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Chat Manager Jobs in Sumter, SC (NOW HIRING)

Cgm

Software Support Specialist

Columbia, SC · Hybrid

Consults directly with customers via phone, chat, and email and documents customer interactions ... Ability to manage multiple tasks and thrive in a high call volume, fast paced environment.

Cgm

Software Support Specialist

Columbia, SC · Hybrid

$20/hr

Consults directly with customers via phone, chat, and email and documents customer interactions ... Ability to manage multiple tasks and thrive in a high call volume, fast paced environment.

TNAA

Operating Room (OR) Registered Nurse RN

Camden, SC · On-site

$45.98/hr

With Wanderly you can chat and apply to any agency with Wanderly's Universal Application, below are ... manage medication and home care needs. Additional duties for Circulating OR Nurses may include:

TNAA

Operating Room (OR) Registered Nurse RN

Camden, SC · On-site

$45.98/hr

With Wanderly you can chat and apply to any agency with Wanderly's Universal Application, below are ... manage medication and home care needs. Additional duties for Circulating OR Nurses may include:

TNAA

Operating Room (OR) Registered Nurse RN

Camden, SC · On-site

$45.98/hr

With Wanderly you can chat and apply to any agency with Wanderly's Universal Application, below are ... manage medication and home care needs. Additional duties for Circulating OR Nurses may include:

TIAA

Financial Consultant

Columbia, SC · On-site

$72K - $95K/yr

... and video chat to help clients accomplish their immediate and long-term financial goals. All ... Management, Commercial Mindset, Communication, Financial Markets Impact, Inspires Others ...

TIAA

Financial Consultant

Columbia, SC

$72K - $95K/yr

... and video chat to help clients accomplish their immediate and long-term financial goals. All ... Management, Commercial Mindset, Communication, Financial Markets Impact, Inspires Others ...

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Showing results 21-40

All JobsChat JobsChat Manager JobsChat Manager Jobs in Sumter, SC

Chat Manager information

See Sumter, SC salary details

$20.5K

$54.6K

$91.3K

How much do chat manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for chat manager in Sumter, SC is $54,637.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,200.00 and $61,400.00 per year, depending on experience, location, and employer.

What is the difference between Chat Manager vs Customer Support Specialist?

AspectChat ManagerCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; experience in chat platformsHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline, remote or office-based chat platformsCall centers, online support, retail, or service settings
Employer & Industry UsageTech companies, e-commerce, customer service firmsRetail, telecom, hospitality, and service industries
Common Search & Comparison IntentUnderstanding roles in chat-based customer serviceCustomer support roles and responsibilities

Chat Managers oversee online chat support teams, managing chat interactions and ensuring quality. Customer Support Specialists handle direct customer inquiries across various channels. While both roles require customer service skills, Chat Managers focus on team oversight and chat platform management, whereas Customer Support Specialists focus on resolving customer issues directly.

What are the key skills and qualifications needed to thrive as a chat manager, and why are they important?

To excel as a Chat Manager, you need expertise in customer service, team leadership, and digital communication, often supported by prior experience in customer support or contact center environments. Familiarity with chat platforms, CRM software, and analytics tools is typically required, and certifications in customer service management can be beneficial. Strong soft skills such as conflict resolution, multitasking, and motivational leadership help build cohesive and high-performing teams. These competencies are essential for ensuring efficient, high-quality customer interactions and meeting organizational service goals.

How does a chat manager typically collaborate with customer support and technical teams to improve service quality?

A Chat Manager works closely with customer support agents to monitor conversations, identify recurring issues, and provide coaching for improved communication. They often liaise with technical teams to relay customer feedback and troubleshoot platform issues, ensuring prompt resolution and smoother chat operations. Regular meetings and data-sharing sessions help align strategies and maintain high service standards. This collaborative approach ensures that both customer-facing representatives and technical staff are informed and responsive to evolving customer needs.

What is a chat manager?

Chat Managers are professionals responsible for overseeing and facilitating online chat communications between a company and its customers or users. They manage chat support teams, ensure timely and accurate responses, and work to improve customer satisfaction through effective communication. Chat Managers may also analyze chat metrics, train new chat agents, and develop best practices to enhance service quality. Their role is vital in maintaining a positive digital customer experience and resolving issues efficiently.
What are the most commonly searched types of Chat jobs in Sumter, SC? The most popular types of Chat jobs in Sumter, SC are:
What job categories do people searching Chat Manager jobs in Sumter, SC look for? The top searched job categories for Chat Manager jobs in Sumter, SC are:
What cities near Sumter, SC are hiring for Chat Manager jobs? Cities near Sumter, SC with the most Chat Manager job openings:
Chat Manager jobs near you

Software Support Specialist I

CompuGroup Medical

Columbia, SC • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Create the future of e-health together with us by becoming a Software Support Specialist I
At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.
Your Contribution:
  • Responds to all customer requests for assistance in a timely manner that meets or exceeds the expected service level agreement for Customer Support.
  • Responds to all customer and leadership requests in a professional, courteous, and respectful manner.
  • Consults directly with customers via phone, chat, and email and documents customer interactions thoroughly, clearly, and concisely.
  • Creates knowledge base articles for posting onto the customer support site which alert the customer to best practices and provides instructions on software functionality.
  • Analyzes, troubleshoots, runs scripts, provides recommendations, and solves customer requests related to or affecting our software products.
  • Learns core task set for all features of assigned CGM software products and passes applicable exams.
  • Clearly documents customer tickets in the CRM system and follows the processes established for CRM use.

Your Qualification:
  • Must be available between the hours of 8AM - 8PM EST Monday through Friday.
  • Minimum of 1 year customer service experience.
  • Knowledge of Practice Management (PM), medical terminology/medical office workflow, medical billing or insurance and experience providing technical hands-on support.
  • Ability to manage multiple tasks and thrive in a high call volume, fast paced environment.
  • Ability to troubleshoot and use the tools available in the Windows operating systems to diagnose problems.
  • Ability to independently perform research using resources such as the internet and procedure manuals.

What you can expect from us:
  • Purpose: Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health.
  • Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.
  • Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives.
  • Security: We offer a secure workplace in a crisis-proof market.
  • All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.
  • Work environment: Modern workplaces, flexible working hours, hybrid work options and much more.

Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date.
We create the future of e-health. Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health-a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference.

Apply