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Chat Customer Support Jobs in Baltimore, MD (NOW HIRING)

Crisis24

Customer Support Specialist I

Annapolis, MD · On-site

Responsible for supporting customers' short-term and long-term satisfaction and retention. Location ... and/or chat from customers. Resolve general inquiries or direct to other team members when ...

Millman Multimedia

Customer Service Associate

Hunt Valley, MD · On-site +1

$13.75 - $19/hr

Qualifications: 3-5 years of proven customer support experience in a high-volume call center environment Prior experience in phone/chat/email customer support Exceptional typing ability (60 wpm ...

New

Nations Photo Lab

Customer Service Associate

Hunt Valley, MD · On-site +1

$13.75 - $19/hr

Qualifications: 3-5 years of proven customer support experience in a high-volume call center environment Prior experience in phone/chat/email customer support Exceptional typing ability (60 wpm ...

New

Copart, Inc.

Customer Service Representative

Baltimore, MD · On-site

$20.03 - $22.58/hr

Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place ...

Covista

Customer Care Manager

Columbia, MD · On-site

$60K - $70K/yr

... support and is responsible for improving the online service model each quarter via email, phone, and live chat. Responsibilities * Supervise and manage a team of customer service professionals.

Walden University

Customer Care Manager

Columbia, MD · Hybrid

... support and is responsible for improving the online service model each quarter via email, phone, and live chat. Responsibilities * Supervise and manage a team of customer service professionals.

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All JobsChat Customer Support JobsChat Customer Support Jobs in Baltimore, MD

Chat Customer Support information

See Baltimore, MD salary details

$11

$19

$27

How much do chat customer support jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for chat customer support in Baltimore, MD is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $20.77 per hour, depending on experience, location, and employer.

What is a chat customer support?

Chat Customer Support representatives are professionals who assist customers through online messaging platforms. Their primary role is to answer questions, resolve issues, and provide information about products or services in real-time via chat. They handle multiple conversations simultaneously and use written communication skills to deliver prompt and effective support. This role is essential for businesses to maintain customer satisfaction and quickly address concerns without the need for phone calls.

What are the key skills and qualifications needed to thrive as a chat customer support?

To thrive as a Chat Customer Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat systems like Zendesk or Intercom, and basic troubleshooting tools is typically required. Patience, empathy, and the ability to multitask make someone stand out in this position. These skills ensure efficient, accurate, and positive customer interactions, leading to higher satisfaction and loyalty.

What are some common challenges faced by chat customer support and how are they addressed?

Chat Customer Support representatives often encounter challenges such as managing multiple conversations simultaneously, handling difficult or frustrated customers, and quickly accessing accurate information to resolve issues. To address these challenges, many companies provide robust training programs, access to knowledge bases, and collaborative tools that allow agents to consult with team members or escalate complex cases. Effective time management and strong communication skills are also essential for maintaining high-quality support and ensuring customer satisfaction.

What is the difference between Chat Customer Support vs Email Customer Support?

AspectChat Customer SupportEmail Customer Support
Communication MethodReal-time text chat with customersAsynchronous email correspondence
Work EnvironmentLive chat platforms, customer service softwareEmail clients, ticketing systems
Required SkillsQuick typing, real-time problem solvingClear written communication, patience
Response TimeImmediate or within seconds to minutesHours to days depending on volume

Chat Customer Support involves real-time, live interactions with customers via chat platforms, focusing on quick responses and immediate problem resolution. Email Customer Support handles customer inquiries through email, allowing more time for detailed responses but with longer wait times. Both roles require strong written communication skills, but Chat Customer Support emphasizes speed and real-time engagement, while Email Customer Support prioritizes clarity and thoroughness in written responses.

What are popular job titles related to Chat Customer Support jobs in Baltimore, MD?

For Chat Customer Support jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Chat Customer Support jobs in Baltimore, MD look for?

The top searched job categories for Chat Customer Support jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Chat Customer Support jobs?

Cities near Baltimore, MD with the most Chat Customer Support job openings:

Chat Customer Support jobs near you
Infographic showing various Chat Customer Support job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $39,672 per year, or $19.1 per hour.

Customer Support Specialist I

Crisis24

Annapolis, MD • On-site

Full-time

Posted 8 days ago

Crisis24 rating

7.5

Company rating: 7.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

29th of 118 rated security

Job description

About Crisis24
Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. Backed by proprietary AI-enabled SaaS technologies, advanced Global Operations Centers, an extensive global footprint, and the largest team of private-sector intelligence analysts in the world, we deliver localized insights and global perspectives alongside medical, security, crisis response, embedded intelligence, and consultancy services as a preferred partner for Fortune 500 corporations.
At Crisis24, we don't just offer jobs - we offer missions. We recruit the very best from the military, intelligence agencies, academia, law enforcement, medicine, or any of our areas of specialty. We protect more than places. We protect people, reputations, and lifestyles, with integrity, discipline, discretion, and purpose. Whether you're stepping into civilian life after service, seeking personal or professional growth, or bringing specialized expertise to a higher calling, we match your ambition with real opportunity. Do the most important work of your career, helping safeguard the world's most important organizations and individuals against risk.
More information is available at https://www.crisis24.com/careers
Who We Are Looking For
The Customer Support Specialist assists end user customers with products and services by providing exceptional customer service (whether domestically or internationally) in an inbound call center environment. Leverage product knowledge to assist customers and troubleshoot with product inquiries and potential technical difficulties. Responsible for supporting customers' short-term and long-term satisfaction and retention.
Location: Annapolis, MD Hybrid 3 days in office and 2 remote, hours 11 am-8 pm
What You Will Work On
    • Act as primary responder in prompt, professional, and thorough manner for inbound phone calls, emails, and/or chat from customers. Resolve general inquiries or direct to other team members when appropriate. Volume may be heavy so ability to work well under pressure is key.
    • Aid with onboarding and new customer account set-ups.
    • Initiate and reset system passcodes.
    • Escalate customer issues to an appropriate team level.
    • Document all customer interaction and system issues in company CRM (Salesforce) tool, analyze statistics, and maintain customer materials.
    • Track new customer set-up processes.
    • Maintain regular communication with customers for support and may inform them of new system features.
    • Provide on-call coverage in departmental rotation.
    • Ability to handle change and adjust accordingly.

What You Will Bring
    • 2+ years customer service experience.
    • Previous customer service experience via phone.
    • Ability to resolve on-demand customer issues over the telephone.
    • Demonstrated ability to finesse and diffuse difficult interactions with customers.
    • Microsoft Office suite of tools, web browsers and Salesforce.
    • Strong organizational and interpersonal skills.

Information Security
  • Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24 is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.

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