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Chat Manager Jobs in Conway, SC (NOW HIRING)

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Chat Manager information

See Conway, SC salary details

$19.6K

$52.3K

$87.4K

How much do chat manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for chat manager in Conway, SC is $52,330.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $58,900.00 per year, depending on experience, location, and employer.

What is a chat manager?

Chat Managers are professionals responsible for overseeing and facilitating online chat communications between a company and its customers or users. They manage chat support teams, ensure timely and accurate responses, and work to improve customer satisfaction through effective communication. Chat Managers may also analyze chat metrics, train new chat agents, and develop best practices to enhance service quality. Their role is vital in maintaining a positive digital customer experience and resolving issues efficiently.

What are the key skills and qualifications needed to thrive as a chat manager, and why are they important?

To excel as a Chat Manager, you need expertise in customer service, team leadership, and digital communication, often supported by prior experience in customer support or contact center environments. Familiarity with chat platforms, CRM software, and analytics tools is typically required, and certifications in customer service management can be beneficial. Strong soft skills such as conflict resolution, multitasking, and motivational leadership help build cohesive and high-performing teams. These competencies are essential for ensuring efficient, high-quality customer interactions and meeting organizational service goals.

How does a chat manager typically collaborate with customer support and technical teams to improve service quality?

A Chat Manager works closely with customer support agents to monitor conversations, identify recurring issues, and provide coaching for improved communication. They often liaise with technical teams to relay customer feedback and troubleshoot platform issues, ensuring prompt resolution and smoother chat operations. Regular meetings and data-sharing sessions help align strategies and maintain high service standards. This collaborative approach ensures that both customer-facing representatives and technical staff are informed and responsive to evolving customer needs.

What is the difference between Chat Manager vs Customer Support Specialist?

AspectChat ManagerCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; experience in chat platformsHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline, remote or office-based chat platformsCall centers, online support, retail, or service settings
Employer & Industry UsageTech companies, e-commerce, customer service firmsRetail, telecom, hospitality, and service industries
Common Search & Comparison IntentUnderstanding roles in chat-based customer serviceCustomer support roles and responsibilities

Chat Managers oversee online chat support teams, managing chat interactions and ensuring quality. Customer Support Specialists handle direct customer inquiries across various channels. While both roles require customer service skills, Chat Managers focus on team oversight and chat platform management, whereas Customer Support Specialists focus on resolving customer issues directly.

What are the most commonly searched types of Chat jobs in Conway, SC?

The most popular types of Chat jobs in Conway, SC are:

What cities near Conway, SC are hiring for Chat Manager jobs?

Cities near Conway, SC with the most Chat Manager job openings:

Restaurant Regional Sales and Marketing Representative

Food People Restaurant Group

Myrtle Beach, SC • On-site

$36K - $49K/yr

Full-time

Re-posted 7 days ago


Job description

Food People Restaurant Group is seeking a Regional Sales and Marketing Representative for our four restaurant markets to represent our Carolina Ale House and TakoSushi brands. This position will be responsible for community engagement, content creation and catering/party sales. This individual will work closely with the marketing team, restaurant managers, and vendors to ensure successful implementation of marketing initiatives. Below is a list of responsibilities that we got from Chat GPT, which we will need you to do, but the main point will be to get people into our restaurants where our teams will make sure they have a kick-ass experience. We want you to represent us at community events, make people like you, convince them to bring their friends to visit us, and create cool content for Instagram, Facebook, and Tik Tok.


Essential Duties:

  • Develop and implement regional marketing strategies to drive sales and increase brand awareness for multiple restaurant locations.
  • Build and maintain relationships with local businesses, organizations, and community partners to drive catering and party sales.
  • Work with Marketing team to create and distribute marketing materials, including social media content, email campaigns, printed materials, and online advertisements.
  • Collaborate with restaurant managers to coordinate promotional events and special promotions.
  • Analyze sales data and market trends to identify opportunities for growth and develop action plans to capitalize on those opportunities.
  • Work closely with vendors to secure promotional partnerships and sponsorships that align with the company's brand and values.
  • Coordinate with the marketing team to ensure consistent messaging and branding across all channels.
  • Conduct regular market research and competitor analysis to stay informed about industry trends and best practices.
  • Monitor and track key performance indicators to evaluate the effectiveness of marketing initiatives and make data-driven recommendations for improvement.
  • Represent the company at industry events and community gatherings to promote the brand and build relationships with potential customers.
  • Regular travel to restaurant locations within the market as well as offsite events
  • Other duties as assigned


Qualifications:


  • Bachelor's degree in marketing, business administration, or related field preferred

  • Experience in sales and marketing, preferably in the restaurant or hospitality industry

  • Strong communication, interpersonal, and networking skills

  • Proficient in Microsoft Office, social media platforms, and marketing software

  • Ability to work independently and collaboratively in a fast-paced, dynamic environment

  • Valid driver's license and reliable transportation for travel between restaurant locations

  • Flexibility to work evenings and weekends as needed for events and promotions.


Additional Information:


  • Market includes: Myrtle Beach, South Carolina with some support at our Summerville, South Carolina location