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Chat Representative Jobs in Jackson, MS (NOW HIRING)

Virginia Farm Bureau Mutual

Policy Service Rep

Ridgeland, MS · On-site

$34K - $47K/yr

Provides quality customer service by communicating and processing transactions by phone, e-mail, and chat; logs all interactions via phone, email, and chat into a software application to ensure a ...

Sharecare

Lead Customer Service Rep

Jackson, MS · On-site

... chat, email, or fax.?? * Provide support for the customer service team through the manning and ... Serving as a resource and assisting the team of Customer Service Representatives (CSR's) with ...

Virginia Farm Bureau

CSR I - Policy Services

Jackson, MS · On-site

$14 - $19/hr

Logs all interactions via phone, e-mail, and chat into a software application to ensure that we have a detailed interaction history logged for each interaction. Performs duties associated to policy ...

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All JobsChat Representative JobsChat Representative Jobs in Jackson, MS

Chat Representative information

See Jackson, MS salary details

$10

$18

$29

How much do chat representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for chat representative in Jackson, MS is $18.48, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $20.10 per hour, depending on experience, location, and employer.

What is a chat representative?

Chat Representatives are customer service professionals who assist customers through online chat platforms. They answer inquiries, resolve issues, and provide information about products or services in real-time. Their role is crucial for companies that offer live chat support, ensuring customers receive prompt and effective help. Chat Representatives need strong communication skills, the ability to multitask, and a good understanding of the company's offerings. They often work remotely or in call centers, handling multiple conversations at once.

What are the key skills and qualifications needed to thrive as a chat representative, and why are they important?

To thrive as a Chat Representative, you need excellent written communication, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving skills, patience, and the ability to multitask help you stand out in this role. These skills ensure efficient resolution of customer inquiries and contribute to positive customer experiences and brand reputation.

What are some common challenges faced by chat representatives, and how can they be managed effectively?

Chat Representatives often encounter challenges such as managing multiple chat conversations simultaneously, addressing complex customer issues in real-time, and maintaining a friendly tone under pressure. To handle these effectively, it helps to develop strong multitasking and time-management skills, utilize quick-access resources like FAQs or knowledge bases, and practice clear, concise written communication. Regular training and support from supervisors can also make it easier to stay updated on products and best practices, ultimately leading to more efficient problem-solving and higher customer satisfaction.

What does a chat representative do?

Chat representatives provide online customer service through a live chat support system. Your specific job duties vary, depending on your company and industry. But general responsibilities may include using online chat portals to answer questions, resolve payment issues, or help customers place orders. Technical chat representatives may help customers fix or solve problems they have with their electronics or service systems. Most chat representatives focus on communicating through text chat systems and email, but companies may also ask you to use a voice chat system. Chat representatives may work in a customer support facility, an office, or remotely from home.

What is the difference between Chat Representative vs Customer Service Agent?

AspectChat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications are common
Work EnvironmentOnline or remote chat platforms, customer support centersCall centers, retail stores, online support
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles, skills, and job requirementsSimilar roles, career progression, and differences

Both Chat Representatives and Customer Service Agents focus on assisting customers, often requiring similar skills and certifications. The main difference lies in the communication medium: Chat Representatives primarily handle online chat support, while Customer Service Agents may work via phone, email, or in person. Understanding these distinctions helps job seekers find roles aligned with their skills and preferences.

More about Chat Representative jobs

What are the most commonly searched types of Chat Representative jobs in Jackson, MS?

The most popular types of Chat Representative jobs in Jackson, MS are:

What are popular job titles related to Chat Representative jobs in Jackson, MS?

For Chat Representative jobs in Jackson, MS, the most frequently searched job titles are:

What job categories do people searching Chat Representative jobs in Jackson, MS look for?

The top searched job categories for Chat Representative jobs in Jackson, MS are:

Chat Representative jobs near you
Infographic showing various Chat Representative job openings in Jackson, MS as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,441 per year, or $18.5 per hour.

Eligibility Screening Services Representative- Onsite

Merit Health River Oaks

Flowood, MS

$13.50 - $18.25/hr

Full-time

Posted 11 days ago

Job description

Job Description

Job Summary 

The schedule for this position is: 10:00 am -6:30 pm, Tuesday - Saturday
The Eligibility Screening Services Representative serves as the initial point of contact for customers, addressing inquiries, resolving issues, and delivering high-quality service to ensure a positive customer experience. This entry-level role requires excellent communication skills, attention to detail, and the ability to manage a variety of customer requests through multiple channels, including phone, email, and chat. The Representative works in a performance-driven environment, adhering to established service metrics and standards, while collaborating with other departments to ensure timely and effective resolution of customer concerns. 
Essential Functions

  • Responds to customer inquiries through phone, email, chat, or other communication channels, providing accurate and timely information.
  • Clarifies and resolves customer issues by identifying their needs, determining root causes, and implementing effective solutions.
  • Escalates complex or unresolved issues to appropriate team members or departments, ensuring prompt follow-up and resolution.
  • Provides triage support for common issues related to platforms, applications, and back-office processes.
  • Documents all interactions accurately and thoroughly in the customer relationship management (CRM) system, ensuring detailed records of inquiries and resolutions.
  • Adheres to quality standards and key performance indicators (KPIs), including productivity, response times, and customer satisfaction ratings.
  • Delivers exceptional customer service by maintaining professionalism, patience, and a customer-focused attitude in all interactions.
  • Contributes to a team-oriented work environment by sharing insights, offering assistance, and collaborating effectively with peers and supervisors.
  • Performs other duties as assigned.
  • Maintains regular and reliable attendance.
  • Complies with all policies and standards.

Qualifications

  • H.S. Diploma or GED required
  • Associate Degree or some college coursework in a related field preferred
  • 1-2 years of customer service experience required, preferably in a call center or help desk environment required
  • Familiarity with CRM software and customer service tools preferred

Knowledge, Skills and Abilities

  • Strong verbal and written communication skills, with the ability to clearly convey information and resolve customer concerns.
  • Proficient in using computer systems, including Microsoft Office Suite and CRM platforms.
  • Excellent problem-solving and critical-thinking abilities.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • Detail-oriented with a strong focus on accuracy and quality.
  • Demonstrated ability to work independently and as part of a team.
  • Strong interpersonal skills and the ability to build rapport with customers and colleagues.

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