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Chat Desk Jobs in Seattle, WA (NOW HIRING)

Design Hire LLC

Service Desk Agent

Seattle, WA

$25 - $29/hr

This Service Desk Agent will serve as a dependable first point of contact, helping maintain a ... Provide front-line assistance through phone, email, chat, and other inbound contact channels while ...

Gold's Gym Washington

Front Desk Opening Shift

Kirkland, WA · On-site

$17.13 - $18/hr

As the opener Front Desk Service Motivator at Gold's Gym PNW, you'll be the first friendly face ... Excellent customer service and communication skills are key - you'll chat with both members and the ...

Brooks Running

Manager, IT Service Desk

Seattle, WA

As the Manager, IT Service Desk at Brooks, you are responsible for providing vision and leadership ... Own and continuously improve the end-user support experience across channels (portal, chat, phone ...

Kitsap Credit Union

Help Desk Tier I

Bremerton, WA · On-site

$28.29 - $34.09/hr

Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues. * Provide ...

Gold's Gym

Front Desk Opening Shift

Kirkland, WA · On-site

$17.13 - $18/hr

As the opener Front Desk Service Motivator at Gold's Gym PNW, you'll be the first friendly face ... Excellent customer service and communication skills are key - you'll chat with both members and the ...

Gold's Gym

Front Desk Opening Shift

Woodinville, WA · On-site

$17.13 - $18/hr

As the opener Front Desk Service Motivator at Gold's Gym PNW, you'll be the first friendly face ... Excellent customer service and communication skills are key - you'll chat with both members and the ...

Gold's Gym

Member Services Morning Shift

Kirkland, WA · On-site

$17.13 - $18/hr

As the opener Front Desk Service Motivator at Gold's Gym PNW, you'll be the first friendly face ... Excellent customer service and communication skills are key - you'll chat with both members and the ...

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Showing results 1-20

All JobsChat Desk JobsChat Desk Jobs in Seattle, WA

Chat Desk information

See Seattle, WA salary details

$14

$26

$38

How much do chat desk jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for chat desk in Seattle, WA is $26.35, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $29.57 per hour, depending on experience, location, and employer.

What is a chat desk?

A Chat Desk job involves assisting customers through live chat by answering questions, resolving issues, and providing information about products or services. Chat Desk agents typically handle multiple conversations simultaneously, ensuring prompt and efficient responses. Strong communication skills, fast typing, and problem-solving abilities are essential for success in this role.

What does a chat desk do?

A typical day for a Chat Desk agent involves handling multiple customer chats simultaneously, troubleshooting issues, and delivering prompt, accurate responses through online messaging platforms. You’ll be expected to follow established scripts and guidelines while personalizing your approach to ensure customer needs are met. The work is usually fast-paced, and you may collaborate closely with supervisors or technical teams to resolve complex cases. Regular feedback, training sessions, and opportunities for skill development are common aspects of this environment, helping agents stay updated and grow in their careers.

What are the key skills and qualifications needed to thrive in the chat desk position, and why are they important?

To thrive as a Chat Desk agent, you need strong customer service skills, rapid typing abilities, and a high school diploma or equivalent as a minimum qualification. Familiarity with chat support platforms, ticketing systems, and CRM software is often required, and some employers may prefer candidates with basic IT support certifications. Excellent written communication, empathy, and problem-solving skills set top performers apart in this role. These abilities are essential for efficiently addressing customer inquiries, ensuring high satisfaction, and maintaining a positive company reputation.

What are popular job titles related to Chat Desk jobs in Seattle, WA?

For Chat Desk jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Chat Desk jobs in Seattle, WA look for?

The top searched job categories for Chat Desk jobs in Seattle, WA are:

Chat Desk jobs near you
Infographic showing various Chat Desk job openings in Seattle, WA as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 74% In-person, 10% Hybrid, and 16% Remote job distribution, with an average salary of $54,800 per year, or $26.3 per hour.

Service Desk Agent

Design Hire LLC

Seattle, WA

$25 - $29/hr

Full-time

Posted 10 days ago

Job description


Join a highly collaborative client team where your technical knowledge and customer-focused approach will help healthcare professionals, staff, and distributors resolve technology and equipment-related issues efficiently. This Service Desk Agent will serve as a dependable first point of contact, helping maintain a seamless support experience in an environment where quality, privacy, and patient care are important priorities.
Key Responsibilities
  • Provide front-line assistance through phone, email, chat, and other inbound contact channels while maintaining ownership of assigned cases.
  • Perform structured issue diagnosis using established troubleshooting procedures, operating and maintenance instructions, equipment specifications, configuration requirements, and known-error resources.
  • Manage incoming requests through Zendesk and other ticketing or call-tracking platforms, maintaining accurate records and ensuring timely follow-up.
  • Evaluate incidents for appropriate routing and escalation, including matters involving medical devices, reportable events, complaints, privacy concerns, or specialized technical support.
  • Deliver professional assistance to hospital personnel, distributors, and internal staff while working toward service-level targets and maintaining strong customer satisfaction.
Qualifications
  • High school diploma, GED, or equivalent required; technical certificate, associate degree, or comparable relevant experience preferred.
  • Previous experience in technical support, help desk, service desk, customer service, call center, or a related support environment.
  • Familiarity with Windows, Microsoft Office, email platforms, and digital support tools.
  • Experience working with case management, queue workflows, service metrics, or similar operational processes.
  • Understanding of HIPAA, protected health information (PHI), and responsible privacy and data handling practices is preferred.
  • Healthcare, biomedical, medical device, hospital, or regulated-industry support experience is a plus.
  • CompTIA A+, technical training, HIPAA training, QMS training, or regulatory compliance training is preferred.
  • Strong problem-solving, attention to detail, adaptability, accountability, teamwork, and ability to recognize situations requiring escalation.
Equal Opportunity Employer
Design Hire is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
Employment Eligibility: If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.