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Chat Assistant Jobs in Silver Spring, MD (NOW HIRING)

dbi

Assistant Store Manager

Baltimore, MD

As a member of the management team, you will assist in building and retaining a high performing ... Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs.

lls

Temporary Assistant Manager - Sales

Leesburg, VA

$1.0K/wk

Let's chat TODAY. Apply NOW or EMAIL store292@llflooring.com your resume, location, and contact number for IMMEDIATE consideration! Opportunity: Temporary Assistant Store Manager - Sales (ASM1) The ...

lls

Temporary Assistant Manager - Sales

Leesburg, VA · On-site

$1.0K/wk

Let's chat TODAY. Apply NOW or EMAIL store292@llflooring.com your resume, location, and contact number for IMMEDIATE consideration! Opportunity: Temporary Assistant Store Manager - Sales (ASM1) The ...

iTech AG

Technical Intern (362)

Arlington, VA · On-site

$19.25 - $25/hr

Support the prototyping, testing, and documentation of internal AI tools and agents, including document summarizers, chat assistants, and workflow automations. * Draft, refine, and maintain prompt ...

MS International

Product Promoter

Dulles, VA

Im Mira, MSIs Intelligent Recruiting Assistant. You can ask me anything about our business, culture, team, and more. You can also ask me about open jobs. Id love to help you apply now! Click the Chat ...

Robert Half

GenAI CCaaS Engineer

Washington, DC · On-site

$50 - $54/hr

Configure Amazon Q in Connect domains, knowledge sources, guided workflows, and step-by-step agent assist experiences. * Implement S3-based call and chat transcript storage with encryption, lifecycle ...

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All JobsChat JobsChat Assistant JobsChat Assistant Jobs in Silver Spring, MD

Chat Assistant information

What are the key skills and qualifications needed to thrive as a Chat Assistant, and why are they important?

To thrive as a Chat Assistant, you need strong written communication skills, quick typing abilities, and a good understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat software, and basic troubleshooting tools is typically required. Excellent problem-solving, patience, and adaptability help individuals stand out when assisting diverse customers. These skills ensure efficient, accurate, and positive interactions, which are crucial for maintaining customer satisfaction and brand reputation.

What are Chat Assistants?

Chat Assistants are software programs or human agents that interact with users through text-based interfaces, such as chat windows on websites or messaging apps. Their main role is to answer questions, provide customer support, assist with transactions, or guide users through various processes. Chat Assistants can be powered by artificial intelligence, pre-set scripts, or live human support, and are commonly used in customer service, sales, and technical support environments.

What are some common challenges Chat Assistants face when handling multiple conversations simultaneously?

Chat Assistants often manage several customer conversations at once, which can be challenging due to the need to provide accurate, timely, and personalized responses. Balancing speed with quality, avoiding copy-paste errors, and maintaining a friendly, consistent tone across all chats are frequent hurdles. Effective multitasking, strong organizational skills, and familiarity with chat management tools can help overcome these challenges and ensure a positive customer experience.

What is the difference between Chat Assistant vs Customer Service Representative?

AspectChat AssistantCustomer Service Representative
CredentialsMinimal; often high school diploma or equivalentHigh school diploma or higher; some roles may require specific training
Work EnvironmentOnline, remote, or call center settingsCall centers, retail, or office settings, often in person or via phone
Industry UsageCustomer support, e-commerce, tech companiesRetail, telecom, banking, and various service industries
Primary TasksResponding to customer inquiries via chat, providing information, troubleshooting basic issuesHandling customer inquiries via phone or in person, resolving complaints, processing transactions

While both roles involve assisting customers, Chat Assistants primarily communicate through online chat platforms, focusing on quick, written support. Customer Service Representatives often handle inquiries via phone or in person, providing more comprehensive support. Both roles require strong communication skills but differ in work environment and interaction methods.

What are the most commonly searched types of Chat jobs in Silver Spring, MD? The most popular types of Chat jobs in Silver Spring, MD are:
What are popular job titles related to Chat Assistant jobs in Silver Spring, MD? For Chat Assistant jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Chat Assistant jobs in Silver Spring, MD look for? The top searched job categories for Chat Assistant jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Chat Assistant jobs? Cities near Silver Spring, MD with the most Chat Assistant job openings:
Chat Assistant jobs near you
Assistant Store Manager

Assistant Store Manager

dbi

Baltimore, MD

Other

Re-posted 5 days ago

Job description

As a member of the management team, you will assist in building and retaining a high performing team, create a consistent environment of world class customer service, and exceed sales plan. You are a dynamic, attentive, and an inspiring leader who has mastered relationship building with team members and customers alike, acting as a mentor, leader, and coach. You will build a climate of high performance and five-star customer service by maximizing the performance and productivity of a team of motivated, friendly, enthusiastic, and engaged team members.

 

Essential Job Functions:

Customer Focus 

  • Leads and models a customer first culture across all roles.
  • Accountable for active floor management by assigning shifts, reviewing results, and providing feedback to maintain a five-star customer experience.
  • Provide ongoing coaching and training to enhance individual selling skills, behaviors, and processes.

 

Analyzing and Decisions Making 

  • Monitor the store payroll to assist in ensuring hours do not exceed the monthly budget, accurately monitoring and acknowledging timesheets for all roles that clock in and out for all scheduled shifts, breaks and meals
  • Assist in leading the store to achieve Total Monthly Income (TMI) Goals consistently by executing foundational excellence and performance-based leadership, for front of house and alterations combined.
  • Monitors inventory management, special orders, receiving processes, layaway, mark out of stock, repairs, and ensures first quality standards for all merchandise.

 

Managing Performance 

  • Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs.
  • Observes individual team member performance and enforces action plans for improvement through weekly performance discussions using customer reviews and mystery shops.
  • Assists in building a strong bench and talent pipeline, ensuring the store is always staffed, to achieve all staffing goals and fills open positions within 30 days.
  • Other duties as assigned.

Education & Credentials:

  • High School Diploma or degree.
  • Two-four years prior retail management experience in an apparel or specialty store environment.
  • Prior experience with a computerized POS system.

 

Work Hours and Physical Demands:
Full time hours Sunday through Saturday 40 hours a week 
While performing the duties of this job, the employee is required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers. The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer and all other electronic devices for long periods of time.

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