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Chat Home Base Jobs in Georgia (NOW HIRING)

FlowPath

... base * Learn fast, and be quick on their feet in a fast-paced environment * Become an expert on ... Effectively communicate with customers via chat, email, or phone to provide prompt technical ...

England Logistics

Account Manager

Riverdale, GA · On-site

$55K/yr

Base salary of $55,000 First-year top performers can make $70K - $90K+ , with average earnings of ... Enjoy paid vacation, holidays, and sick days we want you to thrive both at work and at home.

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Chat Home Base information

What is a Chat Home Base?

A Chat Home Base job typically involves handling customer inquiries, providing support, or assisting with sales via online chat from a remote location. Employees in this role communicate with customers through text-based chat systems rather than phone calls. This position often requires strong typing skills, excellent written communication, and the ability to multitask. Many companies offer flexible schedules for this role, making it a popular choice for remote work opportunities.

What are the typical daily responsibilities of a Chat Home Base representative?

In a Chat Home Base role, your primary responsibility is to provide real-time support to customers via online chat platforms, addressing inquiries, resolving problems, and guiding users through processes or troubleshooting steps. You’ll often manage multiple customer conversations at once, frequently document interactions in a CRM, and escalate more complex issues to supervisors or technical teams as needed. Collaboration with teammates happens through virtual meetings or internal messaging tools to ensure consistency of service and knowledge sharing. This position requires strong time management skills, focus, and the ability to adapt quickly as customer needs evolve throughout the day.

What are the key skills and qualifications needed to thrive in the Chat Home Base position, and why are they important?

To thrive as a Chat Home Base representative, you need strong written communication skills, proficiency in Customer Relationship Management (CRM) platforms, and a high school diploma or equivalent. Familiarity with live chat software such as Zendesk, Intercom, or Freshdesk is typically required, along with basic computer literacy. Being empathetic, patient, and detail-oriented will help you efficiently address customer concerns and provide a positive experience. These skills are crucial for delivering timely, accurate support in a remote, text-based environment where customer satisfaction is the main priority.

What are the most commonly searched types of Chat Home Base jobs in Georgia?

The most popular types of Chat Home Base jobs in Georgia are:

What are popular job titles related to Chat Home Base jobs in Georgia?

For Chat Home Base jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Chat Home Base jobs in Georgia look for?

The top searched job categories for Chat Home Base jobs in Georgia are:

What cities in Georgia are hiring for Chat Home Base jobs?

Cities in Georgia with the most Chat Home Base job openings:

Chat Home Base jobs near you
Infographic showing various Chat Home Base job openings in Georgia as of August 2026, with employment types broken down into 44% Full Time, and 56% Part Time. Highlights an 100% In-person job distribution.

Sales and Design Consultant (full-time)

Atlanta, GA • On-site

Ernesta
Retail • 11 - 50 employees
Learn more about Ernestaexternal

$20 - $30/hr

Full-time

Posted 2 days ago

New

Job description

About Ernesta:
Ernesta is on a mission to bring gorgeous, design-focused custom rugs to homes and places of gathering through an enjoyable, frictionless, and affordable experience. At the same price as a store-bought standard-sized rug, a custom-cut rug from Ernesta will not only be a better fit, but also a better buying experience. We believe that high-quality custom design shouldn't be out of reach for consumers and aim to address this need in the multi-billion dollar global rug industry.
Driven by our collective mission, our team is hungry, hardworking, and highly ambitious. We're problem solvers, innovators, design enthusiasts, and executors. We are relentlessly focused on creating and delivering beautiful and delightfully simple solutions and experiences for our customers. Together, we are excited and humbled by the opportunity to expand the market for custom rugs and allow more people to live in elevated design settings. Put simply, we believe more soft surfaces mean happier homes.
About the Role:
Ernesta is looking for an experienced full-time Sales and Design Consultant (who we call a Design Assistant) to join the Retail team in our soon to be opened showroom located in the Westside Provisions District. You will be a key hire to help build an enjoyable, frictionless, and industry-defining rug buying experience. This is an opportunity to join a small but visionary team - a high impact role pioneering a new age of customer experience. As a Design Assistant you will wear two hats. First, you will educate and advise customers on rug selection, material selection, and spatial planning. Second, you will be a customer champion - delighting customers and assisting with inquiries, concerns, and matters related to orders, delivery, and more. In each interaction, you will take pride in building strong relationships with customers and ensuring their happiness and loyalty at every touchpoint.
What You'll Do:
  • Set the industry standard for customer experience and sales
  • Drive sales through customer followup and outreach
  • Deliver exceptional design and product expertise to customers
  • Maintain a clean, organized, and on-brand showroom that delights customers at every touchpoint
  • Provide customers a high quality and personalized experience through multiple channels - in person, chat, text, email, video, phone.
  • Advise customers on floor plan layout, material selection, and custom rug measurements
  • Provide a fantastic experience to our customers by responding to inquiries and resolving order-related matters such as order tracking, product inquiries, delivery logistics, and more.
  • Surprise and delight customers - exceed their expectations - create memorable experiences
  • Learn innovative technologies to help customers visualize their space i.e CAD modeling, adobe, 3D rendering, etc.
  • Maintain feedback loops to improve internal processes

Qualifications Include:
  • 2+ years of experience in a consumer-facing role. 2+ years of direct consumer sales and/or account management experience is required.
  • Passionate about interior design and home décor. You stay up to date on home décor trends.
  • Delights in communicating and building trust with customers, self motivated, curious, empathetic, and great at listening
  • Solutions oriented with sound judgment, business sense, and high integrity. Willingness to provide creative solutions and wear many hats.
  • High level of proficiency working online across multiple software tools, 2D/3D tools, Zoom, Google suit, etc.
  • Great time management and organizational skills with high level of accountability
  • Ability to establish and improve processes. Excited to establish and build feedback loops within the organization and across business units.
  • This role is located in our Retail Showroom and will require a flexible schedule, including weekend and holiday hours.

Nice to Have:
  • Experience with design tools and spatial planning
  • BA or experience working in a creative field, interior design, art history, architecture, etc.

Ernesta is committed to inclusion. We are an equal opportunity employer and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The anticipated starting base pay for this role is between $20 - $30 per hour. This range represents the low and high end of the anticipated pay range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills.
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