... associate questions in Slack, contributing to scripts and templates, and ensuring every interaction ... Respond to inbound email/phone inquiries and manage real-time chat support (in future-state ...
... associate questions in Slack, contributing to scripts and templates, and ensuring every interaction ... Respond to inbound email/phone inquiries and manage real-time chat support (in future-state ...
... associate questions in Slack, contributing to scripts and templates, and ensuring every interaction ... Respond to inbound email/phone inquiries and manage real-time chat support (in future-state ...
... associate questions in Slack, contributing to scripts and templates, and ensuring every interaction ... Respond to inbound email/phone inquiries and manage real-time chat support (in future-state ...
Customer Experience Associate, Seasonal
Columbus, OH · On-site
$15.50 - $20.50/hr
Customer Experience Associate Huckberry is looking for a Customer Experience Associate who thrives ... support through several different channels of communication, including email, phone, and live chat.
New
Customer Experience Associate, Seasonal
Columbus, OH · On-site
$15.50 - $20.50/hr
Customer Experience Associate Huckberry is looking for a Customer Experience Associate who thrives ... support through several different channels of communication, including email, phone, and live chat.
New
TECHNICAL SUPPORT REPRESENTATIVE - PART-TIME
Hilliard, OH · On-site
$19/hr
... associates are supported, empowered, and valued. We are seeking selfmotivated, resultsdriven ... Manage large amounts of inbound contacts promptly via Phones, Chat, Text, and Email. * Maintain a ...
TECHNICAL SUPPORT REPRESENTATIVE - PART-TIME
Hilliard, OH · On-site
$19/hr
... associates are supported, empowered, and valued. We are seeking selfmotivated, resultsdriven ... Manage large amounts of inbound contacts promptly via Phones, Chat, Text, and Email. * Maintain a ...
... where associates are supported, empowered, and valued. We are seeking self‑motivated ... Manage large amounts of inbound contacts promptly via Phones, Chat, Text, and Email. * Maintain a ...
Quick apply
... where associates are supported, empowered, and valued. We are seeking self‑motivated ... Manage large amounts of inbound contacts promptly via Phones, Chat, Text, and Email. * Maintain a ...
Front Desk Associate (Evening)
Powell, OH · On-site
$11 - $18/hr
Front Desk Associate (Evening) Join the Sweet Peas Family as a Front Desk Rockstar! Are you ... Answer customer inquiries via phone, email, chat, or in-person * Provide support with sign-ups and ...
Front Desk Associate (Evening)
Powell, OH · On-site
$11 - $18/hr
Front Desk Associate (Evening) Join the Sweet Peas Family as a Front Desk Rockstar! Are you ... Answer customer inquiries via phone, email, chat, or in-person * Provide support with sign-ups and ...
TECHNICAL SUPPORT REPRESENTATIVE - PART-TIME
Hilliard, OH · On-site
$19/hr
... associates are supported, empowered, and valued. We are seeking self-motivated, results-driven ... Manage large amounts of inbound contacts promptly via Phones, Chat, Text, and Email. * Maintain a ...
TECHNICAL SUPPORT REPRESENTATIVE - PART-TIME
Hilliard, OH · On-site
$19/hr
... associates are supported, empowered, and valued. We are seeking self-motivated, results-driven ... Manage large amounts of inbound contacts promptly via Phones, Chat, Text, and Email. * Maintain a ...
TECHNICAL SUPPORT REPRESENTATIVE - FULL-TIME
Hilliard, OH · On-site
$19/hr
... where associates are supported, empowered, and valued. Our teams play a hands-on role in bringing ... Manage large amounts of inbound contacts promptly via Phones, Chat, Text, and Email. * Maintain a ...
TECHNICAL SUPPORT REPRESENTATIVE - FULL-TIME
Hilliard, OH · On-site
$19/hr
... where associates are supported, empowered, and valued. Our teams play a hands-on role in bringing ... Manage large amounts of inbound contacts promptly via Phones, Chat, Text, and Email. * Maintain a ...
TECHNICAL SUPPORT REPRESENTATIVE - FULL-TIME
Hilliard, OH · On-site
$19/hr
... where associates are supported, empowered, and valued. Our teams play a hands-on role in bringing ... Manage large amounts of inbound contacts promptly via Phones, Chat, Text, and Email. * Maintain a ...
Quick apply
TECHNICAL SUPPORT REPRESENTATIVE - FULL-TIME
Hilliard, OH · On-site
$19/hr
... where associates are supported, empowered, and valued. Our teams play a hands-on role in bringing ... Manage large amounts of inbound contacts promptly via Phones, Chat, Text, and Email. * Maintain a ...
... where associates are supported, empowered, and valued. Our teams play a hands-on role in bringing ... Manage large amounts of inbound contacts promptly via Phones, Chat, Text, and Email. * Maintain a ...
... where associates are supported, empowered, and valued. Our teams play a hands-on role in bringing ... Manage large amounts of inbound contacts promptly via Phones, Chat, Text, and Email. * Maintain a ...
Customer Support
Milford, OH · On-site
$14.75 - $19/hr
... chat, and email channels. Resolve customer issues at the first point of contact wherever possible, leveraging product knowledge and troubleshooting skills. Deliver a professional, empathetic, and ...
Customer Support
Milford, OH · On-site
$14.75 - $19/hr
... chat, and email channels. Resolve customer issues at the first point of contact wherever possible, leveraging product knowledge and troubleshooting skills. Deliver a professional, empathetic, and ...
Respond to inbound support calls, voicemails, and chat requests. * Provide basic user training on ... Associate degree or higher in Information Technology, Computer Science, or a related discipline.
Quick apply
Respond to inbound support calls, voicemails, and chat requests. * Provide basic user training on ... Associate degree or higher in Information Technology, Computer Science, or a related discipline.
Respond to inbound support calls, voicemails, and chat requests. * Provide basic user training on ... Associate degree or higher in Information Technology, Computer Science, or a related discipline.
Respond to inbound support calls, voicemails, and chat requests. * Provide basic user training on ... Associate degree or higher in Information Technology, Computer Science, or a related discipline.
Office Associate
Middleburg Heights, OH · On-site
$16/hr
Provides customer service support by answering a high volume of inbound calls, managing counter ... web, chat, mail, fax, etc.) * Consistently meets or exceeds performance standards for service ...
Office Associate
Middleburg Heights, OH · On-site
$16/hr
Provides customer service support by answering a high volume of inbound calls, managing counter ... web, chat, mail, fax, etc.) * Consistently meets or exceeds performance standards for service ...
Sales Associate, Jewelry
Cleveland, OH · On-site
$19 - $21/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... We aim to support our growing families. Employees can utilize our paid parental leave to bond and ...
Quick apply
Sales Associate, Jewelry
Cleveland, OH · On-site
$19 - $21/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... We aim to support our growing families. Employees can utilize our paid parental leave to bond and ...
Sales Associate, Jewelry
Cleveland, OH · On-site
$19 - $21/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... We aim to support our growing families. Employees can utilize our paid parental leave to bond and ...
Sales Associate, Jewelry
Cleveland, OH · On-site
$19 - $21/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... We aim to support our growing families. Employees can utilize our paid parental leave to bond and ...
Sales Associate, Jewelry
Columbus, OH · On-site
$16 - $19.75/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... In addition to our giving back programs, our teams support local initiatives and spend time ...
Sales Associate, Jewelry
Columbus, OH · On-site
$16 - $19.75/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... In addition to our giving back programs, our teams support local initiatives and spend time ...
Sales Associate, Jewelry
Cleveland, OH · On-site
$19 - $21/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... In addition to our giving back programs, our teams support local initiatives and spend time ...
Sales Associate, Jewelry
Cleveland, OH · On-site
$19 - $21/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... In addition to our giving back programs, our teams support local initiatives and spend time ...
Technology Support Specialist
Bowling Green, OH · On-site +1
... chat, remote support software, and/or on site (in-person). As the primary representative for ... Associate's Degree The following Degree is preferred: * Bachelor's Degree The following Experience ...
Technology Support Specialist
Bowling Green, OH · On-site +1
... chat, remote support software, and/or on site (in-person). As the primary representative for ... Associate's Degree The following Degree is preferred: * Bachelor's Degree The following Experience ...
Technology Support Specialist
Bowling Green, OH · On-site +1
$47K - $69K/yr
... chat, remote support software, and/or on site (in-person). As the primary representative for ... Associate's Degree The following Degree is preferred: Bachelor's Degree The following Experience is ...
Technology Support Specialist
Bowling Green, OH · On-site +1
$47K - $69K/yr
... chat, remote support software, and/or on site (in-person). As the primary representative for ... Associate's Degree The following Degree is preferred: Bachelor's Degree The following Experience is ...
Chat Support Associate information
What is a chat support associate?
Chat Support Associates are customer service professionals who assist clients and customers through online chat platforms. Their main responsibilities include answering questions, resolving issues, and providing information about products or services in real-time. They use written communication skills to deliver prompt and accurate support, often handling multiple conversations simultaneously. This role is essential for businesses looking to provide efficient and accessible customer service through digital channels.
What are the key skills and qualifications needed to thrive as a chat support associate?
To thrive as a Chat Support Associate, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, chat support software, and basic troubleshooting tools is often required. Patience, empathy, and multitasking are standout soft skills for engaging with customers and managing multiple conversations simultaneously. These skills ensure efficient and positive customer interactions, leading to higher satisfaction and loyalty.
What are some common challenges faced by chat support associates, and how can they be managed effectively?
Chat Support Associates often encounter challenges such as handling multiple conversations simultaneously, dealing with frustrated or unclear customers, and maintaining response quality under time pressure. Successfully managing these challenges involves using pre-approved response templates, active listening, and effective time management skills. Regular training and clear escalation procedures also help associates resolve complex issues efficiently, ensuring both customer satisfaction and a manageable workflow.
What are the most commonly searched types of Chat Support jobs in Ohio?
The most popular types of Chat Support jobs in Ohio are:
What cities in Ohio are hiring for Chat Support Associate jobs?
Cities in Ohio with the most Chat Support Associate job openings:
Senior Customer Contact Specialist
Columbus, OH • On-site
Upstart
Full-time
Re-posted 12 days ago
Key responsibilities
Respond to inbound email, phone inquiries, and manage real-time chat support to provide accurate and timely information.
Take ownership of escalation calls from applicants requesting a supervisor and resolve concerns professionally while adhering to compliance and policy guidelines.
Support funnel conversion by proactively identifying and addressing common applicant questions or pain points.
Upstart rating
7.6
Based on 6 frontline employees who took The Breakroom Quiz
Job description
The Team:
As a Senior Customer Contact Specialist at Upstart, you'll be part of a multi-skilled team that supports applicants across phone, email, and other digital channels throughout the pre-origination journey. You'll handle a wide range of regulatory, general, and complex application-related inquiries, with a primary focus on resolving escalations from our frontline vendor support team. In this role, you'll serve as a subject matter expert on our products and procedures-answering associate questions in Slack, contributing to scripts and templates, and ensuring every interaction meets our quality, compliance, and SLA expectations.
How you'll make an impact
- Respond to inbound email/phone inquiries and manage real-time chat support (in future-state implementation), providing accurate, helpful, and timely information.
- Take ownership of escalation calls from applicants requesting a supervisor, resolving concerns professionally while adhering to compliance and policy guidelines.
- Act as a subject matter expert by answering questions from our vendor support teams via slack.
- Support funnel conversion by proactively identifying and addressing common applicant questions or pain points.
- Maintain accurate notes of all applicant interactions to ensure visibility and alignment across teams.
- Identify opportunities to improve CX processes, documentation, or messaging based on recurring feedback or support trends.
Minimum Qualifications
- 1-2 years of experience in customer service and/or contact center support within a financial services or fintech environment.
- Outstanding communication and interpersonal skills, including the ability to explain complex information clearly and professionally.
- Proven ability to handle sensitive or escalated customer conversations with empathy and professionalism.
- Comfortable navigating multiple systems and tools simultaneously (e.g., Salesforce, Vesta, telephony and chat platforms).
- Demonstrated expertise in time management, effectively prioritizing and balancing competing tasks to meet tight deadlines.
- Impeccable judgment and acute attention to detail; ability to identify/anticipate customers' needs and clarify information.
- Proven track record of excelling in a metric based environment.
Preferred Qualifications
- Financial services industry experience.
- Familiarity with front-line customer support tools and knowledge management platforms.
- Comfort working in high-growth, change-oriented environments where feedback loops are fast and frequent.
- Previous experience providing service for multiple product lines
Position location This role is available in the following locations: within 60 mi of Columbus, OH
Time zone requirements The team operates on the East/West coast time zones.
- The open shift times that we currently have are:
- Tuesday-Saturday: 11:30-8pm (EST)
- Sunday-Thursday: 11:30-8pm (EST)
Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions' cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time. For this specific team and role, you are required to be in office 2 days a week.