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Chat Representative Jobs in Jackson, MS (NOW HIRING)

Palermo Rhodes

Sales Representative

Jackson, MS · On-site

... Representative Sales Representative to cover Southern Mississippi calling on major commercial contractors selling per-engineered metal buildings. Excellent sales skills and take off ability a must.

DEX Imaging

Sales Representative

Flowood, MS

This representative should be comfortable working independently and have excellent communication skills. This position requires an aptitude for establishing and maintaining sales volume, product mix ...

Summit Business Group

Sales Representative

Brandon, MS · On-site

$65K - $110K/yr

Direct Sales Representative Number Of Openings: 1 Territory Sales About Us: Summit Business Group is a rapidly growing insurance agency committed to providing outstanding supplemental benefits plans ...

DEX Imaging

Sales Representative

Flowood, MS

This representative should be comfortable working independently and have excellent communication skills. This position requires an aptitude for establishing and maintaining sales volume, product mix ...

Kimball Midwest

Sales Representative

Jackson, MS · On-site

$55K - $95K/yr

Sales Representative (Hybrid) As a Sales Representative, you are accountable for engaging with existing and prospective customers, promoting products and services, and generating sales revenue.

DEX Imaging

Sales Representative

Flowood, MS · On-site

This representative should be comfortable working independently and have excellent communication skills. This position requires an aptitude for establishing and maintaining sales volume, product mix ...

DEX Imaging

Sales Representative

Flowood, MS

This representative should be comfortable working independently and have excellent communication skills. This position requires an aptitude for establishing and maintaining sales volume, product mix ...

DEX Imaging

Sales Representative

Flowood, MS · On-site

This representative should be comfortable working independently and have excellent communication skills. This position requires an aptitude for establishing and maintaining sales volume, product mix ...

DEX Imaging

Sales Representative

Flowood, MS · On-site

This representative should be comfortable working independently and have excellent communication skills. This position requires an aptitude for establishing and maintaining sales volume, product mix ...

Summit Business Group

Sales Representative

Madison, MS · On-site

$65K - $110K/yr

Sales Representative Number Of Openings: 1 Territory Sales Join our dynamic sales team at Summit where we reward your drive and determination. Current or former athletes or individuals with a ...

LeafHome

LHWS Sales Rep

Ridgeland, MS · On-site

$150K/yr

Leaf Home Water Solutions, a division of Leaf Home is looking to grow our teamofOutside Sales Representatives TODAY! Why Work with Leaf Home Water Solutions? Working with Leaf Home Water Solutions is ...

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Showing results 21-40

All JobsChat Representative JobsChat Representative Jobs in Jackson, MS

Chat Representative information

See Jackson, MS salary details

$10

$18

$29

How much do chat representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for chat representative in Jackson, MS is $18.48, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $20.10 per hour, depending on experience, location, and employer.

What is a chat representative?

Chat Representatives are customer service professionals who assist customers through online chat platforms. They answer inquiries, resolve issues, and provide information about products or services in real-time. Their role is crucial for companies that offer live chat support, ensuring customers receive prompt and effective help. Chat Representatives need strong communication skills, the ability to multitask, and a good understanding of the company's offerings. They often work remotely or in call centers, handling multiple conversations at once.

What are the key skills and qualifications needed to thrive as a chat representative, and why are they important?

To thrive as a Chat Representative, you need excellent written communication, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving skills, patience, and the ability to multitask help you stand out in this role. These skills ensure efficient resolution of customer inquiries and contribute to positive customer experiences and brand reputation.

What are some common challenges faced by chat representatives, and how can they be managed effectively?

Chat Representatives often encounter challenges such as managing multiple chat conversations simultaneously, addressing complex customer issues in real-time, and maintaining a friendly tone under pressure. To handle these effectively, it helps to develop strong multitasking and time-management skills, utilize quick-access resources like FAQs or knowledge bases, and practice clear, concise written communication. Regular training and support from supervisors can also make it easier to stay updated on products and best practices, ultimately leading to more efficient problem-solving and higher customer satisfaction.

What does a chat representative do?

Chat representatives provide online customer service through a live chat support system. Your specific job duties vary, depending on your company and industry. But general responsibilities may include using online chat portals to answer questions, resolve payment issues, or help customers place orders. Technical chat representatives may help customers fix or solve problems they have with their electronics or service systems. Most chat representatives focus on communicating through text chat systems and email, but companies may also ask you to use a voice chat system. Chat representatives may work in a customer support facility, an office, or remotely from home.

What is the difference between Chat Representative vs Customer Service Agent?

AspectChat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications are common
Work EnvironmentOnline or remote chat platforms, customer support centersCall centers, retail stores, online support
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles, skills, and job requirementsSimilar roles, career progression, and differences

Both Chat Representatives and Customer Service Agents focus on assisting customers, often requiring similar skills and certifications. The main difference lies in the communication medium: Chat Representatives primarily handle online chat support, while Customer Service Agents may work via phone, email, or in person. Understanding these distinctions helps job seekers find roles aligned with their skills and preferences.

More about Chat Representative jobs

What are the most commonly searched types of Chat Representative jobs in Jackson, MS?

The most popular types of Chat Representative jobs in Jackson, MS are:

What are popular job titles related to Chat Representative jobs in Jackson, MS?

For Chat Representative jobs in Jackson, MS, the most frequently searched job titles are:

What job categories do people searching Chat Representative jobs in Jackson, MS look for?

The top searched job categories for Chat Representative jobs in Jackson, MS are:

Chat Representative jobs near you
Infographic showing various Chat Representative job openings in Jackson, MS as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,441 per year, or $18.5 per hour.

Customer Service Representative - Technical

Disabled Veterans Solutions

Bentonia, MS • On-site

$18.92/hr

Other

Posted 6 days ago

Job description

Customer Service Representative - Technical
Disabled Veteran Solutions (DVS)
Pay: $18.92/hour
Status: Full-Time Regular (36-40 hours/week)
Location: Remote, must reside in PA, TX, MS, or VA.
About Disabled Veteran Solutions
Disabled Veteran Solutions (DVS) is a nationally recognized Service-Disabled Veteran Owned Small Business (SDVOSB) providing high-quality Business Process Outsourcing (BPO) services. We are committed to excellence, accountability, and service-both to our clients and to the employees who power our success. At DVS, we value professionalism, reliability, and a customer-first mindset.
Position Overview
The Customer Service Representative (CSR) role is responsible for delivering exceptional customer care and creating sustainable value for customers through phone, email, text, web chat, and case management interactions. This role supports a high-volume tolling services program and requires strong communication skills, attention to detail, and the ability to navigate multiple systems while delivering accurate, empathetic support.
Successful candidates are dependable, tech-savvy, customer-focused, and able to thrive in a structured, performance-driven call center environment.
Key Responsibilities
Customer interactions may include, but are not limited to:
  • Reviewing and updating toll account information
  • Processing tolls, violations, and related inquiries
  • Resolving toll charge disputes
  • Assisting with congestion pricing questions
  • Guiding customers through application status checks and walkthroughs
Additional responsibilities include:
  • Managing a high volume of inbound inquiries in a timely and professional manner
  • Working suspended customer accounts to bring them current while educating customers on best practices to maintain account standing
  • Identifying different account types (e.g., residency-based, DMV-related) and ensuring proper routing or resolution
  • Creating, documenting, and reviewing service requests accurately
  • Collaborating with internal departments to ensure customer issues are fully resolved
  • Delivering consistently high-quality customer service across all interactions
Training & Attendance Requirements (Mandatory)
Training and nesting (a supervised transition period into live customer interactions) are 100% mandatory. Attendance is critical to success in this role.
  • No time off, late arrivals, or early departures are permitted during training or nesting
  • Failure to meet attendance requirements during training may result in termination
  • Two assessments must be passed during and at the conclusion of training to meet employment requirements
Training Schedule:
  • Training Start: 9/11/2026
  • Training Hours: 8:30 AM - 5:00 PM EST, Monday-Friday
  • Training Duration: Approximately 3 weeks
Webcam usage is required during training and production. Associates may be asked to be on camera for coaching sessions or team meetings.
Work Schedule & Availability
  • Open availability required Monday-Sunday
  • Scheduled 5 days per week
  • Every other Saturday required (counted as one of the 5 scheduled days)
Production Hours:
  • Monday-Friday: Between 7:00 AM - 7:30 PM EST
  • Saturday & Sunday: Between 8:00 AM - 2:30 PM EST You WILL be scheduled every other Saturday
Schedules are based on business needs and may change weekly. Shifts may vary day-to-day. If assigned the last shift of the evening, extended hours may be required based on call volume.
Overtime is paid for hours worked over 40 in a workweek.
Compensation & Benefits
  • $18.92/hour - Paid Weekly
  • Paid training at the applicable hourly rate
  • Benefits after 90 Day Probationary period is completed
Equipment & Technical Requirements
  • A Company-issued computer and headset will be provided for performing job functions.
Candidates must have:
  • Reliable, high-speed internet (hard-wired via Ethernet through DSL or Fiber only; Wi-Fi, in home hotspots, and satellite internet are not permitted)
  • A private, dedicated workspace suitable for remote work
Candidates will be required to demonstrate computer proficiency through an assessment and a live Microsoft Teams session.
Minimum Qualifications
  • High school diploma or GED required
  • Minimum of 6 months customer service experience (call center experience preferred)
  • Strong verbal and written communication skills, MUST be able to read, write, speak and understand English language fluently
  • Basic to advanced computer proficiency and ability to navigate multiple systems required
  • Ability to troubleshoot common technical issues
  • Ability to pass background check and drug screening (no cost to candidate)
  • Professional, dependable, and able to adhere to strict attendance and scheduling requirements
Additional Employment Information
  • This is a full-time position; part-time roles are not available
  • Schedules are assigned based on program needs
  • Lunch and break schedules are assigned and must be adhered to
Ready to Apply?
If you meet the qualifications listed above, you're dependable, customer-focused, and ready to succeed in a structured, remote call center environment, we encourage you to apply today. Join Disabled Veteran Solutions and be part of a mission-driven organization committed to excellence, service, and professional growth.
A pre-employment drug screening and criminal background check are required prior to employment.

Apply