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Chat Support Jobs in Exton, PA (NOW HIRING)

Tierpoint

EOC Support Analyst

Norristown, PA · On-site

$23/hr

Overview The EOC Support Analyst requires basic systems administrative skills and capabilities as ... Maintain professionalism in all communications via phone, chat, and email. * Ability to follow ...

Jawnt

Customer Support Associate

Philadelphia, PA · On-site

$17.75 - $24.25/hr

Respond quickly and kindly to customer questions via chat, email, and phone * Troubleshoot issues with Jawnt Pass and transit cards, including activations, declined transactions, balance ...

3Si Security

Customer Support Specialist

Malvern, PA · Hybrid

$17.75 - $23.75/hr

Provide customer and sales support via phone, email, and/or chat, communicating technical information clearly to both technical and non-technical audiences. • Escalation Management: Follow ...

Posted today

3Si Security

Customer Support Specialist

Malvern, PA · Hybrid

$17.75 - $23.75/hr

Provide customer and sales support via phone, email, and/or chat, communicating technical information clearly to both technical and non-technical audiences. • Escalation Management: Follow ...

Posted today

3Si Security Systems

Customer Support Specialist

Malvern, PA · On-site

$17.75 - $23.75/hr

Provide customer and sales support via phone, email, and/or chat, communicating technical information clearly to both technical and non-technical audiences. • Escalation Management: Follow ...

LifeStance Health

IT Field Support Technician

Newark, DE · On-site

$25 - $28/hr

Provide first- and second-level technical support to users via phone, email, chat, and in-person * Troubleshoot hardware, software, and networking issues on Windows and/or macOS systems * Configure ...

LifeStance Health

IT Field Support Technician

Newark, DE · On-site

$25 - $28/hr

Provide first- and second-level technical support to users via phone, email, chat, and in-person * Troubleshoot hardware, software, and networking issues on Windows and/or macOS systems * Configure ...

Solvenow Inc.

Facilities Support

Conshohocken, PA

... IT chat, 800#, & help hub ticket system, ordering replacement IT items for desks as needed ... Office support: professional on-hand customer service support for office needs, which can include ...

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Showing results 21-40

All JobsChat Support JobsChat Support Jobs in Exton, PA

Chat Support information

See Exton, PA salary details

$13

$25

$43

How much do chat support jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for chat support in Exton, PA is $25.14, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $27.36 per hour, depending on experience, location, and employer.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

Are remote chat support jobs legit?

Remote chat support jobs are legitimate positions that involve assisting customers via online chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications. However, job seekers should research employers to avoid scams and verify the legitimacy of offers before committing.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Some employers prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer to familiarize new agents with company policies and software.
What are the most commonly searched types of Chat Support jobs in Exton, PA? The most popular types of Chat Support jobs in Exton, PA are:
What job categories do people searching Chat Support jobs in Exton, PA look for? The top searched job categories for Chat Support jobs in Exton, PA are:
What cities near Exton, PA are hiring for Chat Support jobs? Cities near Exton, PA with the most Chat Support job openings:
Chat Support jobs near you
Infographic showing various Chat Support job openings in Exton, PA as of August 2026, with employment types broken down into 74% Full Time, and 26% Contract. Highlights an 69% In-person, and 31% Remote job distribution, with an average salary of $52,291 per year, or $25.1 per hour.

EOC Support Analyst

Tierpoint

Norristown, PA • On-site

$23/hr

Full-time

Re-posted 17 days ago

TierPoint rating

6.7

Company rating: 6.7 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

164th of 223 rated it services

Job description

Overview
The EOC Support Analyst requires basic systems administrative skills and capabilities as well as a strong customer service background. This position is responsible for receiving incoming calls and alerts regarding services for both internal and external customers. Calls, e-mails, or monitored events may require the creation and escalation of a thoroughly documented ticket. The analyst is also responsible for identifying critical issues and engaging key resources while gathering information needed to effectively escalate problems in a fast-paced environment. Analysts in this position will be working in a fast paced, and sometimes high-pressure, environment and as a part of a team which is staffed on a continual 24/7/365 basis.
Responsibilities
  • Provides quality internal and external customer service surrounding the Company values.
  • Utilizes tools to identify and remediate/escalate incidents quickly.
  • Perform basic diagnosis and troubleshooting of technical events.
  • Train and master entry level system administrative tasks
  • Identify critical issues and engage key resources in a timely manner.
  • Gather and document information from multiple sources to determine path of escalation.
  • Thoroughly document all actions utilizing company tools including ticketing system
  • Maintain professionalism in all communications via phone, chat, and email.
  • Ability to follow written process documentation consistently.
  • Continually assist in evaluation and improvement of internal processes and procedure
  • Maintain a presentable appearance.
  • Participate in Incident Management Duties
  • Monitor critical systems to ensure they are running correctly.
  • Other duties as assigned.

Qualifications
  • Must possess strong customer service attitude and interpersonal skills.
  • Exudes serious professionalism in all facets of their work.
  • Ability to multi-task in order to meet primary goals as well as other duties as assigned.
  • Availability to work shifts as assigned including holidays or weekends.
  • Must be comfortable working on the phone with clients and peers.
  • Must be reliable and punctual - critical that this position is covered at all scheduled times.
  • Must be available to work all shifts if coverage gaps arise.
  • Proven ability to work effectively and cooperatively with others as well as independently.
  • Demonstrated flexibility, organization, and self-motivation.
  • Willingness to learn new processes or procedures and grow technical skill set.
  • Maintain professional communications with clients at all times.
  • Hands-on Personal Computer experience
  • Must be able to type 50 WPM, with accuracy.
  • Adequate professional experience and knowledge to perform Job Responsibilities
  • Excellent verbal, written, and interpersonal skills.
  • Ability to prioritize and organize effectively.
  • Ability to work on multiple projects simultaneously.
  • Ability to work both independently and with others.
  • Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines.
  • Proficiency in using MS Office Suite and Windows-based computer applications.

Preferred Experience
  • Prior work in a technical call center or ticket routing setting
  • 2 years or more of work experience in a customer service role
  • Prior technical experience or education in the Information Technology industry

Working Conditions
  • Office/Hybrid Enviroment

Pay Transparency
TierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements. It's important to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package including skill set, level of experience, geographic locations, and other relevant factors- i.e. budgetary requirements.
Pay Rate: $23.00
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