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Chat Based Jobs in Baltimore, MD (NOW HIRING)

Phase2 Technology

AI Software Engineer, Senior

Laurel, MD · On-site

$86.80 - $198/hr

Experience with AI or LLM-powered developer tools, including chat-based interfaces or automated coding agents * Experience prototyping, evaluating, and refining experimental tooling * Knowledge of ...

Booz Allen Hamilton

Senior AI Software Engineer

Laurel, MD · On-site

$86K - $198K/yr

Experience with AI or LLM-powered developer tools, including chat-based interfaces or automated coding agents * Experience prototyping, evaluating, and refining experimental tooling * Knowledge of ...

Immersion Consulting

Contact Center Agent

Annapolis, MD · On-site

$16 - $21.75/hr

Provide accurate guidance based on OPM-provided scripts, plan information, and regulatory requirements. * Use IVR, web chat, email, and other technology solutions to support customer interactions.

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Showing results 21-40

All JobsChat Based JobsChat Based Jobs in Baltimore, MD

Chat Based information

See Baltimore, MD salary details

$23.4K

$59.1K

$86K

How much do chat based jobs pay per year?

As of Sep 5, 2026, the average yearly pay for chat based in Baltimore, MD is $59,121.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,800.00 and $85,500.00 per year, depending on experience, location, and employer.

What is a chat based job?

Chat-based jobs involve providing customer support, technical help, or sales assistance through online chat platforms rather than phone or in-person communication. Employees in these roles interact with customers in real-time using text-based chat systems to answer questions, resolve issues, and provide information about products or services. These positions are commonly found in industries such as e-commerce, technology, and telecommunications, and often offer remote or flexible work options. Strong written communication skills and the ability to multitask are essential for success in chat-based jobs.

What are the key skills and qualifications needed to thrive as a chat support representative, and why are they important?

To thrive as a Chat Support Representative, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, LiveChat, or Intercom is typically expected. Patience, empathy, and the ability to multitask help representatives build rapport with customers and handle multiple conversations efficiently. These skills ensure customer satisfaction, quick resolution of issues, and a positive brand experience.

What are some common challenges faced by chat based customer support representatives, and how can they be managed?

Chat-based customer support representatives often handle multiple conversations simultaneously, which can be challenging when trying to maintain accuracy and empathy in responses. Managing time effectively, using pre-approved scripts, and leveraging chat management tools can help address these challenges. Additionally, it's important to stay updated on product knowledge and company policies to answer queries efficiently. Regular communication with team members and supervisors also helps ensure consistent service quality and provides support when complex issues arise.

How do you become a chat based agent?

To become a chat-based agent, typically you need strong communication skills, basic computer literacy, and the ability to handle customer inquiries via chat platforms. Some employers may require prior customer service experience or familiarity with specific tools like live chat software. Training is often provided, and a reliable internet connection is essential for remote roles.

What are popular job titles related to Chat Based jobs in Baltimore, MD?

For Chat Based jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Chat Based jobs in Baltimore, MD look for?

The top searched job categories for Chat Based jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Chat Based jobs?

Cities near Baltimore, MD with the most Chat Based job openings:

Chat Based jobs near you
Infographic showing various Chat Based job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, and 6% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $59,121 per year, or $28.4 per hour.

Software Engineer (AI-Assisted Developer Tooling) with Security Clearance

Visionist, Inc.

Laurel, MD • On-site

$170K - $240K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Job description

Active Top Secret (TS/SCI) clearance with polygraph is required.  Visionist has an exciting new, fully FUNDED opportunity for a Software Engineer (AI-Assisted Developer Tooling) on our largest PRIME contract. Our team of Analysts and Engineers is motivated by the direct impact on the mission, crafting specialized tools for enhanced efficiency and quick iterations for our operations user base. Seeing your tools in real-time action brings immediate gratification. This premier program encompasses traditional software services including Systems Design and Engineering, Database Administration, Data Science and Knowledge Management, Enterprise Risk Management, Integration and Test, as well as Operations and Systems Support. The program is characterized by innovation and excitement, fostering meaningful engagements, and offering distinctive collaboration opportunities with users, policy makers, and mission leadership, all while maintaining a service mindset. If you thrive in a collaborative work environment and enjoy utilizing a diverse tech stack, then this opportunity is tailor-made for you! For over 14 years, Visionist has been solving the Intelligence Community's toughest software and analysis challenges. As a 100% employee-owned company, we prioritize our people—your job security is assured. We embed small engineering teams with analysts to rapidly identify and solve mission capability gaps playing a critical role in defending our nation’s cyber infrastructure & providing expertise in malware analysis, attribution, mapping adversarial infrastructure, pen testing, and operational planning. Our open-door leadership team fosters a supportive culture, where internal growth and promotion opportunities are the norm. Don’t just take our word for it—check out our 4.8-star review on Glassdoor. Join a company that feels like a family with regular happy hours, baseball games, activity clubs and more. Check us out at www.visionistinc.com.   ----- Your contributions are… 
  - Design and implement AI-assisted IDE features and developer tooling capabilities
  - Integrate agent-based systems to automate repetitive developer tasks, including code reviews, unit test generation, and code quality analysis
  - Experiment with autonomous or semi-autonomous agents to enhance development workflows
  - Integrate new tools into existing development platforms and CI/CD pipelines
  - Collaborate with customers and teammates to gather feedback and iterate on solutions
  - Measure and document the effectiveness of tooling improvements to inform future development Requirements for your new career…
  - Bachelor's degree in a technical discipline. (Additional 4 years of experience may substitute degree)
  - 12 years of experience in software development
  - Strong software engineering skills in one or more modern programming languages
  - Experience with IDEs, developer tools, or build and test systems
  - Hands-on experience with AI- or LLM-powered developer tools, including chat-based interfaces or automated coding agents
  - Ability to prototype, evaluate, and refine experimental tooling
  - Solid understanding of software development workflows and best practices Benefits of becoming a Visionist: Your New Career
  - We are a 100% employee-owned company, so our employees see the benefit of their contributions and have a stake in our overall success!
  - Competitive 15% retirement contribution! (5% 401K match & 10% ESOP)
  - 4 weeks paid time off that is never “use or lose”, 12 paid holidays, comp time, overtime, AND flexible work hours
  - 80 hours of paid parental leave with an additional $8,000 supplemental payment upon returning from maternity
  - Medical, dental, & vision benefits for both individuals and families (those who waive medical benefits will receive an additional $4,160/year)
  - Annual lifestyle bonus of $600 – use it towards gyms/fitness, new tech, or your HSA!
  - Annual merit increases & performance-based bonuses
  - Term life insurance, short-term disability, & long-term disability  Salary range: $170,000 - $240,000
Disclaimer: Salary for this position, along with additional compensation options, will be determined on an individual basis following the interview process, considering various factors such as years of experience, skills, education/certifications, contract specifications, market conditions, etc. ----- Not a good fit? Check out our other opportunities: https://jobs.jobvite.com/visionist Next steps: Apply online and one of our recruiters will reach out to you. We have a streamlined process of phone screen with a recruiter, interview with a Visionist team at our HQ in Columbia, MD, and that is all! Interested in learning more about Visionist and the work we do? Check out our website! https://www.visionistinc.com/what-we-do ----- U.S citizenship required (green card holders and permanent residents are not eligible). Applicants selected will be required to obtain / maintain a government security clearance.  Visionist, Inc. is an Equal Opportunity / Protected Veterans / Individuals with Disabilities employer. 

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