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Chat Manager Jobs in Sumter, SC (NOW HIRING)

Insight Global

AR Followup

Eastover, SC · On-site

$21/hr

Collaborate closely with the billing team using chat, calls, and virtual meetings * Actively manage claims and accounts while ensuring insurance data accuracy

New

Pwc

US Tech - AI Engineering Manager

Columbia, SC

$73K - $244K/yr

Industry/Sector Not Applicable Specialism Data Science Management Level Manager & Summary At PwC ... Chat, Direct Line) - Leading platform engineering teams delivering cloud-native services and AI ...

Varsity Tutors

Cursor Tutor

Columbia, SC · Remote

$18 - $40/hr

Guides students through writing code with AI suggestions, using chat to generate and modify code ... managing context for accurate code generation, and transitioning from traditional editors. Adapts ...

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All JobsChat JobsChat Manager JobsChat Manager Jobs in Sumter, SC

Chat Manager information

See Sumter, SC salary details

$20.5K

$54.6K

$91.3K

How much do chat manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for chat manager in Sumter, SC is $54,637.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,200.00 and $61,400.00 per year, depending on experience, location, and employer.

What is a chat manager?

Chat Managers are professionals responsible for overseeing and facilitating online chat communications between a company and its customers or users. They manage chat support teams, ensure timely and accurate responses, and work to improve customer satisfaction through effective communication. Chat Managers may also analyze chat metrics, train new chat agents, and develop best practices to enhance service quality. Their role is vital in maintaining a positive digital customer experience and resolving issues efficiently.

What are the key skills and qualifications needed to thrive as a chat manager, and why are they important?

To excel as a Chat Manager, you need expertise in customer service, team leadership, and digital communication, often supported by prior experience in customer support or contact center environments. Familiarity with chat platforms, CRM software, and analytics tools is typically required, and certifications in customer service management can be beneficial. Strong soft skills such as conflict resolution, multitasking, and motivational leadership help build cohesive and high-performing teams. These competencies are essential for ensuring efficient, high-quality customer interactions and meeting organizational service goals.

How does a chat manager typically collaborate with customer support and technical teams to improve service quality?

A Chat Manager works closely with customer support agents to monitor conversations, identify recurring issues, and provide coaching for improved communication. They often liaise with technical teams to relay customer feedback and troubleshoot platform issues, ensuring prompt resolution and smoother chat operations. Regular meetings and data-sharing sessions help align strategies and maintain high service standards. This collaborative approach ensures that both customer-facing representatives and technical staff are informed and responsive to evolving customer needs.

What is the difference between Chat Manager vs Customer Support Specialist?

AspectChat ManagerCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; experience in chat platformsHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline, remote or office-based chat platformsCall centers, online support, retail, or service settings
Employer & Industry UsageTech companies, e-commerce, customer service firmsRetail, telecom, hospitality, and service industries
Common Search & Comparison IntentUnderstanding roles in chat-based customer serviceCustomer support roles and responsibilities

Chat Managers oversee online chat support teams, managing chat interactions and ensuring quality. Customer Support Specialists handle direct customer inquiries across various channels. While both roles require customer service skills, Chat Managers focus on team oversight and chat platform management, whereas Customer Support Specialists focus on resolving customer issues directly.

What are the most commonly searched types of Chat jobs in Sumter, SC?

The most popular types of Chat jobs in Sumter, SC are:

What cities near Sumter, SC are hiring for Chat Manager jobs?

Cities near Sumter, SC with the most Chat Manager job openings:

Chat Manager jobs near you

Financial Services Onsite Chat Specialist

Sumter, SC • On-site

Foundever
Strategic Planning Consulting Services • 10K+ employees

5.6

Company rating: 5.6 out of 10

Based on 193 frontline employees who took The Breakroom Quiz

44th of 72 rated call and contact centers

Paid breaks

Respectful managers

Uninterrupted breaks

Learn more about Foundeverexternal

$17/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

Financial Services Onsite Chat Specialist
Join our dynamic team at Foundever in Sumter, SC where every interaction is an opportunity to make a difference. We are seeking passionate individuals to join us on site at our office located at 1057 Broad Street, Suite B, Sumter, SC 29150. Please note that candidates must reside within commuting distance to our office.
Job Overview
As a Customer Chat Specialist at Foundever, you will support customers through secure digital chat channels for one of the largest banking and financial services providers in the U.S. You will assist customers with account questions, service requests, and financial inquiries while delivering professional and accurate support through written communication.
This role is ideal for individuals who prefer written communication over phone interactions and thrive in fast paced, detail driven environments. Associates are responsible for following banking, security, privacy, and compliance regulations while providing a high standard of customer care.
We believe in investing in our people, which is reflected in our robust paid training program and numerous growth opportunities. Notably, 84% of our managers have been promoted from within.
Why You Should Join Us
  • Competitive Pay: Starting at $17/hour, with paid training at $15/hour.
  • Work Schedule: Minimum 40 hours per week, with weekend availability as needed.'
  • Comprehensive Benefits: 401(k), medical, dental, vision, wellness programs, paid time off, and employee discounts.
  • Growth Opportunities: Clear pathways for career advancement within the company.

What We're Looking For
  • Location: Must reside in Sumter, SC, or within commuting distance
  • Age Requirement: Must be at least 18 years old
  • Education: High school diploma or GED equivalent is required
  • Experience: Experience in chat, banking, financial services, or contact center
  • environments preferred
  • Availability: Must have flexible availability during operating hours
  • Written Communication Skills: Strong grammar, professionalism, tone, and written customer service skills are essential
  • Compliance Awareness: Ability to handle confidential financial information while following security and privacy regulations

Key Skills
  • Written Communication: Clear, professional, and empathetic chat communication
  • Digital Navigation: Ability to navigate multiple systems and tools efficiently
  • Attention to Detail: Accurate documentation and careful handling of customer information
  • Problem Solving: Ability to assess customer needs and follow support processes effectively
  • Customer Care: Delivering a positive experience through timely and thoughtful support
  • Adaptability: Comfortable learning new systems, workflows, and banking procedures
  • Reliability: Dependable with a strong commitment to quality and compliance

About Foundever
Foundever® is a global leader in the customer experience (CX) industry. With 130,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Military Partners
We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.
Equal Opportunity Employment (EEO)
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity, and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Interested in Becoming Part of Our Team?
Visit us at https://foundever.com/and connect with us on Facebook, LinkedIn, and Twitter.

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