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Chat Manager Jobs in Sumter, SC (NOW HIRING)

Pwc

US Tech - AI Engineering Manager

Columbia, SC · On-site

$73K - $244K/yr

Industry/Sector Not Applicable Specialism Data Science Management Level Manager & Summary At PwC ... Chat, Direct Line) - Leading platform engineering teams delivering cloud-native services and AI ...

Varsity Tutors

Cursor Tutor

Columbia, SC · Remote

$18 - $40/hr

Guides students through writing code with AI suggestions, using chat to generate and modify code ... managing context for accurate code generation, and transitioning from traditional editors. Adapts ...

purefishing

Service Experience Coordinator

Columbia, SC · On-site

$18.25 - $23.25/hr

... chat, email, phone, and social media. Whether it's entering orders, solving issues, or sharing ... Bonus points if you've got experience in customer service, account management, or brand engagement.

Law Firm

Real Estate Paralegal - Columbia

Columbia, SC · On-site

... chat with you!!! MINIMUM TRAINING AND EXPERIENCE * High School Diploma or equivalent required * 2-3 years minimum of relevant work experience * Skilled at project management and well organized

Pure Fishing

Service Experience Coordinator

Columbia, SC · On-site

$18.25 - $23.25/hr

... chat, email, phone, and social media. Whether it's entering orders, solving issues, or sharing ... Bonus points if you've got experience in customer service, account management, or brand engagement.

Cgm

Product Support Specialist

Columbia, SC · Hybrid

Consults directly with customers via phone, chat, and email and documents customer interactions ... Ability to manage multiple tasks and thrive in a high call volume, fast paced environment.

Cgm

Software Support Specialist I

Columbia, SC · Hybrid

Consults directly with customers via phone, chat, and email and documents customer interactions ... Ability to manage multiple tasks and thrive in a high call volume, fast paced environment.

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Showing results 1-20

All JobsChat JobsChat Manager JobsChat Manager Jobs in Sumter, SC

Chat Manager information

See Sumter, SC salary details

$20.5K

$54.6K

$91.3K

How much do chat manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for chat manager in Sumter, SC is $54,637.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,200.00 and $61,400.00 per year, depending on experience, location, and employer.

What is the difference between Chat Manager vs Customer Support Specialist?

AspectChat ManagerCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; experience in chat platformsHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline, remote or office-based chat platformsCall centers, online support, retail, or service settings
Employer & Industry UsageTech companies, e-commerce, customer service firmsRetail, telecom, hospitality, and service industries
Common Search & Comparison IntentUnderstanding roles in chat-based customer serviceCustomer support roles and responsibilities

Chat Managers oversee online chat support teams, managing chat interactions and ensuring quality. Customer Support Specialists handle direct customer inquiries across various channels. While both roles require customer service skills, Chat Managers focus on team oversight and chat platform management, whereas Customer Support Specialists focus on resolving customer issues directly.

What are the key skills and qualifications needed to thrive as a chat manager, and why are they important?

To excel as a Chat Manager, you need expertise in customer service, team leadership, and digital communication, often supported by prior experience in customer support or contact center environments. Familiarity with chat platforms, CRM software, and analytics tools is typically required, and certifications in customer service management can be beneficial. Strong soft skills such as conflict resolution, multitasking, and motivational leadership help build cohesive and high-performing teams. These competencies are essential for ensuring efficient, high-quality customer interactions and meeting organizational service goals.

How does a chat manager typically collaborate with customer support and technical teams to improve service quality?

A Chat Manager works closely with customer support agents to monitor conversations, identify recurring issues, and provide coaching for improved communication. They often liaise with technical teams to relay customer feedback and troubleshoot platform issues, ensuring prompt resolution and smoother chat operations. Regular meetings and data-sharing sessions help align strategies and maintain high service standards. This collaborative approach ensures that both customer-facing representatives and technical staff are informed and responsive to evolving customer needs.

What is a chat manager?

Chat Managers are professionals responsible for overseeing and facilitating online chat communications between a company and its customers or users. They manage chat support teams, ensure timely and accurate responses, and work to improve customer satisfaction through effective communication. Chat Managers may also analyze chat metrics, train new chat agents, and develop best practices to enhance service quality. Their role is vital in maintaining a positive digital customer experience and resolving issues efficiently.
What are the most commonly searched types of Chat jobs in Sumter, SC? The most popular types of Chat jobs in Sumter, SC are:
What job categories do people searching Chat Manager jobs in Sumter, SC look for? The top searched job categories for Chat Manager jobs in Sumter, SC are:
What cities near Sumter, SC are hiring for Chat Manager jobs? Cities near Sumter, SC with the most Chat Manager job openings:
Chat Manager jobs near you

Chat Systems Administrator I

Trace Systems

Shaw Air Force Base, SC • On-site

Full-time

Re-posted 23 days ago

Job description

Job Overview
Job Title: Chat Systems Administrator I
Location: Shaw AFB, SC
This position is pending contract award.
Job Responsibilities
Trace Systems is actively recruiting for a Chat Systems Administrator I to support the AFCENT Combined Air Operations Center (CAOC) contract at Shaw AFB, SC
The job responsibilities include, but are not limited to:
  • Support the day-to-day management, operation, maintenance and administration of communications and IT systems and services in production, development, exercise and training environments. Preventive, remedial, and corrective maintenance shall be performed to ensure equipment and/or systems are in full operating condition as described by the equipment manufacturer without degradation of service.
  • Install, patch, upgrade, tune, optimize and repair hardware and software (including operating systems, applications and databases) to maintain optimal performance;
  • O&M of equipment and/or systems up to and including their demarcation points, and shall coordinate with, and assist external entities (other governmental agencies or contractors) in troubleshooting beyond their demarcation point during outages and troubleshooting, as required;
  • Establish a trend analysis program to ensure equipment, systems and services meet minimum operational availability, reliability and survivability requirements, (including backup and recovery of end-to-end systems.
  • Identify hardware, software and/or service shortfalls and provide optimization recommendations to the government technical representative.
  • Schedule, coordinate, perform and record Preventive Maintenance Inspections (PMIs) on the communication and IT systems and associated hardware IAW the original equipment manufacturer's manuals (and/or government technical orders, as applicable) and USAFCENT Special Instructions- Communications (SPIN-C);
  • Perform unscheduled maintenance when equipment repairs and/or service restoration is required;
  • Monitor equipment and systems for indications of warnings, faults, alarm conditions and outages; and provide component and system fault isolation, diagnostics, troubleshooting and restoration services;
  • Troubleshoot until the source of the condition, degradation or outage is identified, and implement corrective actions and repairs to restore affected equipment, systems or services to full operational capability;
  • Design, write, modify and implement software programs/applications;
  • Develop "glue-ware" to support operational client applications and security patches;
  • Provide Tier 2 technical support;
  • Install, configure, operate, manage, troubleshoot, repair, upgrade, inspect and maintain server systems (physical and virtual), including administration of core and functional services;
  • Manage and administer user accounts, profiles and access;
  • Monitoring user access and adherence to established policies and procedures to ensure a secure operating environment;
  • Monitor workstation and server logs for errors and failures and perform appropriate troubleshooting and maintenance;
  • Provide technical assistance for assigned projects;
  • Provide desktop, server and software application integration support;
  • Operate and maintain monitoring and analysis tools; and detect, analyze and resolve platform, infrastructure and system problems;
  • Other Duties as Required.

Minimum Qualifications
  • Active, in-scope US Government issued Secret clearance with eligibility.
  • Due to the nature of the work and contract requirements, US Citizenship is required.

GENERAL EXPERIENCE:
  • 2+ years performing administrative maintenance on server operating systems.
  • Understanding of chat programs in a DOD environment.
  • DoDM 8140 IAT Level 2 (Security+) or higher ; and Microsoft Certified Solution Associate (MCSA) or equivalent certification.

Education
  • High School Diploma or GED.

Trace Systems
Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.
To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text 'tracejobs' to 97211 or apply directly through our website at: www.tracesystems.com. #jointracesystems
Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.

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