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Chat Manager Jobs in Moscow, VT (NOW HIRING)

Trucordia

Commercial Insurance Advisor

Burlington, VT · On-site

Continually manages a book of business to support high renewal rates. * Collaborates with Client ... The Company does not (a) interview prospective candidates via instant message or group chat; (b ...

Mindlance

USA - Customer Service Agent

South Burlington, VT · On-site

$15.50 - $20.75/hr

B&J's Consumer Affairs Manager Level & Zone: Location: NS3 South Burlington, VT Prepared Date: May ... Engage with fans via emails, phone calls, and live chat relating to products, scoop shops, posts ...

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Showing results 41-60

All JobsChat JobsChat Manager JobsChat Manager Jobs in Moscow, VT

Chat Manager information

See Moscow, VT salary details

$24.6K

$65.7K

$109.8K

How much do chat manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for chat manager in Moscow, VT is $65,730.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,100.00 and $73,900.00 per year, depending on experience, location, and employer.

What is a chat manager?

Chat Managers are professionals responsible for overseeing and facilitating online chat communications between a company and its customers or users. They manage chat support teams, ensure timely and accurate responses, and work to improve customer satisfaction through effective communication. Chat Managers may also analyze chat metrics, train new chat agents, and develop best practices to enhance service quality. Their role is vital in maintaining a positive digital customer experience and resolving issues efficiently.

What are the key skills and qualifications needed to thrive as a chat manager, and why are they important?

To excel as a Chat Manager, you need expertise in customer service, team leadership, and digital communication, often supported by prior experience in customer support or contact center environments. Familiarity with chat platforms, CRM software, and analytics tools is typically required, and certifications in customer service management can be beneficial. Strong soft skills such as conflict resolution, multitasking, and motivational leadership help build cohesive and high-performing teams. These competencies are essential for ensuring efficient, high-quality customer interactions and meeting organizational service goals.

How does a chat manager typically collaborate with customer support and technical teams to improve service quality?

A Chat Manager works closely with customer support agents to monitor conversations, identify recurring issues, and provide coaching for improved communication. They often liaise with technical teams to relay customer feedback and troubleshoot platform issues, ensuring prompt resolution and smoother chat operations. Regular meetings and data-sharing sessions help align strategies and maintain high service standards. This collaborative approach ensures that both customer-facing representatives and technical staff are informed and responsive to evolving customer needs.

What is the difference between Chat Manager vs Customer Support Specialist?

AspectChat ManagerCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; experience in chat platformsHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline, remote or office-based chat platformsCall centers, online support, retail, or service settings
Employer & Industry UsageTech companies, e-commerce, customer service firmsRetail, telecom, hospitality, and service industries
Common Search & Comparison IntentUnderstanding roles in chat-based customer serviceCustomer support roles and responsibilities

Chat Managers oversee online chat support teams, managing chat interactions and ensuring quality. Customer Support Specialists handle direct customer inquiries across various channels. While both roles require customer service skills, Chat Managers focus on team oversight and chat platform management, whereas Customer Support Specialists focus on resolving customer issues directly.

Chat Manager jobs near you
Infographic showing various Chat Manager job openings in Moscow, VT as of July 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $65,730 per year, or $31.6 per hour.

Contact Center Member Service Associate

EastRise Federal Credit Union

Montpelier, VT • On-site

$22.85/hr

Full-time

Re-posted 2 days ago

Job description

The Contact Center Member Service Associate delivers efficient, accurate, and courteous service to members across the Contact Center’s service delivery channels (phone, chat, text) ensuring adherence to established policies and procedures. Engages in empathetic, member-focused interactions to understand individual needs and financial goals. Conducts discovery conversations to identify opportunities for support and refers members to appropriate specialists when advanced assistance is required. Strives to create a positive and seamless service experience with every interaction.

Monday - Friday, 8:00 am - 5:00 pm, with occasional Saturdays from 9:00 am - 1:00 pm.

Specific duties include:

Member Engagement & Transactional Excellence:
Serve as a point of contact for members, delivering a warm, professional, and empathetic experience. Accurately and efficiently process a wide range of financial transactions in accordance with internal policies and regulatory standards. Support members with account maintenance, card services, basic digital and mobile banking, and other routine service needs, ensuring a seamless and personalized interaction.

Financial Guidance & Relationship Building:
Conduct discovery conversations to understand members’ financial goals and needs. Leverage deep product knowledge to recommend appropriate solutions and refer members to specialized teams when advanced expertise is required. Build lasting relationships by demonstrating empathy, active listening, and a commitment to member success

Product Expertise & Digital Support:
Maintain a strong understanding of EastRise’s full suite of products and services, with a particular emphasis on digital tools and troubleshooting. Guide members in adopting and navigating digital solutions, enhancing their self-service capabilities and overall experience.

Team Collaboration & Operational Support:
Partner with peers and leadership to ensure operational excellence and resolve complex service issues. Contribute to continuous improvement initiatives by identifying process enhancements and supporting implementation efforts.

Technical Agility & Adaptability:
Demonstrate technical proficiency and adaptability in a fast-paced, technology-driven environment. Stay current with system updates and emerging tools to ensure efficient service delivery and support innovation within the contact center.

Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Experience:

A minimum of one year up to three years of similar or related experience, including preparatory experience. Previous customer service experience in a fast-paced call center environment preferred but not required.

Education/Certifications/Licenses

A high school degree or equivalent.

Interpersonal Skills

Courtesy and tact are essential elements of the job. Work involves personal contact with customers and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring. Communications generally require shorter and not in-depth discussions.

Other Skills

Must be at least 18 years of age. Favorable Background, Credit, Criminal, Bondability, and Reference Checks required. (Motor Vehicle check dependent on position.) Travel to other branches or locations as required. Embody EastRise’ s Purpose, Guiding Principles and Cultural Guideposts. Member Service; Communication; Reliability/ Dependability & Trustworthiness. Effective problem-solving skills Solid attention to detail and accuracy skills Proficiency in operating computers, keyboard, standard office equipment Managing multiple priorities on time and with accuracy Superior customer service skills Ability to use sound judgement in decision making Effective problem-solving skills Solid attention to detail and accuracy skills Demonstrate empathy in speaking with others about sensitive or difficult situations Works well with a variety of personalities in a fast-paced environment

Physical Requirements

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of local travel as driver to NEFCU facilities to work; and travel by commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Must be capable of regular, reliable and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

Mental and/or Emotional Requirements

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.