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Chat Manager Jobs in Moscow, VT (NOW HIRING)

VERMONT FOODBANK

Manager-IT Operations

Barre, VT · On-site

$63K - $85K/yr

The Manager-IT Operations plays a vital role in advancing the mission of Vermont Foodbank: to ... and chat in a courteous and timely manner. * Triage issues and incidents and, as appropriate ...

Pwc

US Tech - AI Engineering Manager

Montpelier, VT

$73K - $244K/yr

Industry/Sector Not Applicable Specialism Data Science Management Level Manager & Summary At PwC ... Chat, Direct Line) - Leading platform engineering teams delivering cloud-native services and AI ...

Vermont Foodbank

Manager-IT Operations

Barre, VT · On-site

$63K - $85K/yr

The Manager-IT Operations plays a vital role in advancing the mission of Vermont Foodbank: to ... and chat in a courteous and timely manner. * Triage issues and incidents and, as appropriate ...

Vermont Foodbank

Manager-IT Operations

Barre, VT · On-site

$63K - $85K/yr

The Manager-IT Operations plays a vital role in advancing the mission of Vermont Foodbank: to ... and chat in a courteous and timely manner. * Triage issues and incidents and, as appropriate ...

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All JobsChat JobsChat Manager JobsChat Manager Jobs in Moscow, VT

Chat Manager information

See Moscow, VT salary details

$24.6K

$65.7K

$109.8K

How much do chat manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for chat manager in Moscow, VT is $65,730.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,100.00 and $73,900.00 per year, depending on experience, location, and employer.

What is the difference between Chat Manager vs Customer Support Specialist?

AspectChat ManagerCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; experience in chat platformsHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline, remote or office-based chat platformsCall centers, online support, retail, or service settings
Employer & Industry UsageTech companies, e-commerce, customer service firmsRetail, telecom, hospitality, and service industries
Common Search & Comparison IntentUnderstanding roles in chat-based customer serviceCustomer support roles and responsibilities

Chat Managers oversee online chat support teams, managing chat interactions and ensuring quality. Customer Support Specialists handle direct customer inquiries across various channels. While both roles require customer service skills, Chat Managers focus on team oversight and chat platform management, whereas Customer Support Specialists focus on resolving customer issues directly.

What are the key skills and qualifications needed to thrive as a chat manager, and why are they important?

To excel as a Chat Manager, you need expertise in customer service, team leadership, and digital communication, often supported by prior experience in customer support or contact center environments. Familiarity with chat platforms, CRM software, and analytics tools is typically required, and certifications in customer service management can be beneficial. Strong soft skills such as conflict resolution, multitasking, and motivational leadership help build cohesive and high-performing teams. These competencies are essential for ensuring efficient, high-quality customer interactions and meeting organizational service goals.

How does a chat manager typically collaborate with customer support and technical teams to improve service quality?

A Chat Manager works closely with customer support agents to monitor conversations, identify recurring issues, and provide coaching for improved communication. They often liaise with technical teams to relay customer feedback and troubleshoot platform issues, ensuring prompt resolution and smoother chat operations. Regular meetings and data-sharing sessions help align strategies and maintain high service standards. This collaborative approach ensures that both customer-facing representatives and technical staff are informed and responsive to evolving customer needs.

What is a chat manager?

Chat Managers are professionals responsible for overseeing and facilitating online chat communications between a company and its customers or users. They manage chat support teams, ensure timely and accurate responses, and work to improve customer satisfaction through effective communication. Chat Managers may also analyze chat metrics, train new chat agents, and develop best practices to enhance service quality. Their role is vital in maintaining a positive digital customer experience and resolving issues efficiently.
Chat Manager jobs near you
Infographic showing various Chat Manager job openings in Moscow, VT as of July 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $65,730 per year, or $31.6 per hour.

CT Supervisor in Vermont

KA Recruiting Inc.

Colchester, VT

Full-time

Medical, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Looking for a new CT Supervisor job? My name is Leah and I'm a healthcare recruiter, I'm here to help!

I have an awesome CT Supervisor role available near Colchester, Vermont!

Details
- Full-time and permanent
- Shift: Days
- Opportunities for growth
- Full, comprehensive benefits package (PTO, health insurance, life insurance, 401k, etc)

Requirements
- College degree
- ARRT cert
- Prior experience, including leadership

Click apply or email your resume to leah@ka-recruiting.com/call or text 617-746-2751! You can also schedule a time to chat here -https://calendly.com/leahkarecruiting/10min.

REF#LM2875

Apply