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Chat Monitor Jobs in Texas (NOW HIRING)

MSR Cosmos

Google Cloud ML Engineer

Dallas, TX · On-site

$55.25 - $73.75/hr

... chat Virtual Agent intelligence. * Solid understanding and practical application of MLOps best practices for chatbot pipelines, including automation of training, deployment, testing, monitoring, and ...

Internal Career Site

Contact Center AI Lead

Houston, TX · On-site +1

In addition to internal platform support, the Contact Center AI Lead shares co-ownership with the Chat Lead of the guest-facing virtual agent, monitoring its performance, maintaining its content, and ...

Internal Career Site

Contact Center AI Lead

Dallas, TX · On-site +1

In addition to internal platform support, the Contact Center AI Lead shares co-ownership with the Chat Lead of the guest-facing virtual agent, monitoring its performance, maintaining its content, and ...

Windstar Cruises

Contact Center AI Lead

Houston, TX · On-site +1

In addition to internal platform support, the Contact Center AI Lead shares co-ownership with the Chat Lead of the guest-facing virtual agent, monitoring its performance, maintaining its content, and ...

Windstar Cruises

In addition to internal platform support, the Contact Center AI Lead shares co-ownership with the Chat Lead of the guest-facing virtual agent, monitoring its performance, maintaining its content, and ...

Maverick Power

GenAI Agent Developer

Plano, TX

As a GenAI Chat Developer, you'll build the conversational interface at the heart of this effort: a ... Regular use of computer, keyboard, and monitor for extended periods. Work Environment: May work in ...

New

dbi

Future Store Manager

San Antonio, TX

Managing Performance • Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs. • Monitors individual team member performance and developing action plans ...

dbi

Future Store Manager

Houston, TX · On-site

Managing Performance • Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs. • Monitors individual team member performance and developing action plans ...

dbi

Sales Manager

Friendswood, TX

Monitor the store payroll to assist in ensuring hours do not exceed the monthly budget, accurately ... Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs.

ASM Research

Customer Service Specialist

San Antonio, TX · On-site

$15.50 - $20.50/hr

Provide monitoring support and outreach for batch processing issues, edit code rejects, follow-up ... Log new cases and update existing cases for each phone, email, or web chat communication using a ...

Cargill

Wastewater Technician

Friona, TX · On-site

$25.10/hr

New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ... Performing daily/weekly checks of monitoring equipment (samplers, probes, meters, etc.

AXNT co

Live Selling Streamer

Houston, TX · On-site

$25 - $50/hr

Monitor chat interactions during live streams to ensure a positive environment. * When not streaming, operating the moderator role, or packing, data entry. * The ability to lift 30-50 lbs of ...

ASM Research

Customer Service Specialist

San Antonio, TX · On-site

$14.75 - $19.50/hr

Provide monitoring support and outreach for batch processing issues, edit code rejects, follow-up ... Log new cases and update existing cases for each phone, email, or web chat communication using a ...

Krest Global Solutions

AWS Connect Engineer

Dallas, TX · On-site

$50 - $55/hr

Enable voice/chat/email channels and manage outbound dialer. Develop Lambda functions and integrate ... Perform testing/debugging, optimize performance, and support UAT/monitoring. Required Skills 5+ ...

SteerBridge

Tier 1 Help Desk Technician

El Paso, TX · On-site

$18 - $24.50/hr

Telephone (via toll-free access numbers), Electronic mail, SMS/text messaging, Web-Chat submissions ... monitoring, controlling, and ensuring timely resolution of SRs. • Escalate urgent, business ...

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Showing results 21-40

All JobsChat Monitor JobsChat Monitor Jobs in Texas

Chat Monitor information

See Texas salary details

$7

$14

$18

How much do chat monitor jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for chat monitor in Texas is $14.92, according to ZipRecruiter salary data. Most workers in this role earn between $13.65 and $16.11 per hour, depending on experience, location, and employer.

What are the typical challenges faced by chat monitors, and how can they effectively handle them?

Chat Monitors often encounter challenges such as managing high message volumes, addressing inappropriate content quickly, and maintaining a positive community atmosphere. To handle these, it's important to stay attentive, follow established moderation guidelines, and use available moderation tools efficiently. Collaborating with other moderators and communicating clearly with users also helps ensure a safe and engaging chat environment. Regularly updating oneself on platform policies and participating in team debriefs can further improve handling of complex situations.

What is a chat monitor?

A Chat Monitor is a professional responsible for overseeing online chat conversations to ensure compliance with community guidelines, safety standards, and organizational policies. Their tasks often include moderating discussions, filtering inappropriate content, responding to user queries, and reporting violations. Chat Monitors help maintain a positive and safe online environment, often working for social platforms, gaming communities, or customer support teams. Strong communication skills and attention to detail are important for this role. They may also provide feedback to improve chat systems and user experiences.

What is the difference between Chat Monitor vs Customer Service Representative?

AspectChat MonitorCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat moderationHigh school diploma; customer service training often preferred
Work EnvironmentOnline, remote chat platformsCall centers, retail, or office settings
Industry UsageOnline platforms, gaming, social mediaRetail, telecom, banking, hospitality
Primary RoleMonitor and moderate online chat interactionsAssist customers, resolve issues, provide information

While both roles involve communication with customers or users, Chat Monitors focus on overseeing online chat interactions to ensure compliance and quality, often working remotely. Customer Service Representatives handle direct customer inquiries and support across various channels, including phone and email. The roles differ mainly in their scope and environment but share skills in communication and problem-solving.

What are the key skills and qualifications needed to thrive as a chat monitor, and why are they important?

To thrive as a Chat Monitor, you need excellent written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with chat moderation software, content management systems, and sometimes ticketing tools is typically required. Strong soft skills include patience, problem-solving ability, and sound judgment when handling sensitive or escalated interactions. These skills are important to ensure a safe, respectful online environment and to efficiently resolve issues in real-time.
What are the most commonly searched types of Chat Monitor jobs in Texas? The most popular types of Chat Monitor jobs in Texas are:
What are popular job titles related to Chat Monitor jobs in Texas? For Chat Monitor jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Chat Monitor jobs in Texas look for? The top searched job categories for Chat Monitor jobs in Texas are:
Chat Monitor jobs near you
Infographic showing various Chat Monitor job openings in Texas as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 12% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $31,032 per year, or $14.9 per hour.

Google Cloud ML Engineer

MSR Cosmos

Dallas, TX • On-site

$55.25 - $73.75/hr

Contractor

Re-posted 23 days ago

Job description

Role: Google Cloud ML Engineer- Vertex AI & CCAI Chat Virtual Agent Expert

Location: Dallas, TX (Day1 Onsite)

Duration: Long Term

We seek an experienced developer to design, build, and deploy advanced conversational AI solutions on Google Cloud. You will leverage Vertex AI, CCAI, and Dialogflow to create intelligent, scalable chatbots that enhance digital customer engagement.

Key Responsibilities

  • Experience architecting, designing, and developing scalable chat Virtual Agent frameworks using Google Vertex AI, with proficiency in Vertex AI Agent Engine and Google Agent Development Kit (ADK).
  • Expertise in building, customizing, and optimizing chatbots and conversational flows with Dialogflow CX/ES, including implementation of advanced intent detection, context management, slot filling, and rich fulfillment.
  • Demonstrated ability to leverage state-of-the-art NLP, LLM, and GenAI models on Vertex AI to enhance chatbot capabilities, such as complex intent handling, summarization, entity extraction, and response generation.
  • Hands-on experience building and maintaining cloud-native chat Virtual Agent solutions using GCP services including CCAI, Vertex AI, Pub/Sub, Cloud Functions, Cloud Run, Cloud Storage, and BigQuery for real-time data processing, analytics, and reporting.
  • Proficiency in training, fine-tuning, and deploying custom LLMs, transformer models, and Retrieval Augmented Generation (RAG) pipelines to advance chat Virtual Agent intelligence.
  • Solid understanding and practical application of MLOps best practices for chatbot pipelines, including automation of training, deployment, testing, monitoring, and versioning with Vertex AI Pipelines, Docker, Kubernetes, and CI/CD workflows.
  • Strong experience developing REST APIs, gRPC, and JSON-based communication for seamless system integration.

Required Qualifications:

  • 6+ years in software development (4+ in NLP/NLU for chat).
  • Advanced Python skills; experience with ML/NLP libraries (Hugging Face, TensorFlow, PyTorch).
  • Proven success building conversational agents with Vertex AI and Dialogflow CX/ES.
  • Proficiency in GCP services and cloud-native architectures.
  • Solid MLOps understanding (Docker, Kubernetes, CI/CD, Git). Experience with Agent Assist functionality is a plus.

Preferred Qualifications:

  • Master’s/PhD in Computer Science, AI/ML, or related field. GCP certifications (e.g., Google Cloud Certified Professional ML Engineer).
  • Experience with GenAI frameworks (PaLM, Gemini). Integration with CRM, knowledge bases, and live agent systems.
  • Knowledge of security and compliance in chat AI.

Soft Skills:

  • Excellent communication and collaboration.
  • Strong ownership and end-to-end project delivery.
  • Leadership in cross-functional environments.
  • Team Leading and Management.

Checkpoint for quick help

Capability Area                                    Key Skills/Tools

Conversational AI Design                       Vertex AI, Dialogflow CX/ES, LLMs, RAG

NLP/ML/GenAI                                      Google ADK, NLU/NLG, fine-tuning, GenAI (PaLM/Gemini)

GCP Engineering                                   CCAI, Cloud Functions, Pub/Sub, BigQuery, Cloud Run

MLOps & Automation                             Vertex AI Pipelines, Docker, Kubernetes, CI/CD

API Development & Integration               Python, RESTful APIs, backend integration