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Chat Based Jobs in Baltimore, MD (NOW HIRING)

AI Software Engineer, Senior

Laurel, MD ยท On-site

$86.80 - $198/hr

Experience with AI or LLM-powered developer tools, including chat-based interfaces or automated coding agents * Experience prototyping, evaluating, and refining experimental tooling * Knowledge of ...

AI Software Engineer, Senior

Laurel, MD ยท On-site

$86K - $198K/yr

Experience with AI or LLM-powered developer tools, including chat-based interfaces or automated coding agents * Experience prototyping, evaluating, and refining experimental tooling * Knowledge of ...

Senior AI Software Engineer

Laurel, MD ยท On-site

$86K - $198K/yr

Experience with AI or LLM-powered developer tools, including chat-based interfaces or automated coding agents * Experience prototyping, evaluating, and refining experimental tooling * Knowledge of ...

Demonstrated experience with AI- or LLM-powered developer tools, including chat-based interfaces or automated coding agents * Ability to prototype, evaluate, and iteratively refine experimental ...

Senior AWS Amazon Connect Engineer

Lanham, MD ยท On-site

$107K - $195K/yr

Implement Amazon Connect Chat and web chat widget integration for omnichannel customer support ... While subject to change based on business needs, Leidos reasonably anticipates that this job ...

New

Implement Amazon Connect Chat and web chat widget integration for omnichannel customer support ... While subject to change based on business needs, Leidos reasonably anticipates that this job ...

New

Senior AWS Amazon Connect Engineer

Bowie, MD ยท On-site

$107K - $195K/yr

Implement Amazon Connect Chat and web chat widget integration for omnichannel customer support ... While subject to change based on business needs, Leidos reasonably anticipates that this job ...

New

Implement Amazon Connect Chat and web chat widget integration for omnichannel customer support ... While subject to change based on business needs, Leidos reasonably anticipates that this job ...

New

Contact Center Agent

Annapolis, MD ยท On-site

$16 - $21.75/hr

Provide accurate guidance based on OPM-provided scripts, plan information, and regulatory requirements. * Use IVR, web chat, email, and other technology solutions to support customer interactions.

Contact Center Agent

Annapolis, MD ยท On-site

$16 - $21.75/hr

Provide accurate guidance based on OPM-provided scripts, plan information, and regulatory requirements. * Use IVR, web chat, email, and other technology solutions to support customer interactions.

Customer Service Representative

Greenbelt, MD ยท On-site

$16.25 - $22/hr

Respond to customer inquiries via phone, email, and live chat. * Provide timely, accurate, and ... Proficiency in Microsoft Office Suite and web-based business applications. * Ability to manage ...

Support Agent

Columbia, MD ยท On-site

$50K - $55K/yr

Associate's degree or Bachelor's degree required. * 2-3 years of experience in a client-facing support role (phone, email, or chat). * 2-3 years of experience supporting or troubleshooting web-based ...

Showing results 21-40

Chat Based information

See Baltimore, MD salary details

$23.4K

$59.1K

$86K

How much do chat based jobs pay per year?

As of Aug 9, 2026, the average yearly pay for chat based in Baltimore, MD is $59,121.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,800.00 and $85,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a chat support representative, and why are they important?

To thrive as a Chat Support Representative, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, LiveChat, or Intercom is typically expected. Patience, empathy, and the ability to multitask help representatives build rapport with customers and handle multiple conversations efficiently. These skills ensure customer satisfaction, quick resolution of issues, and a positive brand experience.

What is a chat based job?

Chat-based jobs involve providing customer support, technical help, or sales assistance through online chat platforms rather than phone or in-person communication. Employees in these roles interact with customers in real-time using text-based chat systems to answer questions, resolve issues, and provide information about products or services. These positions are commonly found in industries such as e-commerce, technology, and telecommunications, and often offer remote or flexible work options. Strong written communication skills and the ability to multitask are essential for success in chat-based jobs.

What are some common challenges faced by chat based customer support representatives, and how can they be managed?

Chat-based customer support representatives often handle multiple conversations simultaneously, which can be challenging when trying to maintain accuracy and empathy in responses. Managing time effectively, using pre-approved scripts, and leveraging chat management tools can help address these challenges. Additionally, it's important to stay updated on product knowledge and company policies to answer queries efficiently. Regular communication with team members and supervisors also helps ensure consistent service quality and provides support when complex issues arise.
What are popular job titles related to Chat Based jobs in Baltimore, MD? For Chat Based jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Chat Based jobs in Baltimore, MD look for? The top searched job categories for Chat Based jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Chat Based jobs? Cities near Baltimore, MD with the most Chat Based job openings:
Infographic showing various Chat Based job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 14% Part Time, and 7% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $59,121 per year, or $28.4 per hour.

Senior Software Developer

Intelliforce-IT Solutions Group

Annapolis Junction, MD โ€ข On-site

Full-time

Medical, Retirement, PTO

Re-posted yesterday


Job description

Software Engineer, AI-Assisted Developer Tooling

Make an Impact Where It Matters Most

At Intelliforce, we build the tools behind the teams building the mission. In this role, you will improve how developers work by creating advanced tooling that reduces friction, raises code quality, and speeds delivery. You will work at the intersection of software engineering and applied AI, building capabilities that help developers move faster through smarter IDE experiences, better automation, and more effective engineering workflows.

What Makes This Opportunity Stand Out

This role gives you the chance to shape how software gets built, not only what gets built. You will design AI-assisted developer tooling, experiment with agentic and semi-autonomous systems, and integrate new capabilities into existing platforms and pipelines. The work is practical, forward-looking, and closely tied to measurable gains in developer speed, code quality, and workflow efficiency.

At Intelliforce, your work is visible and your ideas matter. Because we support prime programs, our teams stay close to meaningful mission work with real momentum. Because we are a small business, leadership is accessible, communication is direct, and strong engineering gets noticed. Add in long-term stability, strong benefits, and a people-first culture, and this becomes more than another software role. It is a chance to help shape the future of development in environments where speed and quality both matter.

Here’s What Your Day-to-Day Could Include

• Design and implement AI-assisted IDE and developer tooling capabilities
• Integrate agent-based systems for repetitive developer tasks such as code reviews, unit test generation, and code quality analysis
• Experiment with autonomous and semi-autonomous agents to improve development workflows
• Integrate new tools into existing development platforms and pipelines
• Collaborate with customers and teammates to gather feedback and iterate quickly
• Measure and document the effectiveness of tooling improvements

Minimum Qualifications

Clearance: Top Secret Clearance with Polygraph, must be active. We do not have the ability to sponsor clearances
Citizenship: Must be a U.S. Citizen. We cannot sponsor visas
• 12 years of relevant experience with a Bachelor’s degree in a technical discipline
• Four additional years of relevant experience may be substituted in place of a Bachelor’s degree

Required Skills

• Strong software engineering skills in one or more modern programming languages
• Experience with IDEs, developer tools, or build and test systems
• Hands-on experience with AI or LLM-powered developer tools, including chat-based interfaces or automated coding agents
• Ability to prototype, evaluate, and refine experimental tooling
• Solid understanding of software development workflows and best practices

Desired Skills

• Experience with automated code review or static analysis tools
• Knowledge of agentic AI frameworks or orchestration systems
• Experience working on developer platforms or internal engineering enablement teams
• Familiarity with CI/CD pipelines and DevOps practices
• Experience developing VS Code extensions using TypeScript or Electron

Compensation Range: $203,000.00 - $260,000.00 
*The salary range provided reflects an estimate based on current market trends and may be adjusted based on factors such as the candidate's experience, skills, and qualifications. The final offer will be tailored after a thorough evaluation of the candidate’s background and suitability for the role. Please note that this range is intended as a guideline and is subject to flexibility. 
Why Intelliforce? Because you matter—your work, your growth, and your well-being. 
At Intelliforce, we don’t just push the boundaries of technology—we partner with some of the most mission-driven teams in defense and beyond to solve challenges that truly matter. As a Systems Engineer here, you won’t just contribute to projects—you’ll help shape outcomes that make a real-world impact. 
We also know that great work starts with a great environment. That’s why we invest in you: 
 
  • Ample PTO to rest and recharge—plus all federal holidays and your birthday off, just because. 
  • Multiple medical plan options, including ones with zero deductible or premium for employees. 

  • Generous 401(k) with immediate vesting—because your future matters now. 

  • Exciting bonus opportunities, from profit sharing to quarterly awards and President’s Club recognition. 

  • A culture of collaboration, connection, and fun, with regular team activities that go beyond the work. 

Ready to grow with purpose? 
At Intelliforce, your career will flourish in a place where innovation thrives and people come first. Join us—and let’s build something meaningful together. You can reach us at careers@intelliforce-itsg.com or schedule a call with our Director of Recruitment, just visit this link to view their calendar: https://calendly.com/amwolfe-intelliforce-itsg/30min .

Equal Opportunity Matters 
Intelliforce-IT Solutions Group, LLC is proud to be an Equal Opportunity/Affirmative Action Employer. U.S. Citizenship is required for most positions. 

Need accommodations during the application process? We’re happy to help. Reach out to us at Recruiting@intelliforce-itsg.com with your specific request. 

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