, WA, the most frequently searched job titles are:

What job categories do people searching Chat Support jobs in Kent, WA look for?

The top searched job categories for Chat Support jobs in Kent, WA are:

What cities near Kent, WA are hiring for Chat Support jobs?

Cities near Kent, WA with the most Chat Support job openings:

Chat Support jobs near you
Infographic showing various Chat Support job openings in Kent, WA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $61,162 per year, or $29.4 per hour.

Customer Support

krg technology inc

Redmond, WA • On-site

$20.50 - $27.75/hr

Full-time

Re-posted 26 days ago

Job description

Company Description

Thanks & Regards

Vignesh

vignesh.c(at)krgtech.com

KRG Technologies Inc.

PH : 661 367 8000 x 405


Job Description

Experience in a customer facing or customer support role
o Experience in troubleshooting and problem solving role
o Experience in a team environment
o Experience in Identity, Active Directory, AAD etc
o Azure Multi Factor Authentication (AMFA), O365, Domain Secure Channels etc

Additional Information

All your information will be kept confidential according to EEO guidelines.

KRG Technologies logo

About KRG Technologies

Sourced by ZipRecruiter

KRG Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want. By leveraging for its clients its technological edge and right-sourcing advantage, KRG in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client. Headquartered in Valencia, California, KRG employs a unique global delivery platform to minister its offerings spanning from application development and maintenance to business process reengineering. With years of hands-on domain experience and international presence, we offer state-of-the-art solutions backed by our follow-the-sun service model in the most cost effective manner. We value our clientele for the trust reposed in us and our clientele admire us for our personalized approach and deep commitment to their success. Our biggest strength lies in technical expertise of our team and individual competency of our employees, which enables us to be the most befitting solution provider.

Industry

It services

Company size

201 - 500 Employees

Headquarters location

Valencia, CA, US

Year founded

2003

Social media

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