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Chat Representative Jobs in Alabama (NOW HIRING)

MCI Careers

$15.75 - $21.50/hr

... Service Representative to provide exceptional support and ensure every customer receives ... Responsibilities Key Responsibilities: * Assist customers by phone, email, or chat. * Respond to ...

Disabled Veteran Solutions

$18.92/hr

Customer Service Representative - Technical Disabled Veteran Solutions (DVS) Pay: $18.92/hour ... web chat, and case management interactions. This role supports a high-volume tolling services ...

Disabled Veteran Solutions

$18.92/hr

Customer Service Representative - Technical Disabled Veteran Solutions (DVS) Pay: $18.92/hour ... web chat, and case management interactions. This role supports a high-volume tolling services ...

MCI Careers

$15 - $16/hr

We are seeking a motivated and customer-focused French Speaking Customer Service Representative to ... Provide exceptional customer support to French-speaking customers via phone, email, and chat.

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Showing results 21-40

All JobsChat Representative JobsChat Representative Jobs in Alabama

Chat Representative information

See Alabama salary details

$10

$19

$30

How much do chat representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for chat representative in Alabama is $19.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $20.91 per hour, depending on experience, location, and employer.

What is a chat representative?

Chat Representatives are customer service professionals who assist customers through online chat platforms. They answer inquiries, resolve issues, and provide information about products or services in real-time. Their role is crucial for companies that offer live chat support, ensuring customers receive prompt and effective help. Chat Representatives need strong communication skills, the ability to multitask, and a good understanding of the company's offerings. They often work remotely or in call centers, handling multiple conversations at once.

What does a chat representative do?

Chat representatives provide online customer service through a live chat support system. Your specific job duties vary, depending on your company and industry. But general responsibilities may include using online chat portals to answer questions, resolve payment issues, or help customers place orders. Technical chat representatives may help customers fix or solve problems they have with their electronics or service systems. Most chat representatives focus on communicating through text chat systems and email, but companies may also ask you to use a voice chat system. Chat representatives may work in a customer support facility, an office, or remotely from home.

What are the key skills and qualifications needed to thrive as a chat representative, and why are they important?

To thrive as a Chat Representative, you need excellent written communication, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving skills, patience, and the ability to multitask help you stand out in this role. These skills ensure efficient resolution of customer inquiries and contribute to positive customer experiences and brand reputation.

What are some common challenges faced by chat representatives, and how can they be managed effectively?

Chat Representatives often encounter challenges such as managing multiple chat conversations simultaneously, addressing complex customer issues in real-time, and maintaining a friendly tone under pressure. To handle these effectively, it helps to develop strong multitasking and time-management skills, utilize quick-access resources like FAQs or knowledge bases, and practice clear, concise written communication. Regular training and support from supervisors can also make it easier to stay updated on products and best practices, ultimately leading to more efficient problem-solving and higher customer satisfaction.

What is the difference between Chat Representative vs Customer Service Agent?

AspectChat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications are common
Work EnvironmentOnline or remote chat platforms, customer support centersCall centers, retail stores, online support
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles, skills, and job requirementsSimilar roles, career progression, and differences

Both Chat Representatives and Customer Service Agents focus on assisting customers, often requiring similar skills and certifications. The main difference lies in the communication medium: Chat Representatives primarily handle online chat support, while Customer Service Agents may work via phone, email, or in person. Understanding these distinctions helps job seekers find roles aligned with their skills and preferences.

More about Chat Representative jobs

What are the most commonly searched types of Chat Representative jobs in Alabama?

The most popular types of Chat Representative jobs in Alabama are:

What are popular job titles related to Chat Representative jobs in Alabama?

For Chat Representative jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Chat Representative jobs in Alabama look for?

The top searched job categories for Chat Representative jobs in Alabama are:

What cities in Alabama are hiring for Chat Representative jobs?

Cities in Alabama with the most Chat Representative job openings:

Chat Representative jobs near you
Infographic showing various Chat Representative job openings in Alabama as of August 2026, with employment types broken down into 56% Full Time, and 44% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,984 per year, or $19.2 per hour.

Full-Time Customer Service Representative (Urgently Hiring)

MCI Careers

$15.75 - $21.50/hr

Full-time

Posted 11 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Do you enjoy helping customers and creating positive experiences? We're hiring a Full-Time Customer Service Representative to provide exceptional support and ensure every customer receives professional, friendly service.

This is a great opportunity for individuals who enjoy working with people, solving problems, and making a difference every day.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Assist customers by phone, email, or chat.
  • Respond to customer inquiries accurately and efficiently.
  • Resolve customer concerns with professionalism and empathy.
  • Maintain detailed and accurate customer records.
  • Process requests and follow established procedures.
  • Meet quality and productivity goals.
  • Work collaboratively with internal teams to resolve customer issues.
  • Deliver an exceptional customer experience with every interaction.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Must be 18 years or older.
  • High school diploma or GED required.
  • Fluent in English.
  • Strong verbal and written communication skills.
  • Excellent problem-solving and active listening abilities.
  • Ability to multitask and work in a fast-paced environment.
  • Previous customer service experience is an advantage but not required.
Nice to Have
  • Previous outbound sales experience.
  • Call center sales experience.
  • Experience meeting sales quotas.
  • CRM software experience.
  • Upselling or cross-selling experience.
  • Bilingual or multilingual skills.
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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