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Chat Home Base Jobs in Seattle, WA (NOW HIRING)

Working at Atlassian Atlassians can choose where they work whether in an office, from home, or a ... This role will focus on driving the vision, strategy, and execution of Rovo Chat, Atlassian's AI ...

Working at Atlassian Atlassians can choose where they work - whether in an office, from home, or a ... This role will focus on driving the vision, strategy, and execution of Rovo Chat, Atlassian's AI ...

... home, or a combination of the two. That way, Atlassians have more control over supporting their ... This role will focus on driving the vision, strategy, and execution of Rovo Chat, Atlassian's AI ...

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Chat Home Base information

What is a Chat Home Base?

A Chat Home Base job typically involves handling customer inquiries, providing support, or assisting with sales via online chat from a remote location. Employees in this role communicate with customers through text-based chat systems rather than phone calls. This position often requires strong typing skills, excellent written communication, and the ability to multitask. Many companies offer flexible schedules for this role, making it a popular choice for remote work opportunities.

What are the typical daily responsibilities of a Chat Home Base representative?

In a Chat Home Base role, your primary responsibility is to provide real-time support to customers via online chat platforms, addressing inquiries, resolving problems, and guiding users through processes or troubleshooting steps. You’ll often manage multiple customer conversations at once, frequently document interactions in a CRM, and escalate more complex issues to supervisors or technical teams as needed. Collaboration with teammates happens through virtual meetings or internal messaging tools to ensure consistency of service and knowledge sharing. This position requires strong time management skills, focus, and the ability to adapt quickly as customer needs evolve throughout the day.

What are the key skills and qualifications needed to thrive in the Chat Home Base position, and why are they important?

To thrive as a Chat Home Base representative, you need strong written communication skills, proficiency in Customer Relationship Management (CRM) platforms, and a high school diploma or equivalent. Familiarity with live chat software such as Zendesk, Intercom, or Freshdesk is typically required, along with basic computer literacy. Being empathetic, patient, and detail-oriented will help you efficiently address customer concerns and provide a positive experience. These skills are crucial for delivering timely, accurate support in a remote, text-based environment where customer satisfaction is the main priority.

What are the most commonly searched types of Chat Home Base jobs in Seattle, WA?

The most popular types of Chat Home Base jobs in Seattle, WA are:

What are popular job titles related to Chat Home Base jobs in Seattle, WA?

For Chat Home Base jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Chat Home Base jobs in Seattle, WA look for?

The top searched job categories for Chat Home Base jobs in Seattle, WA are:

Infographic showing various Chat Home Base job openings in Seattle, WA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 70% In-person, and 30% Remote job distribution.

Product Manager, Rovo

Atlassian

Seattle, WA • On-site, Remote

Full-time

Posted 18 days ago


Job description

Working at Atlassian

Atlassians can choose where they work whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.


We are seeking a Product Manager with a passion for AI-powered conversational experiences and a track record of building intelligent, scalable SaaS products. This role will focus on driving the vision, strategy, and execution of Rovo Chat, Atlassian's AI-driven conversational interface that helps teams discover knowledge, take action, and work smarter across their entire digital workplace.

You will be part of the Central AI team and will play an important role in shaping how millions of users interact with AI across Atlassian's product suite. Your core responsibilities will be as follows:

  1. Strategic Vision and Roadmap

    • Contribute to and execute the product vision and roadmap for Rovo Chat, aligning with Atlassian's AI strategy and user needs.

    • Identify and prioritize opportunities to grow Chat adoption and engagement (MAU), balancing user value with measurable business outcomes.

  2. Conversational AI Experiences

    • Drive the development of intelligent chat experiences that connect users to knowledge across first-party (Jira, Confluence, Bitbucket) and third-party (Google Drive, Slack, GitHub, Salesforce, etc.) sources.

    • Advance multi-turn conversation quality, context awareness, memory, and proactive assistance.

  3. Cross-Functional Execution

    • Partner with engineering, design, data science, GTM, and enterprise teams to deliver features from ideation through launch and iteration.

    • Operate with program-level rigor: run shiprooms, manage action items, and hold teams accountable to deadlines and quality bars.

  4. Quality, Trust, and Measurement

    • Define and monitor success metrics for Chat quality (accuracy, groundedness, user satisfaction) and adoption.

    • Champion responsible AI practices, ensuring safe, transparent, and inclusive conversational experiences.


At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience when setting base pay within the range.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

This role may also be eligible for benefits, bonuses, commissions, and equity.


In The United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:


Zone A: $144,900 - $189,175


Zone B: $130,410 - $170,258


Zone C: $120,267 - $157,015


  • 3-5 years as a Product Manager or in a similar role, with exposure to AI/ML-powered products, conversational systems, or search experiences.

  • Uses AI tools daily as a working method, not a novelty. Can prompt, iterate, and evaluate AI outputs to draft specs, analyze data, synthesize research, create prototypes, and unblock decisions without waiting for someone else to set it up. Treats AI as a first instinct, not a fallback.

  • Solid understanding of AI/ML concepts including LLMs, RAG pipelines, and conversational systems. Comfortable collaborating with data scientists and engineers on technical approaches.

  • Experience building and scaling SaaS products, ideally in collaboration, productivity, or developer tooling domains.

  • Strong communication and influencing skills, able to work effectively across customers, engineering, design, and leadership.

  • Skilled at gathering, prioritizing, and translating customer and business requirements into product strategies.

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.

In line with local law, identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.