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Chat Based Jobs in Dallas, TX (NOW HIRING)

Internal Career Site

Chat Lead

Dallas, TX · On-site +1

This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the broader team's transition ...

PrideStaff

Chat and Ticket Support Specialist

Plano, TX · On-site

$20/hr

CHAT AND TICKET SUPPORT SPECIALIST Are you a customer service enthusiast with a knack for problem ... based interactions . In this role, you won't be on the phones; instead, you'll be the expert ...

Patriot Mobile

Sales Operational Support

Grapevine, TX · On-site

$22/hr

Ability to quickly learn, analyze situations, and make decisions which support the mission of Patriot Mobile. * 1+ years in a customer-facing, sales, or chat-based support role. * Excellent written ...

Patriot Mobile

Sales Operational Support

Grapevine, TX · On-site

$22/hr

Required Knowledge/Skills/AbilitiesAbility to quickly learn, analyze situations, and make decisions which support the mission of Patriot Mobile.1+ years in a customer-facing, sales, or chat-based ...

Patriot Mobile

Sales Operational Support

Grapevine, TX · On-site

$17.50 - $24/hr

Ability to quickly learn, analyze situations, and make decisions which support the mission of Patriot Mobile. * 1+ years in a customer-facing, sales, or chat-based support role. * Excellent written ...

Maverick Power

GenAI Agent Developer

Plano, TX · On-site

As a GenAI Chat Developer, you'll build the conversational interface at the heart of this effort: a chat-based application that simplifies quoting for inside sales today, and eventually our customers.

New

Heritage Auctions

Client Service Representative

Dallas, TX · On-site

$15.25 - $20.75/hr

Experience in email and chat-based customer communication. * Proficiency in Microsoft Outlook and Excel is a must. SKILLS & ABILITIES * Exceptional Communication: Outstanding verbal, written, and ...

MSR Cosmos

Google Cloud ML Engineer

Dallas, TX · On-site

$55.25 - $73.75/hr

Strong experience developing REST APIs, gRPC, and JSON-based communication for seamless system integration. Required Qualifications: * 6+ years in software development (4+ in NLP/NLU for chat)

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All JobsChat Based JobsChat Based Jobs in Dallas, TX

Chat Based information

See Dallas, TX salary details

$23.2K

$58.9K

$85.6K

How much do chat based jobs pay per year?

As of Aug 8, 2026, the average yearly pay for chat based in Dallas, TX is $58,859.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,600.00 and $85,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a chat support representative, and why are they important?

To thrive as a Chat Support Representative, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, LiveChat, or Intercom is typically expected. Patience, empathy, and the ability to multitask help representatives build rapport with customers and handle multiple conversations efficiently. These skills ensure customer satisfaction, quick resolution of issues, and a positive brand experience.

What is a chat based job?

Chat-based jobs involve providing customer support, technical help, or sales assistance through online chat platforms rather than phone or in-person communication. Employees in these roles interact with customers in real-time using text-based chat systems to answer questions, resolve issues, and provide information about products or services. These positions are commonly found in industries such as e-commerce, technology, and telecommunications, and often offer remote or flexible work options. Strong written communication skills and the ability to multitask are essential for success in chat-based jobs.

What are some common challenges faced by chat based customer support representatives, and how can they be managed?

Chat-based customer support representatives often handle multiple conversations simultaneously, which can be challenging when trying to maintain accuracy and empathy in responses. Managing time effectively, using pre-approved scripts, and leveraging chat management tools can help address these challenges. Additionally, it's important to stay updated on product knowledge and company policies to answer queries efficiently. Regular communication with team members and supervisors also helps ensure consistent service quality and provides support when complex issues arise.
What are popular job titles related to Chat Based jobs in Dallas, TX? For Chat Based jobs in Dallas, TX, the most frequently searched job titles are:
What job categories do people searching Chat Based jobs in Dallas, TX look for? The top searched job categories for Chat Based jobs in Dallas, TX are:
What cities near Dallas, TX are hiring for Chat Based jobs? Cities near Dallas, TX with the most Chat Based job openings:
Chat Based jobs near you
Infographic showing various Chat Based job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 14% Part Time, and 7% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $58,859 per year, or $28.3 per hour.

Chat Lead

Internal Career Site

Dallas, TX • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

Overview

Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world's best small ports and hidden harbors. Its three sailing yachts and four all-suite yachts carry just 148 to 342 guests and cruise around the world. Our mission is to imagine and deliver personalized and immersive experiences 180 degrees from ordinary. We enrich people's perspective through inspired travel.

Our Mission: Enriching Lives Through Travel

Our Values: Guest Obsessed, Open and Inviting, Fun-Loving and Focused, Light-Hearted and Genuine, Casual Yet Polished, Safe and Responsible.

Job Summary:

The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel, including both AI-assisted virtual interactions and live agent conversations. This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the broader team's transition toward AI-augmented service delivery. The Chat Lead maintains the Windstar standard of personalized, 180 degrees from Ordinary guest experiences across every digital touchpoint.

Full-time position available to work in a hybrid-model from Miami metro area, or remotely as long as you live in one of these states:

AR, AZ, FL, LA, MN, TX, and WI.

Responsibilities
  • Own the chat queue as primary channel, ensuring prompt, accurate, and brand-aligned responses to guest inquiries across live and AI-assisted conversations.
  • Monitor AI virtual agent interactions in real time, identifying opportunities to optimize scripting, escalation triggers, and guest experience quality.
  • Co-own the guest-facing virtual agent alongside the AI Admin Lead, reviewing performance, providing front-line feedback, and coordinating content updates that reflect live guest inquiry trends.
  • Partner with the AI Admin Lead to flag chat-specific performance gaps, suggest workflow improvements, and support platform configuration updates.
  • Serve as backup support for inbound voice, outbound, and OCC (Onboard Cruise Consultant) functions during high-volume periods.
  • Maintain up-to-date knowledge of Windstar's itineraries, yacht products, promotions, and policies to provide accurate and compelling guest-facing information.
  • Support quality assurance review of chat transcripts, identifying coaching opportunities and escalating recurring issues to the supervisor.
  • Contribute to the onboarding and training of new agents on chat protocols, digital service standards, and AI-assisted tools.
  • Track and report on personal and team chat performance metrics; proactively identify trends requiring leadership attention.
  • Other duties as assigned.
Qualifications
  • 2+ years of experience in a contact center or customer service role; cruise or luxury travel experience preferred.
  • Demonstrated comfort with digital communication platforms and emerging technology tools; experience with AI-assisted or chat-based service is a plus.
  • Strong written communication skills with the ability to represent the Windstar brand voice across digital channels.
  • Ability to multitask across simultaneous chat interactions while maintaining accuracy and a guest-first mindset.
  • Collaborative team player with flexibility to support voice channels when needed.
  • Proficiency in standard contact center CRM tools; familiarity with AI-assist platforms is an advantage.

Benefits:

For full-time employees, Windstar offers a comprehensive benefits package including: Medical, Dental & Vision; HSA & FSA; Life & Disability; Accident, Hospital & Critical Illness; Pet Insurance; Vacation, Sick Time and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance and Employee Discounts & Travel Deals.

EEO: 

Windstar is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Employment Type: OTHER

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