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Chat Based Jobs in Georgetown, TX (NOW HIRING)

Brivo

Technical Support Agent (Video)

Austin, TX · On-site +1

$18 - $21/hr

Description This is a high-volume, call-center-based role that demands a foundational understanding ... Accepting support requests from several channels (chat, phone, email) * Effective management of ...

DaBella

Dialer Systems Administrator

Austin, TX · On-site

$70K - $80K/yr

Monday-Friday (Occasional on-call and after-hours support may be required based on business needs ... This role assists with maintaining IVRs, queues, call flows, and SMS/chat channels, provides ...

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Showing results 41-60

All JobsChat Based JobsChat Based Jobs in Georgetown, TX

Chat Based information

See Georgetown, TX salary details

$21.8K

$55.3K

$80.4K

How much do chat based jobs pay per year?

As of Aug 22, 2026, the average yearly pay for chat based in Georgetown, TX is $55,282.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,600.00 and $79,900.00 per year, depending on experience, location, and employer.

What is a chat based job?

Chat-based jobs involve providing customer support, technical help, or sales assistance through online chat platforms rather than phone or in-person communication. Employees in these roles interact with customers in real-time using text-based chat systems to answer questions, resolve issues, and provide information about products or services. These positions are commonly found in industries such as e-commerce, technology, and telecommunications, and often offer remote or flexible work options. Strong written communication skills and the ability to multitask are essential for success in chat-based jobs.

What are the key skills and qualifications needed to thrive as a chat support representative, and why are they important?

To thrive as a Chat Support Representative, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, LiveChat, or Intercom is typically expected. Patience, empathy, and the ability to multitask help representatives build rapport with customers and handle multiple conversations efficiently. These skills ensure customer satisfaction, quick resolution of issues, and a positive brand experience.

What are some common challenges faced by chat based customer support representatives, and how can they be managed?

Chat-based customer support representatives often handle multiple conversations simultaneously, which can be challenging when trying to maintain accuracy and empathy in responses. Managing time effectively, using pre-approved scripts, and leveraging chat management tools can help address these challenges. Additionally, it's important to stay updated on product knowledge and company policies to answer queries efficiently. Regular communication with team members and supervisors also helps ensure consistent service quality and provides support when complex issues arise.

How do you become a chat based agent?

To become a chat-based agent, typically you need strong communication skills, basic computer literacy, and the ability to handle customer inquiries via chat platforms. Some employers may require prior customer service experience or familiarity with specific tools like live chat software. Training is often provided, and a reliable internet connection is essential for remote roles.

What job categories do people searching Chat Based jobs in Georgetown, TX look for?

The top searched job categories for Chat Based jobs in Georgetown, TX are:

What cities near Georgetown, TX are hiring for Chat Based jobs?

Cities near Georgetown, TX with the most Chat Based job openings:

Chat Based jobs near you
Infographic showing various Chat Based job openings in Georgetown, TX as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 14% Part Time, and 10% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $55,282 per year, or $26.6 per hour.

Senior Customer Support Representative - Swing Shift

Allied Tech

Austin, TX • Remote

$63K - $77K/yr

Full-time

Re-posted 25 days ago

Job description

Senior Customer Support Representative - Swing Shift

Some support issues are simple. Others take patience, judgment, and a little more experience to resolve. We're looking for the person people turn to when the usual fix isn't enough.


What is the pay?

  • $63,000 - $77,000 per year, based on experience
  • Individual performance-based bonus up to 10% of salary
  • Company performance-based bonus up to 10% of salary

What are the benefits?

  • Fully remote position
  • Competitive health, dental, and vision insurance
  • 401(k) with up to 6% company match
  • 40 days of paid time off, inclusive of vacation, sick days, and holidays
  • $200/month home-office stipend
  • Promote-from-within culture with clear opportunities for advancement

What will I be doing?

  • Providing customer support and basic technical support via phone, live chat, ticketing systems, and occasional video calls
  • Resolving complex cases escalated by Customer Support Representatives
  • Troubleshooting both common and uncommon account and software-related issues for our clients' users
  • Guiding users through solutions in a clear and patient manner
  • Identifying patterns in escalated cases and surfacing insights to leadership
  • Escalating complex cases through structured workflows
  • Documenting issues and resolutions accurately within internal systems
  • Contributing to knowledge base articles for both common and uncommon issues
  • Following established processes to deliver consistent, high-quality support
  • Representing client brands with empathy and professionalism

What are the requirements?

  • Able to diagnose and resolve common software-related issues including login errors, access permissions, and account billing resolutions
  • Excellent written communication, including grammar, punctuation, and spelling
  • Comfortable navigating multiple software systems simultaneously
  • Fast, reliable internet connection and a distraction-free work environment

What additional qualifications could I have?

  • 2+ years customer service, help desk, or other customer-facing support experience
  • 1+ year experience with phone, live chat, and ticketing software systems such as Zendesk, Intercom, or similar

What shifts are available?

This role supports 24/7 coverage across our client base, with 3 different shift schedules available. Team members work a rotating 5-on / 2-off schedule, with days off shifting periodically so that weekend shifts are shared equally across the team. Each shift is 8 hours and averages 40 hours per week.

  • Swing Shift: 4:00 PM - 12:00 AM Central Time (CT)

Great customer support is about more than resolving issues -- it's about creating trust, solving problems, and helping people feel supported when something isn't working. If that sounds like the kind of work you do best, we'd love to hear from you!