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Chat Based Jobs in Baltimore, MD (NOW HIRING)

Window Nation

Senior Call Center Agent

Fulton, MD · On-site

$21/hr

Outbound, SMS, Chat, Inbound, Canvass, Live Sets, Sales Support, etc. * Assist with the ... materials based on available information. These tools assist our recruitment team but do not ...

Window Nation

Senior Call Center Agent

Fulton, MD · On-site

$21/hr

Outbound, SMS, Chat, Inbound, Canvass, Live Sets, Sales Support, etc. * Assist with the ... materials based on available information. These tools assist our recruitment team but do not ...

Window Nation

Senior Call Center Agent

Fulton, MD · On-site

$21/hr

Outbound, SMS, Chat, Inbound, Canvass, Live Sets, Sales Support, etc. * Assist with the ... materials based on available information. These tools assist our recruitment team but do not ...

Cargill

Packaging Technician

White Marsh, MD

$22.32/hr

New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ... S. that is not based solely on possession of a student visa or a visa sponsored by a third-party ...

dbi

Retail Keyholder

Baltimore, MD · On-site

$14.75 - $19.50/hr

... based leadership, for front of house and alterations combined. * Monitors inventory management ... Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs.

dbi

Retail Supervisor

Baltimore, MD · On-site

... based leadership, for front of house and alterations combined. * Monitors inventory management ... Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs.

Cargill

Packaging Technician

Nottingham, MD · On-site

$22.32/hr

New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ... S. that is not based solely on possession of a student visa or a visa sponsored by a third-party ...

Cargill

Relief Operator

White Marsh, MD · On-site

$24/hr

New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ... S. that is not based solely on possession of a student visa or a visa sponsored by a third-party ...

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Showing results 41-60

All JobsChat Based JobsChat Based Jobs in Baltimore, MD

Chat Based information

See Baltimore, MD salary details

$23.4K

$59.1K

$86K

How much do chat based jobs pay per year?

As of Sep 5, 2026, the average yearly pay for chat based in Baltimore, MD is $59,121.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,800.00 and $85,500.00 per year, depending on experience, location, and employer.

What is a chat based job?

Chat-based jobs involve providing customer support, technical help, or sales assistance through online chat platforms rather than phone or in-person communication. Employees in these roles interact with customers in real-time using text-based chat systems to answer questions, resolve issues, and provide information about products or services. These positions are commonly found in industries such as e-commerce, technology, and telecommunications, and often offer remote or flexible work options. Strong written communication skills and the ability to multitask are essential for success in chat-based jobs.

What are the key skills and qualifications needed to thrive as a chat support representative, and why are they important?

To thrive as a Chat Support Representative, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, LiveChat, or Intercom is typically expected. Patience, empathy, and the ability to multitask help representatives build rapport with customers and handle multiple conversations efficiently. These skills ensure customer satisfaction, quick resolution of issues, and a positive brand experience.

What are some common challenges faced by chat based customer support representatives, and how can they be managed?

Chat-based customer support representatives often handle multiple conversations simultaneously, which can be challenging when trying to maintain accuracy and empathy in responses. Managing time effectively, using pre-approved scripts, and leveraging chat management tools can help address these challenges. Additionally, it's important to stay updated on product knowledge and company policies to answer queries efficiently. Regular communication with team members and supervisors also helps ensure consistent service quality and provides support when complex issues arise.

How do you become a chat based agent?

To become a chat-based agent, typically you need strong communication skills, basic computer literacy, and the ability to handle customer inquiries via chat platforms. Some employers may require prior customer service experience or familiarity with specific tools like live chat software. Training is often provided, and a reliable internet connection is essential for remote roles.

What are popular job titles related to Chat Based jobs in Baltimore, MD?

For Chat Based jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Chat Based jobs in Baltimore, MD look for?

The top searched job categories for Chat Based jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Chat Based jobs?

Cities near Baltimore, MD with the most Chat Based job openings:

Chat Based jobs near you
Infographic showing various Chat Based job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, and 6% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $59,121 per year, or $28.4 per hour.

Senior Call Center Agent

Window Nation

Fulton, MD • On-site

$21/hr

Full-time

Posted 25 days ago

Window Nation rating

8.9

Company rating: 8.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

2nd of 55 rated home improvement suppliers and fitters

Job description

One Goal, One Passion - Growth is Everything at Window Nation
Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.
Core Responsibilities:
  • Make and receive over 30 phone calls per hour.
  • Participate in all available queue groups, including but not limited to: Outbound, SMS, Chat, Inbound, Canvass, Live Sets, Sales Support, etc.
  • Assist with the Confirmations process as needed and make executive decisions on lead eligibility by qualifying lead requirements.
  • Schedule and manage appointments for the sales team.
  • Demonstrate subject matter expertise with Call Center Policy and Procedure.
  • Exercise judgment and make timely decisions to promote smooth workflow.
  • Ensure maximum productivity by exceeding goals and objectives.
  • Maintain the lowest possible error rates by entering data into our system with the highest level of accuracy.
  • Answers questions, provides feedback, and actively supports other Agents by assisting in Home Ownership Chat, Assistance Chat, emails, etc.
  • Assists leadership with reports, projects, training, etc. as needed.
  • Lead by example in all matters, including but not limited to: Attendance, schedule adherence, key performance indicators, productivity, etc.
  • Potentially hybrid (in office/remote) but must maintain the availability to work in the office, as needed.

Basic Qualifications:
  • High School Diploma, GED, or equivalent.
  • 1+ years of experience in a customer service-oriented or sales-oriented field.
  • 6+ months of experience in a call center environment.

Preferred Qualifications:
  • Proficiency with Microsoft Office Suite.
  • Experience with Dynamics 365 is a plus.
  • Someone with a "team first" approach who demonstrates a desire to lead, coach and train others.

$21 - $21 an hour
#LI-LM1
#WN2
Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team - one that makes good decisions, drives innovation, and delivers better business results.
At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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