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Chat Support Jobs in Delavan, WI (NOW HIRING)

TEKsystems

Help Desk Support

Beloit, WI · On-site

$19 - $21/hr

Support users with Active Directory account management, including password resets, account unlocks, and basic user administration. * Diagnose and escalate complex issues to higher-level support teams ...

TEKsystems c/o Allegis Group

Help Desk Support

Beloit, WI · On-site

$19 - $21/hr

Support users with Active Directory account management, including password resets, account unlocks, and basic user administration. * Diagnose and escalate complex issues to higher-level support teams ...

TEKsystems

Help Desk Support

Beloit, WI

$19 - $21/hr

Support users with Active Directory account management, including password resets, account unlocks, and basic user administration. * Diagnose and escalate complex issues to higher-level support teams ...

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All JobsChat Support JobsChat Support Jobs in Delavan, WI

Chat Support information

See Delavan, WI salary details

$12

$23

$39

How much do chat support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for chat support in Delavan, WI is $23.24, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $25.29 per hour, depending on experience, location, and employer.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat or messaging platforms are often preferred, and some employers may require basic computer skills or training on specific tools. Certification is not usually mandatory but can enhance job prospects.

What does a chat support job do?

A chat support job involves assisting customers through online messaging platforms by answering questions, resolving issues, and providing product or service information. It requires good communication skills, familiarity with chat tools, and the ability to handle multiple conversations simultaneously.

What cities near Delavan, WI are hiring for Chat Support jobs?

Cities near Delavan, WI with the most Chat Support job openings:

Chat Support jobs near you
Infographic showing various Chat Support job openings in Delavan, WI as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 26% Part Time, 4% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $48,344 per year, or $23.2 per hour.

Welcome Center Coordinator

Rock Valley College

Rockford, IL • On-site

$21.31 - $24/hr

Full-time, Part-time

This job post has expired today. Applications are no longer accepted.

Job description

Position Type:
Support Staff
Date Posted:
8/4/2026
Location:
Rock Valley College
Position Title: Welcome Center Coordinator
Department: Recruitment and Admissions (STR)
Division: Academic and Student Affairs (ASA)
Employee Status: Continuous Part-time (CPT) (up to 25 hours a week)
Type: Support Staff Association (SSA-Union)
Grade: 10
Salary: ($21.31-$24.00 hourly)
General Working Hours: Monday-Thursday (1pm-6pm) Friday 12pm-5pm
FLSA: Non-exempt
ICCB Classification: Clerical
Issued: October 2003
Revised: JA 6-07; 7-08; 9-11; 8-13; 7-14, 9-17, 4-22, 8-26
Application Deadline: Tuesday, August 18, 2026
Rock Valley College does not offer sponsorship for employment-based visas for this position now or in the future. Applicants must be currently authorized to work in the United States without the need for employer sponsorship.
Reporting Relationships
Reports to: General supervision is received from the Director of New Student Recruitment
Supervision Exercised: Supervision may be exercised over student workers and ambassadors.
Job Summary
Using independent judgment and minimal supervision, coordinate the daily operations of the Welcome Center and serve as a primary resource for prospective and current students. Oversee front-line enrollment services, including customer service, application processing, CRM workflow management, student account support, campus visits, and student worker supervision. Coordinate the Student Ambassador program and ensure efficient delivery of enrollment services through effective use of the College's Customer Relationship Management (CRM) system and related technologies. Exercise sound judgment, critical thinking, confidentiality, and professionalism while providing exceptional service to students, families, faculty, staff, and the community.
Essential Duties and Responsibilities include the following. Related duties may be assigned.
  • Coordinate the daily operations of the Welcome Center, including front desk services, admissions email, online chat, switchboard, and visitor experience.
  • Serve as the primary operational lead for application intake and processing through the College's Customer Relationship Management (CRM) system.
  • Review, verify, and manage applicant information within the CRM to ensure accuracy, completeness, and timely processing.
  • Monitor and manage CRM workflows, tasks, queues, and communications to support prospective students throughout the enrollment process.
  • Provide first-level troubleshooting and support for CRM, student portal, network account, email, password, and multi-factor authentication issues, escalating complex technical issues when appropriate.
  • Monitor applications and student account activity for suspicious, inconsistent, or potentially fraudulent information, escalating concerns through established College procedures to help protect the integrity of the enrollment process.
  • Coordinate campus visit programs, individual appointments, and prospective student onboarding activities.
  • Coordinate the Student Ambassador program, including recruitment, hiring, scheduling, training, mentoring, and performance management of student employees and volunteers.
  • Supervise Welcome Center student workers and ensure appropriate staffing for front desk operations, campus tours, outreach activities, and special events.
  • Provide exceptional customer service through in-person, phone, email, chat, and virtual interactions while serving as a primary resource for prospective and current students.
  • Assist students with admissions, account access, Self-Service, student email, and other enrollment-related systems.
  • Make appropriate referrals to Financial Aid, Records and Registration, Academic Advising, Disability Support Services, Career Services, Counseling, and other campus resources.
  • Assist with the Student ID card process.
  • Monitor and recommend improvements to Welcome Center operations, customer service processes, CRM workflows, and communication strategies.
  • Collect, analyze, and prepare operational reports related to Welcome Center services, CRM activities, application processing, and student engagement.
  • Maintain accurate and current enrollment information on the College website and other communication platforms, as assigned.
  • Cross-train in departmental functions and provide operational support across Enrollment Services during peak periods.
  • Provide outreach and event support for recruitment activities, orientations, registration events, and campus programs.
  • Participate in emergency response procedures and departmental continuity planning.
  • Serve on College committees and workgroups as assigned.
  • Some evening and weekend work is required.
  • Perform other duties as assigned.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum Qualifications
Associate's Degree Required. Demonstrated ability and skill in working with diverse students, faculty, and staff. Must have a valid driver's license. Knowledge of data collection and analysis. Experience with Microsoft Office Suite and other PC applications. Windows, Microsoft Word, Excel (spreadsheet design and entry), database entry, Web page maintenance and ability to learn the college's administrative software system.
Required Attributes
Strong oral and written communication skills. Ability to work flexible schedule, if needed.
Preferred Qualifications
Bachelor's degree is preferred.
Experience working in a community college setting preferred.
Experience in admissions/recruiting, supervision, and event planning preferred

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