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Chat Support Jobs in Federal Way, WA (NOW HIRING)

Gopuff

Support Specialist

Seattle, WA · On-site

Join Gopuff as a Support Specialist where you will be responsible for resolving the organization's most complex support issues across Customer, Driver, and Acquisition Support. As a member of the ...

Gopuff

Support Specialist

Seattle, WA · On-site

Join Gopuff as a Support Specialist where you will be responsible for resolving the organization's most complex support issues across Customer, Driver, and Acquisition Support. As a member of the ...

Gopuff

Support Specialist

Seattle, WA

Join Gopuff as a Support Specialist where you will be responsible for resolving the organization's most complex support issues across Customer, Driver, and Acquisition Support. As a member of the ...

ThinkReservations

Customer Support Representative

Seattle, WA · Remote

$16.50 - $22.25/hr

Support our clients via telephone, email, and online chat, to assist clients with queries, concerns, feedback, and issues in a warm, courteous, and professional manner. * Keep records of customer ...

Collabera

Support Specialist

Seattle, WA · On-site

We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers

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All JobsChat Support JobsChat Support Jobs in Federal Way, WA

Chat Support information

See Federal Way, WA salary details

$16

$29

$49

How much do chat support jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for chat support in Federal Way, WA is $29.09, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $31.68 per hour, depending on experience, location, and employer.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat or messaging platforms are often preferred, and some employers may require basic computer skills or training on specific tools. Certification is not usually mandatory but can enhance job prospects.

What does a chat support job do?

A chat support job involves assisting customers through online messaging platforms by answering questions, resolving issues, and providing product or service information. It requires good communication skills, familiarity with chat tools, and the ability to handle multiple conversations simultaneously.

What are the most commonly searched types of Chat Support jobs in Federal Way, WA?

The most popular types of Chat Support jobs in Federal Way, WA are:

What are popular job titles related to Chat Support jobs in Federal Way, WA?

For Chat Support jobs in Federal Way, WA, the most frequently searched job titles are:

What job categories do people searching Chat Support jobs in Federal Way, WA look for?

The top searched job categories for Chat Support jobs in Federal Way, WA are:

What cities near Federal Way, WA are hiring for Chat Support jobs?

Cities near Federal Way, WA with the most Chat Support job openings:

Chat Support jobs near you
Infographic showing various Chat Support job openings in Federal Way, WA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 59% In-person, and 41% Remote job distribution, with an average salary of $60,504 per year, or $29.1 per hour.

Customer Support & Product Specialist (Part-Time, Hourly)

Ignik Outdoors Inc

Bainbridge Island, WA • On-site

$22 - $25/hr

Part-time

PTO

Re-posted 29 days ago

Job description

Description:

Ignik Outdoors is looking for Part-Time Customer Support & Product Specialists to provide excellent support to our customers. We’re hiring 2+ part-timers to ensure reliable coverage when teammates are out. These roles will work closely with teammates across departments and help improve our support systems by capturing and sharing customer feedback and product issues. 


Position snapshot

  • Openings: 2+ part-time roles
  • Reports to: VP of Brand & Product
  • FLSA status: Hourly / Non-Exempt
  • Time commitment: Part-time, scheduled hours (15–25 hours/week each)
  • Schedule: Set weekly shifts within Monday–Friday, 8:00 AM–4:00 PM PST; minimum 2 days/week; occasional weekend & coverage shifts available
  • Location: Seattle area. Flexible, in-person/semi-remote position, must be able to attend onboarding and days in our Seattle office (typically 3–4x/week)
  • Start date: ASAP (target mid-July
  • Compensation: $22–$25/hour (DOE)
  • Paid training: Provided during onboarding
  • Travel: Occasional travel/overnights for company events may be required (1–2 times per year)

Primary responsibilities

  • Answer customer questions daily over email, chat, and phone to support and guide customers on their Ignik product journey
  • Troubleshoot product issues and provide clear, accurate guidance and next steps
  • Process returns/exchanges and ensure accurate and timely resolution
  • Coordinate with warehouse/logistics on order issues, replacements, and fulfillment questions
  • Maintain accurate ticket documentation and follow-up to closure
  • Capture and report recurring customer feedback, confusion points, and product issues (simple weekly/monthly summaries to support product and process improvements)
  • Light office support, including mail, receiving product samples, and shipping show supplies

Success looks like: fast, accurate resolutions; clear, friendly communication; clean ticket notes; and clear weekly trend callouts.

Requirements:

Required qualifications

  • High school diploma/GED or equivalent
  • 2+ years of customer service experience (consumer products preferred)
  • Excellent communication skills (written and verbal); professional, helpful demeanor
  • Strong organization and follow-through; able to manage multiple priorities
  • Comfortable learning product details and working in cloud-based tools (support platforms, email, docs, chat)
  • Ability to work a reliable schedule and occasionally help cover teammate time off

Nice to have

  • Passionate about outdoor/camping products and helping customers choose and use gear
  • Experience with a customer service platform (Gorgias, Zendesk, etc.) and/or Shopify
  • Some College/University studies

Perks

  • Paid time off (includes WA Paid Sick Leave)
  • Paid Holidays
  • Quarterly paid “Adventure Hours” (pro-rated; use for skiing, hiking, climbing, volunteering outdoors, etc.)
  • Ignik Gear stipend: up to $300/year + free & heavily discounted Ignik Gear
  • Pro-deals access (outdoor industry discounts, where available)
  • Predictable scheduling: regular weekly schedule, minimal last-minute changes, easy shift swaps