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Chat Support Jobs in Kent, WA (NOW HIRING)

Also, Inc

Customer Support Representative

Seattle, WA · On-site

$20 - $27/hr

Handle customer inquiries via phone, email, live chat, and social media. * Provide pre-sale support by assessing a customer's needs and guiding them toward the right product and processing orders and ...

ALSO

Customer Support Representative

Seattle, WA · On-site

$20 - $27/hr

Handle customer inquiries via phone, email, live chat, and social media. * Provide pre-sale support by assessing a customer's needs and guiding them toward the right product and processing orders and ...

Gopuff

Support Specialist

Seattle, WA · On-site

$80 - $100/hr

Join Gopuff as a Support Specialist where you will be responsible for resolving the organization's most complex support issues across Customer, Driver, and Acquisition Support. As a member of the ...

Prolim Global

Support Specialist

Redmond, WA · On-site

PROLIM (www.prolim.com) is currently seeking Support Specialist for one of our top Client for Location- US - WA - Redmond Qualified candidates can directly send your updated resume and contact info ...

ThinkReservations

Customer Support Representative

Seattle, WA · Remote

$16.50 - $22.25/hr

Support our clients via telephone, email, and online chat, to assist clients with queries, concerns, feedback, and issues in a warm, courteous, and professional manner. * Keep records of customer ...

The Goddard School

Support Specialist

Bellevue, WA · On-site

Overview A Support Specialist at The Goddard School is responsible for establishing and maintaining a safe, healthy and nurturing learning environment. Additionally a Support Specialist is ...

Collabera

Support Specialist

Seattle, WA · On-site

We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers

24 Seven Talent

Customer Care Consultant

Seattle, WA · On-site

$22.50 - $28/hr

In this role, you will support customers with product questions, order assistance, and personalized skincare guidance across phone, email, and chat. This position is ideal for someone who enjoys ...

Swift Transportation

Support Specialist

Sumner, WA · On-site

$20 - $23/hr

Volunteer opportunities to support our local communities - We have an adoration for helping others which is why we have worked hard to establish partnerships with organizations such as Children ...

Swift Transportation

Support Specialist

Sumner, WA

$20 - $23/hr

Volunteer opportunities to support our local communities - We have an adoration for helping others which is why we have worked hard to establish partnerships with organizations such as Children ...

Swift Transportation

Support Specialist

Sumner, WA · On-site

$20 - $23/hr

Volunteer opportunities to support our local communities- We have an adoration for helping others which is why we have worked hard to establish partnerships with organizations such as Children ...

Swift Transportation

Support Specialist

Sumner, WA

Volunteer opportunities to support our local communities - We have an adoration for helping others which is why we have worked hard to establish partnerships with organizations such as Children ...

DYOPATH

Desktop Support Analyst II

Bellevue, WA · On-site

$30/hr

Support internal customers through face‑to‑face interactions, phone support, or chat. * Track ticket progress using internal or client ticketing systems. * Create, receive, and resolve incidents ...

DYOPATH

Desktop Support Analyst II

Redmond, WA · On-site

$30/hr

Support internal customers through face‑to‑face interactions, phone support, or chat. * Track ticket progress using internal or client ticketing systems. * Create, receive, and resolve incidents ...

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Showing results 21-40

All JobsChat Support JobsChat Support Jobs in Kent, WA

Chat Support information

See Kent, WA salary details

$16

$29

$50

How much do chat support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for chat support in Kent, WA is $29.40, according to ZipRecruiter salary data. Most workers in this role earn between $21.73 and $32.02 per hour, depending on experience, location, and employer.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat or messaging platforms are often preferred, and some employers may require basic computer skills or training on specific tools. Certification is not usually mandatory but can enhance job prospects.

What does a chat support job do?

A chat support job involves assisting customers through online messaging platforms by answering questions, resolving issues, and providing product or service information. It requires good communication skills, familiarity with chat tools, and the ability to handle multiple conversations simultaneously.

What are the most commonly searched types of Chat Support jobs in Kent, WA?

The most popular types of Chat Support jobs in Kent, WA are:

What are popular job titles related to Chat Support jobs in Kent, WA?

For Chat Support jobs in Kent, WA, the most frequently searched job titles are:

What job categories do people searching Chat Support jobs in Kent, WA look for?

The top searched job categories for Chat Support jobs in Kent, WA are:

What cities near Kent, WA are hiring for Chat Support jobs?

Cities near Kent, WA with the most Chat Support job openings:

Chat Support jobs near you
Infographic showing various Chat Support job openings in Kent, WA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $61,162 per year, or $29.4 per hour.

Customer Support Representative

Also, Inc

Seattle, WA • On-site

$20 - $27/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 6 days ago

Job description

About ALSO.
We're ALSO, an electric mobility company originally conceived as a part of Rivian. We're a passionate team of builders, dreamers, doers and innovators, focused on creating entirely new (not to mention, innovative and delightful) vertically integrated, small EVs designed to meet the global mobility challenges of today and tomorrow. Our mission is to inspire everyone to ride ALSO-replacing many local car, truck and SUV miles with ones on vehicles that are more affordable, more enjoyable and 10-50x more efficient.
ALSO is seeking a Customer Support Representative that is looking to work in a fast-paced start up environment. Customer Support Representatives will be the first point of contact for customers looking to learn more and purchase transcendental products from ALSO.
What You Will Do
Direct Customer Support
  • Handle customer inquiries via phone, email, live chat, and social media.
  • Provide pre-sale support by assessing a customer's needs and guiding them toward the right product and processing orders and payments.
  • Help customers track orders, manage modifications and cancellations, and process returns and refunds.
  • Maintain a professional, positive, and empathetic attitude during all interactions.
  • Manage and resolve customer complaints, escalating to a supervisor when appropriate.
Technical and Product Support
  • Possess and apply deep product knowledge of ALSO's products to provide solutions.
  • Troubleshoot and diagnose technical or mechanical issues with ALSO's products.
  • Educate customers on product features, benefits, and maintenance.
  • Manage warranty requests and claims via 3rd party platforms.
Internal and Process Improvement Tasks
  • Coordinate with other departments, such as product, shipping, and sales, to resolve issues.
  • Communicate customer feedback to internal teams to improve offerings and develop efficiencies.
  • Proactively follow up with customers to improve their experience.
  • Develop new ways to engage customers, such as creating new documentation and help center articles.
What You Will Bring
  • Exceptional Communication: Proven ability to communicate clearly, empathetically, and professionally. This includes excellent listening skills to accurately understand and document customer issues.
  • Passion for the Product: A personal passion for ALSO's mission and products.
  • Technical Troubleshooting: Demonstrated ability to learn and apply in-depth product knowledge to diagnose and troubleshoot technical or mechanical issues.
  • Problem-Solving Skills: Strong critical thinking and problem-solving skills to resolve customer complaints efficiently and effectively.
  • Customer-Focused Mindset: A natural inclination to put the customer first, prioritizing their satisfaction and overall experience.
  • Adaptability and Multitasking: The ability to handle a high volume of customer inquiries across multiple channels while remaining calm and composed under pressure.
  • Team Collaboration: Proven ability to work effectively with colleagues in sales, service, logistics, and product teams to resolve complex customer issues.
  • Attention to Detail: Excellent organizational skills to maintain accurate records of customer interactions, transactions, and feedback.
The salary for this position ranges from $20-$27 per hour, depending on experience and qualifications. This position will be 3-5 days a week based in our Seattle office.
Perks and Benefits
  • Robust health coverage. Excellent health, dental and vision insurance covered up to 100% by Also. with FSA & HSA options.
  • One Medical membership and dedicated insurance advocates.
  • Rich fertility and family building benefits with Progyny.
  • Flexible time off.
  • 401(k) match.

Why ALSO.
We're passionate about helping the world find a better way to get there-wherever it is you're headed.
We're located in the heart of Silicon Valley and have brought together a world-class team from some of the biggest brands in the technology, automotive, cycling, outdoor recreation and retail spaces.
Together we're working hands-on to imagine, design and build an entirely new solution to a global set of transportation challenges.

Apply