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Chat Only Customer Support Jobs (NOW HIRING)

Somewhere

Customer Support Representative (Chat only)

$17.50 - $22.25/hr

Customer Support Representative Location: Philippines (Fully Remote) Compensation: $1,000-$1,200 USD/month Schedule: US Business Hours (Mountain/Pacific Time overlap required) About the Client Our ...

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How much do chat only customer support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for chat only customer support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

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Infographic showing various Chat Only Customer Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, 1% Temporary, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.

Customer Support Representative (Chat only)

Remote

Somewhere
Retail • 11 - 50 employees
Learn more about Somewhereexternal

$17.50 - $22.25/hr

Other

Posted 5 days ago

Job description

Customer Support Representative

Location: Philippines (Fully Remote) Compensation: $1,000-$1,200 USD/month Schedule: US Business Hours (Mountain/Pacific Time overlap required)

About the Client

Our client runs a fast-growing incentive-based marketing platform serving 50+ e-commerce brands, primarily on Shopify. Their software powers loyalty points, referral tracking, cashback, affiliate programs, and promotional widgets for DTC brands. They've scaled to several million dollars in revenue entirely through word-of-mouth, with exceptional client retention and a lean, async-first team.

About the Role

This is a Slack-first, text-based support role. No phone calls, no video calls with clients. Just fast, clear, and accurate responses to brand partners who need help navigating the platform day-to-day.

You'll be the first line of support for questions like "where is my order?", "why didn't my loyalty points update?", or "can you check my referral attribution?" You won't need to figure everything out alone since you'll have a team behind you, but you do need to be sharp, organized, and comfortable working inside Shopify.

Key Responsibilities

  • Respond to brand partner questions via Slack in a timely and helpful manner
  • Assist with loyalty point adjustments, referral tracking, discount code issues, and widget troubleshooting
  • Navigate Shopify admin to diagnose and resolve common platform issues
  • Create clear internal tickets to escalate anything that needs developer attention
  • Keep track of recurring issues and flag patterns to the internal team
  • Maintain organized records of support interactions and resolutions

Ideal Candidate

  • 1-2 years in customer support, technical support, or e-commerce operations
  • Hands-on experience with Shopify admin is a must
  • Comfortable working entirely through Slack and async communication tools
  • Detail-oriented, fast responder, and takes ownership of open issues until resolved
  • Familiarity with loyalty, referral, or affiliate platforms is a big plus
  • Strong written English, no client calls required

Why This Role?

You'll be joining a small, tight-knit remote team supporting a product that clients genuinely love and stick around for. It's a stable, fully remote position with consistent US hours and a clear scope. If you're someone who takes pride in giving fast, accurate answers and keeping things organized behind the scenes, this role was built for you.

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