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Chat Support Jobs in Hanover, PA (NOW HIRING)

Shipfusion

Customer Support Specialist

York, PA · Hybrid

$55K - $65K/yr

Handle incoming chat, support tickets and email interaction with Shipfusion clients * Assist with day-to-day aspects of Support issues and optimization of service * Facilitating support requests ...

Shipfusion

Customer Support Specialist

York, PA · Hybrid

$17.75 - $23.75/hr

  • Medical

  • Dental

  • PTO

Handle incoming chat, support tickets and email interaction with Shipfusion clients * Assist with day-to-day aspects of Support issues and optimization of service * Facilitating support requests ...

Shipfusion

Customer Support Specialist

York, PA · On-site

$55K - $65K/yr

  • Medical

  • Dental

  • PTO

Handle incoming chat, support tickets and email interaction with Shipfusion clients * Assist with day-to-day aspects of Support issues and optimization of service * Facilitating support requests ...

Shipfusion

Senior Customer Success Manager

York, PA · On-site

  • Medical

  • Dental

  • PTO

Handle incoming chat, support tickets and email interaction with Shipfusion's clients * Managing customer projects through our proprietary customer portal * Be able to succeed in a high pressure ...

Shipfusion

Senior Customer Success Manager

York, PA

$80K - $95K/yr

Handle incoming chat, support tickets and email interaction with Shipfusion's clients * Managing customer projects through our proprietary customer portal * Be able to succeed in a high pressure ...

Shipfusion

Senior Customer Success Manager

York, PA · On-site

$80K - $95K/yr

  • Medical

  • Dental

  • PTO

Handle incoming chat, support tickets and email interaction with Shipfusion's clients * Managing customer projects through our proprietary customer portal * Be able to succeed in a high pressure ...

Shipfusion

Customer Success Manager

York, PA · On-site

$70K - $80K/yr

  • Medical

  • Dental

  • PTO

Handle incoming chat, support tickets and email interaction with Shipfusion's clients * Managing customer projects through our proprietary customer portal * Be able to succeed in a high pressure ...

Shipfusion

Customer Success Manager

York, PA · On-site

$70K - $80K/yr

  • Medical

  • Dental

  • PTO

Handle incoming chat, support tickets and email interaction with Shipfusion's clients * Managing customer projects through our proprietary customer portal * Be able to succeed in a high pressure ...

Shipfusion

Customer Success Manager

York, PA

$70K - $80K/yr

Handle incoming chat, support tickets and email interaction with Shipfusion's clients * Managing customer projects through our proprietary customer portal * Be able to succeed in a high pressure ...

Shipfusion

Senior Customer Success Manager

York, PA · On-site

$80K - $95K/yr

  • Medical

  • Dental

  • PTO

Handle incoming chat, support tickets and email interaction with Shipfusion's clients * Managing customer projects through our proprietary customer portal * Be able to succeed in a high pressure ...

Shipfusion

Customer Success Manager

York, PA

  • Medical

  • Dental

  • PTO

Handle incoming chat, support tickets and email interaction with Shipfusion's clients * Managing customer projects through our proprietary customer portal * Be able to succeed in a high pressure ...

L2 Brands

ERP Support Specialist

Hanover, PA

Description ERP Support Specialist Hanover, PA | Full-Time L2 Brands is a multi-brand apparel company home to League, Legacy, Ouray, Locale, and Wild Tribute. We are seeking a dedicated ERP Support ...

L2 Brands

ERP Support Specialist

Hanover, PA · On-site

Description: ERP Support Specialist Hanover, PA | Full-Time L2 Brands is a multi-brand apparel company home to League, Legacy, Ouray, Locale, and Wild Tribute. We are seeking a dedicated ERP Support ...

L2 Brands

ERP Support Specialist

Hanover, PA · On-site

Job Type Full-time Description ERP Support Specialist Hanover, PA Full-Time L2 Brands is a multi-brand apparel company home to League, Legacy, Ouray, Locale, and Wild Tribute. We are seeking a ...

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Showing results 1-20

All JobsChat Support JobsChat Support Jobs in Hanover, PA

Chat Support information

See Hanover, PA salary details

$13

$25

$42

How much do chat support jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for chat support in Hanover, PA is $25.04, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $27.26 per hour, depending on experience, location, and employer.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

Are remote chat support jobs legit?

Remote chat support jobs are legitimate positions that involve assisting customers via online chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications. However, job seekers should research employers to avoid scams and verify the legitimacy of offers before committing.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Some employers prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer to familiarize new agents with company policies and software.
What are the most commonly searched types of Chat Support jobs in Hanover, PA? The most popular types of Chat Support jobs in Hanover, PA are:
What are popular job titles related to Chat Support jobs in Hanover, PA? For Chat Support jobs in Hanover, PA, the most frequently searched job titles are:
What job categories do people searching Chat Support jobs in Hanover, PA look for? The top searched job categories for Chat Support jobs in Hanover, PA are:
What cities near Hanover, PA are hiring for Chat Support jobs? Cities near Hanover, PA with the most Chat Support job openings:
Chat Support jobs near you
Infographic showing various Chat Support job openings in Hanover, PA as of August 2026, with employment types broken down into 66% Full Time, and 34% Contract. Highlights an 74% In-person, and 26% Remote job distribution, with an average salary of $52,081 per year, or $25 per hour.

Customer Support Specialist

Shipfusion

York, PA • Hybrid

$55K - $65K/yr

Full-time

Re-posted 26 days ago

Job description

Shipfusion gives brands the best tools possible for building a successful eCommerce operation. We were founded by a team of long-time eCommerce and logistics professionals who believe retailers should be able to trust their fulfillment partners as much as their in-house team.

At Shipfusion we pride ourselves on our commitment to entrepreneurship and innovation. We are always looking for individuals who share these values, and who are looking to further their careers in a unique and rapidly growing organization!

The Opportunity:

We are looking for a highly motivated Support Associate to join our Customer Success team. Reporting to the Manager, Customer Experience you will be a key part of supporting Shipfusion's clients.

In this role you will…

  • Handle incoming chat, support tickets and email interaction with Shipfusion clients
  • Assist with day-to-day aspects of Support issues and optimization of service
  • Facilitating support requests within Shipfusion's facilities as required
  • Manage orders in "Review" in Shipfusion Support Portal
  • Execute support tickets from start to finish
  • Reshipments, requests for receiving inventory, status of returns and general updates
  • Communicate directly with the customer and carriers regarding shipments and shipment issues
  • Follow up on internal order status for aged orders
  • Work directly with our Client Service, Engineering and Warehouse teams to ensure deliverables are being achieved
  • Generate and distribute reporting to the business outlining Client Support issues and metrics
  • Ensure the integrity and continued operation of the food safety system (SQF Program) in the event of organizational or personnel changes within the company or associated facilities.

What You'll Bring to the Team (Required Skills):

  • 2+ years experience working in an customer service, warehousing or logistics environment
  • Excellent written and oral communication skills
  • A self-starter who is result-oriented, resourceful, innovative, intellectually curious and who takes initiative and risks.
  • Demonstrate strong ability to embrace and adapt to changes and learn quickly in a fast-paced environment
  • Strong organizational skills
  • Experience with Zendesk Support and Hubspot a plus but not mandatory

Why join Shipfusion?

Attractive Salary and Lucrative Compensation Plan: Earn what you deserve with our competitive and rewarding salary package.

Comprehensive Health and Dental Coverage: Enjoy peace of mind with health and dental benefits for you and your loved ones, starting from day one.

Generous Vacation Time: Recharge and explore with 15 days of paid vacation and 5 paid wellness days.

Cutting-Edge Tech Setup: Receive a brand-new MacBook shipped to you, plus a budget to personalize your workspace with peripherals of your choice.

Vibrant Company Social Events: Connect and celebrate with exciting social events that bring our team together.

Hybrid Work Opportunities: Enjoy the flexibility and convenience of working from the comfort of your home.

Exclusive Employee Discounts: Enjoy special savings with our employee discount program on your favorite products.

Calm App Subscription: Receive 100% coverage for the Calm app, providing you with resources for meditation, sleep improvement, and stress management.

Positive Company Culture: Join a workplace known for its supportive, inclusive, and dynamic culture.

High Employee Retention Rates: Be part of a company where employees are valued and tend to stay, reflecting our commitment to employee satisfaction and growth.

Compensation Range
$55,000—$65,000 USD